Gina Adenan | [10:09 A.M.] | I just got word from the boss. A manufacturing problem discovered at our Maryland factory will lead to an immediate recall of all T-20 and T-21 model toasters our company sold in the past year. |
Hal Anderson | [10:12 A.M.] | I heard about that issue earlier this morning. A recall is going to be a huge undertaking. We'll have to post a notice in some major newspapers. |
Oliver Lee | [10:14 A.M.] | That's right. And we'll also have to put the same information on our Web site. |
Hal Anderson | [10:16 A.M.] | That would be the best way to reach our customers abroad. Katie, can you draft an announcement if I forward you all of the details? |
Katie Ford | [10:19 A.M.] | Of course. I'll put it together as quickly as I can and get a list of press contacts from marketing. |
Gina Adenan | [10:22 A.M.] | Thanks, Katie. Oliver, as you are running the call center, you'll need to train your staff to handle inquiries regarding the recall. There will be a lot of calls from the public, I'm sure. |
Oliver Lee | [10:25 A.M.] | I'll get right on it. We dealt with a similar issue three years ago, so I know what needs to be done. |
Gina Adenan | [10:28 A.M.] | Okay, thanks everyone. It sounds like we should be able to handle everything. |
