refer to the following online chat discussion.
PIONISIS ONLINE TECHNICAL FORUM
Tracy Adkins
8:40 P.M.
Can anyone help me with a problem that I’m having with my Viewsnap R-400 digital camera?
Faye Montero
8:41 P.M.
I own the same model. It’s intended for wildlife photography, so if you’re using it to take pictures indoors that might be why it’s not working as you want.
Tracy Adkins
8:42 P.M.
That isn’t my problem. I bought it because I take pictures for a nature magazine, so I know I’ve got the right model.
Chad Wilkes
8:44 P.M.
I’m responsible for repairs at Viewsnap. What exactly is your issue? I should be able to help you.
Tracy Adkins
8:45 P.M.
The shutter that covers the camera lens is stuck somehow. It only opens halfway when I turn the camera on. Obviously, I cannot take pictures.
Faye Montero
8:47 P.M.
Can’t you just return it to Viewsnap and have them give you a new camera?
Tracy Adkins
8:48P.M.
I’m afraid not. My warranty has expired, so they won’t do anything about it.
Chad Wilkes
8:50 P.M.
I have dealt with this problem before. The issue is a fault in the shutter’s mechanism. Often, dust or particles become lodged among the components, which prevents the shutter from opening fully.
Faye Montero
8:52 P.M.
I remember this happening to me once as well! The technician took the back cover off completely, sprayed compressed air over the circuit board, and replaced the back panel.
Chad Wilkes
8:55 P.M.
Ms. Montero is correct. Those steps should resolve the issue.
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