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Question 1-3:
refer to the following telephone message.


Transcript
W: Hello, Mr. Hong? This is Samantha from Essential Home. (80)I’m very sorry, but we just realized that your recent order was filled incorrectly. (81)This week your order was inadvertently sent to another customer, and you will soon receive theirs. We will immediately repackage your order and send it to your address along with a postage-paid box. Please return the incorrect order in that box. Additionally, (82) we will include a coupon for ten dollars off your next purchase to compensate you for the inconvenience. Please call customer service at 1-800- 555-2940 with any further questions. Thank you.

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Question 1:
What is the purpose of the call?
A. To inquire about an address
B. To modify an online order
C. To check on a delivery date
D. To apologize for a mistake
Question 2:
What problem does the speaker mention?
A. A package included too many items.
B. An order was sent to the wrong address.
C. A list was published incorrectly.
D. A delivery fee was improperly charged.
Question 3:
What will Mr. Hong be given?
A. A discount voucher on another order
B. An entry into a prize draw
C. Free one-day shipping
D. A complete catalog

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