- Have any questions?
- [email protected]
- Home
- refer to the following telephone message.
Transcript
W: Hi. This is Deidre Elliot (80) calling with a message for the general manager. I purchased a dryer from your store earlier this week, (81) and I wanted to tell you how pleased I was with your delivery person, Ivan Podolski. He arrived as scheduled and set up the dryer quickly. He was also careful to clean up all of the packaging before he left. I had not realized how many steps were involved in the set up, so I really appreciated his work. (82)I will certainly be recommending you to my friends and will return myself for future purchases. Thank you for the excellent customer service I received.
These questions are from this test. Would you like to take a practice test?
TEST 1- full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- refer to the following broadcast.
- refer to the following announcement.
- refer to the following speech.
- refer to the following telephone message.
- refer to the following advertisement.
- refer to the following telephone message.
- refer to the following talk.
- refer to the following advertisement.
- refer to the following telephone message and receipt.
Ace Movers Customer Luke Landers Address 253 North Ellis Drive Arrival Time 8:30 A.M. June 5 Estimated Completion 4:30 P.M. Payment $825 - refer to the following except from a meeting and list.
- Relative housing values have dropped more than 10 percent from ____ peak in the first half of the year.
- The botanical garden____ on the south side of the island and can easily be found on any map.
- A special luncheon for the advertising team will be____ in the main banquet hall of the Phalya Hotel.
- Because it is taking____ long for the staff to get used to the software, the office manager is planning to organize a training workshop.
- ____ newly-hired employees on the management level should attend the training workshop about the company values.
- Masara Bankole, an award-winning____ at the Toronto Star, has agreed to host radio show for charity fundraising.
- Although a sufficient number of rooms in the company housing were offered, several attendees chose to stay at a ____hotel instead.
- Halloween costumes of the faculty members are welcome but entirely____.
- Saitama Vehicles Company is expected to reach this year’s sales goal by ____ record sales numbers in the third quarter of the year.
- Image Horizon Corporation announced this morning that its chief financial officer, Julia Park, will____ Maholia Green as chief executive officer on March 22.
- Montaz Motorcycles wants to make the partnership between the product and research department ____.
- The display in the Raymond Art Gallery will feature a number of____ creative art works by promising contemporary artists.
- Whether the tour members take a sightseeing cruise on the waterway ____ spend the day visiting the museum, they will be relaxed and comfortable.
- The new innovative diesel engine works____ than the other competitive engines of other companies.
- The proposed service center would provide additional services _______ Kovac Industry customers in the region.
- The Gift Boy company has a system to automatically send____ of every online order by e-mail.
- Reed-Winton Machines____ announced that its researchers are in the final stages of developing a revolutionary new natural gas-powered engine.
- Guests who are interested in tomorrow’s ____ to Ko Kret Island may join the tour group by signing up at the reception desk.
- Of all the customers____ responded to the survey, 80 percent usually purchase industrial products online.
- The Library of the National Assembly is ____ to all members of the public, but books cannot be checked out.
- The recruiter in charge of the vacancy will examine the applications and contact the candidates____ the next five working days.
- Due to____ weather conditions, all ships scheduled to depart from Port Bremerhaven have been delayed.
- In the last decade, there has been____ little medical research achievement regarding the factors that can affect human memory.
- The proper____ of steps must be followed to ensure that the television is mounted on the wall securely.
- Mr. Fernandez called to ask if his Monday morning meeting could be postponed____ later in the week.
- The Delain Technology is aggressively seeking seasoned computer programmers with____ skills that enable them to solve the clients’ most demanding security needs.
- Watertrek Power company has recently had to____ the rate it charges for electricity due to rising expenses.
- Venetian Blinds Company’s colorful blinds and curtains are guaranteed to____ your home atmosphere.
- The Kilimanjaro Espresso Chain distributes mugs instead of____ promotional items because of their durability and visibility.
- At a retirement dinner last week, Kenichi Tatsumi ____ for his 30 years of service to the Range Engineering Group.
refer to the following notice.
NOTICE TO EMPLOYEES
The IT department maintains the proper working order of all on-site computer hardware. We also ensure that the accompanying software (131) ___ at its top level of performance.
If you are having trouble with your office computer, please contact the IT department on extension 233 and leave a message explaining the (132) ___
To best serve you, we ask you to include as many details as possible. This includes when the issue began. (133)___.The more information we have, the faster we can find a solution.
We will (134) ____ contact you to set up a time for a visit from one of our technicians.
Thank you for your cooperation.refer to the following e-mail.
To: Vincent Silvers [email protected]
From: Joseph Craig [email protected]
Date: June 20
Subject: Spelling error on Lambert posters
Hi Vincent,
It’s just come to my attention that there’s been a setback with the Lambert project. Apparently the posters for their product launch contain a (135)____.
