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Question 174. In the middle of the first paragraph of the letter, the term "at no extra cost” is closest in meaning to
Question 175. In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? "Your subscription expires next month, but we invite you to consider joining our VIP membership."
Taylor Fabrics
Ordered by: Tammy Fleck | Order taken by: Craig Dell |
Order date: August 11 | Estimated delivery date: August 14-16 |
Delivery address: 628 Green Circle Drive, Austin, TX 78701 | |
E-mail: [email protected] | Mobile phone: (512) 555-9782 |
Quantity | Item | Description | Price | |
4 yards | Fabric 10 | Solid white | $28.00 | |
5 yards | Fabric 38 | Floral pattern | $50.00 | |
6 yards | Fabric 41 | Checkered pattern | $48.00 | |
2 yards | Fabric 48 | Leopard pattern | $30.00 | |
Tax | $15.60 | |||
Shipping | $12.00 | |||
Total | $183.60 | |||
Payment method: Billed to credit card account ending in 4680 If you have questions about your order, please e-mail us at [email protected] All of our packages sent within the United States are guaranteed to arrive within 10 days of order confirmation. If they don't arrive on time, we promise to reimburse you for 30% of your total purchase. |
To: [email protected] From: Tammy Fleck <[email protected]> Date: August 25 Subject: Delivery Delay
Dear Customer Service, I received my order from Taylor Fabrics yesterday that I placed two weeks ago. Not only was the package delivered later than promised, but one of my orders was incorrectly shipped. The invoice correctly reflects my wish to receive 5 yards of the floral pattern fabric, but only 2 yards of it were delivered. Because of this error, I won't be able to complete the dress was making for my friend's birthday. I am very disappointed. Once this issue has been resolved and the additional fabric has been sent, please send a text message to my mobile phone. Thank you, Tammy Fleck |
Question 176. Who most likely is Mr. Dell?
Question 177. What is implied about Ms. Fleck?
Question 178. Why did Ms. Fleck send the e-mail?