| Tom Estrada | [18:42 | Good afternoon from Apex Cable TV. How may I help you today? |
| Alyssa Munro | 18:43 | Hi. I need help accessing movies using Movies On Demand. |
| Tom Estrada | 18:44 | OK. Please give me a moment to open your account details on my computer. |
| Tom Estrada | 18:45 | Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service. |
| Alyssa Munro | 18:45 | Oh, really? I thought it was part of my subscription. |
| Tom Estrada | 18:46 | Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels. |
| Alyssa Munro | 18:47 | Will I need to change my plan if I want Movies On Demand? |
| Tom Estrada | 18:47 | You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now? |
| Alyssa Munro | 18:48 | Do you need my credit card number? I don't have it with me now. |
| Tom Estrada | 18:49 | That's all right. We can add the charges to your bill, beginning next month. |
| Alyssa Munro | 18:50 | OK. Let's go ahead and do that then. |