The company name was typed incorrectly in the heading on the final version. As the liaison for this client, I need you to contact Mr. Lambert, notify him of the issue, and (136) ___ for the oversight.
Because we were responsible for this error, please reassure Mr. Lambert that reprinting of the posters will occur at (137) ___ expense and will be completed by the end of next week.
(138) ____.
Regards,
Joseph Craig Production Manager, TJR Printing- refer to the following article.
Sales Manager Wins Negotiation Prize!
Our very own Nigel Davis, head of the direct sales division, has won the National Negotiation Prize this year. In recognition of his (139) ___, he has been awarded an all-expenses-paid trip for two to Spain, where he’ll stay in a luxury hotel for seven days.
In a hotly contested final round held in New York, Davis eventually prevailed against last year’s winner, Gupta Singh. (140) ___, Davis also managed to score the highest level of points ever for this stage of the competition.(141) ___.
Davis said he is grateful for the support he has received and that he (142) ___ his time abroad. refer to the following instructions.
Queensville University E-Learning
E-University Software
Prospective students should visit the university Web site and download the E-University software (143) ___ onto their computers.
The software gives students access to assessments, modules, and online classrooms. Upon (144) ___, each student is provided with a brochure detailing the features of the software.
Once you have installed the program, you need to register by providing your student information as well as a username and a password. Any (145)___ login to your account will only require your username and password.
(146) ___ . Alternatively, you can call the Queensville University E-Learning Office at 555-9090.- refer to the following information.
Thank you for purchasing the TechRight 1400 Scanner. In this publication, you will find everything you need to know to start scanning documents and images into a computer running any common operating system. You can learn about the various parts of your scanner, its advanced features, and review our start-up guide. For more detailed instructions on how to use your TechRight scanner, visit us at www.techright.com. - refer to the following e-mail.
To: Mei Wan ([email protected])
From: Nahum Balashov ([email protected])
Date: January 30
Subject: Zapata Cars
Dear Ms. Wan,
We regret to inform you that you have not been selected for the vehicle sales position you interviewed for last week. While we were impressed with your enthusiastic personality, we decided to hire someone with a more intimate knowledge of the individual makes and models in order to reduce the need for in-house training. You also mentioned that you are working mornings at a high- end boutique and that you would need to give at least 30 days' notice to your current employer. As we discussed in the interview, we need a full-time worker available as soon as possible. Thank you for your understanding.
Sincerely,
Nahum Balashov HR Director, Zapata Cars - refer to the following Web site.
http://www.harrisons.comHarrison’s Home Merchandise Delivery Reviews & Testimonials About Us Contact Us
For over 60 years, Harrison’s has been Hartwick City’s leading retailer of wooden tables, shelving, bed frames, and more. 0ur inventory includes merchandise at the forefront of modern trends, as well as items with classic styles. We have also won a number of awards from the local Chamber of Commerce for our delivery service.
Our in-house carpenters and creative designers have been praised in the local and national press for their ability to create in consultation with the client, one-of-a-kind pieces using materials that range from the mundane to the exotic.
Drop in to our store anytime or click here for pictures of our work. - refer to the following e-mail.
To:Undisclosed recipients
From:Dean Glover ([email protected])
Date:March 5
Subject:Connection problems
Greetings everyone,
This morning, we have received reports from various departments stating that the phone lines are down. We believe this has been caused by the lightning storm that occurred overnight. It seems that only the customer service, personnel, and marketing departments have been affected by this fault, with your phone lines in the sales department remaining unaffected. At this very moment, Terrence Preece from the IT department is working hard to restore full service to our phone network, and he is optimistic that this will be achieved by 6 P.M. today.
In the meantime, we ask that even those who are able to use your phones, please communicate with the affected departments using e-mail only. We understand the impact that this disruption will have on your productivity rates, but we are hopeful that you will do your best to work within the limitations presented.
Thank you for understanding.
Dean Glover
Network Manager - refer to the following message chain.
ELIZABETH TANNER
13:11
I'm setting up the conference room for the board meeting, but can't find the the cable for the laptop.
DANNY OLSEN
13:12
I'm not sure which cable you mean.
ELIZABETH TANNER
13:13
The one that hooks up a computer to the projector for videos and slideshows. I need one of those but it's missing.
DANNY OLSEN
13:14
Oh, that's happened before. I’ll bring one down in a few minutes.
DANNY OLSEN
13:15
Should I take anything else with me?
ELIZABETH TANNER
13:19
I think there's also a remote for the projector. I can't find that either.
DANNY OLSEN
13:20
I'll grab that as well.
ELIZABETH TANNER
13:21
I really appreciate it!
SEND - refer to the following advertisement.
