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- "Telling the customer that we needed more information from the doctor and that he needed to get the information in order to process his claim*^*was a dirty .
Question 1:
"Telling the customer that we needed more information from the doctor and that he needed to get the information in order to process his claim*^*was a dirty ........ You know that it will take awhile for the customer to get the information and send it in and by that time, it will be too late to*^*process the claim," Jack, the lead insurance representative, told Jacky. A. maneuver
B. act
C. gambit
D. trick
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