To: All Pengler employees Re: Rouse Commercial Services I'm writing to share with you all a recent success story for our company. Rouse Commercial Services, a maintenance and repair provider, used to have a paperwork problem. Its service visit report forms were long and easy to misplace. Customers complained about paying for the time technicians spent -143- them by hand after every visit, while lost forms often made it difficult for the company to bill correctly for the services it had provided. Fortunately, Rouse chose to buy tablet computers and begin using Pengler Business. Its technicians -144- fill out electronic forms that are automatically saved to a shared, well organized folder. Rouse’s service business supervisor told us, “You've made it possible for our technicians to be much more productive. -145-. Thanks to these benefits, the company -146- investment in just one year. We should all be proud of the assistance that Pengler provided for Rouse Commercial Services. Let's keep up the good work. Gun-Woo Han Chief Executive Officer | 
