refer to the following e-mail.
To: Bob Fletcher <bfletch88@speedmai].com>
From: Tropical Tours <[email protected]>
Date: March 1
SubjectNotice regarding Southeast Asia tour.
Dear Mr. Fletcher,
We regret to inform you that Tropical Tours has been forced to call off the Southeast Asia tour you booked from March 3 through March 10. You may have seen on the news that a severe storm hit the region yesterday and has caused serious damage. The airports you were scheduled to use in Jakarta, Singapore, and Kuala Lumpur remain closed to commercial planes for the time being. Airport officials believe it will be four days until air traffic will return to normal. And as the storm travels, other tour destinations may be affected as well.
At this point, we can offer you and your wife a complete refund for the tour package. Your total purchase price will be refunded to the credit card you used to book the tour. Alternatively, we can book a tour for you at a later date. If you choose this option, we recommend waiting at least until May so that your visit to the different locations is as pleasant as possible. Should you decide to take the tour at a later time, we will also provide you with hotel upgrades at all the locations on the itinerary.
We sincerely apologize for the situation as we understand that it is a last-minute cancellation, and you have probably already prepared for the trip.
Sincerely,
Customer Services
Tropical Tours <bfletch88@speedmai].com>