Truck for sale: Lunetta Silverback
This truck is 3 years old and in excellent condition for its age. With less than 15z000 miles on the odometer, it has had quite an easy life transporting animals for an animal sanctuary, and it has been used by only one very careful owner.This vehicle averages around 18 miles per gallon on the highway and 13 miles per gallon in the city, which makes its fuel efficiency quite competitive. Price reduced for quick sale to $19,000 (or nearest offer).
Features: The truck is fitted with seat heaters for both the driver and front passenger. It also features dual and side airbags, satellite navigation, and a USB jack for any second- generation or higher smartphone. Finally, the warranty expires in just under two years.
The owner will arrange a test drive in the New Jersey area for serious buyers. Please call (201) 555-7586 and leave a message for Geraldine. All calls will be returned within 24 hours. refer to the following e-mail.
To: Clarence Tyson ([email protected])
From: Andrew Gibson ([email protected])
Date: January 15
Subject: RE: Consulting Services
Dear Mr. Tyson,
Thank you for your interest in our services. Ace HR Consulting, Inc., provides reliable human resource solutions and works closely with large companies, domestically and abroad, to develop effective work systems.
-[1]- We understand that you are looking for an HR consulting firm to help you establish a branch office here in the U.A.E. We have assisted other U.K.-based graphic design firms like yours with their expansion into Dubai and Abu Dhabi before, and we can say that they are fully satisfied with the outcome. The booming entertainment and tourism industries in the country have contributed much to their growth. -[2]-
Our experience in the field has allowed us to successfully meet the needs of our clients. We assure you that if you decide to enter into a partnership with us, we will provide you with quality services to help you achieve your goals. -[3]- Should you wish to discuss your expansion plan with us, please reply to this e-mail.
We look forward to doing business with you, and we hope to hear from you soon. -[4]-
Respectfully yours,
Andrew Gibson
Director of Corporate Relations
Ace HR Consulting, Inc.- refer to the following article.
The New York Gazette
Lagrange Clothing to open European stores
November 7——Radcliffe, CEO of Lagrange Clothing, today announced his intention to take the thriving clothing retail business into international markets, with flagship European retail stores set to open in London, Paris, and Berlin. Construction has already begun on a new manufacturing plant and distribution warehouse in Brussels, Belgium, and these are expected to begin operations in early February, just one month before the opening of the flagship stores. — [1] —
This year has proven to be a banner year for Lagrange Clothing and saw Mr. Radcliffe attend the opening of the company’s newest retail location in downtown Houston. “We’ve enjoyed unprecedented growth over the last few years,” he told gathered journalists today. — [2] — “By moving operations into foreign markets for the first time, we aim to establish ourselves as one of the world’s leading clothing manufacturers.” — [3] —
Today’s announcement will likely see a boost to the company’s share price, with financial analysts forecasting a 50% increase by the end of next week. This will undoubtedly bring even more attention to the firm, and it is expected that sales will continue to soar over the coming year. — [4] — - refer to the following notice.
To All Tenants,
Please be advised that the water supply to the entire apartment complex will be shut off between the hours of 10 A.M. and 3 P.M. tomorrow. This is to enable the replacement of some old pipes, which have become corroded and fallen into a dangerous state of disrepair.
The plumbing company has requested that all tenants take precautions prior to tomorrow's start time, as changes in water pressure can cause problems when the water supply is reactivated. To avoid any such problems from affecting you or your apartment, please ensure that:
• All faucets are switched firmly to the 'off position.
• Plugs are removed from all sinks and baths to prevent flooding in the event of high water pressure.
• Toilets in your unit are not used throughout these hours. Toilets in the lobby will be available as normal.
We apologize for any inconvenience that this may cause and appreciate your understanding while this essential work is carried out.
Regards,
Trevor Francis
Superintendent
Everlove Apartments refer to the following online chat discussion.
PIONISIS ONLINE TECHNICAL FORUM
Tracy Adkins
8:40 P.M.
Can anyone help me with a problem that I’m having with my Viewsnap R-400 digital camera?
Faye Montero
8:41 P.M.
I own the same model. It’s intended for wildlife photography, so if you’re using it to take pictures indoors that might be why it’s not working as you want.
Tracy Adkins
8:42 P.M.
That isn’t my problem. I bought it because I take pictures for a nature magazine, so I know I’ve got the right model.
Chad Wilkes
8:44 P.M.
I’m responsible for repairs at Viewsnap. What exactly is your issue? I should be able to help you.
Tracy Adkins
8:45 P.M.
The shutter that covers the camera lens is stuck somehow. It only opens halfway when I turn the camera on. Obviously, I cannot take pictures.
Faye Montero
8:47 P.M.
Can’t you just return it to Viewsnap and have them give you a new camera?
Tracy Adkins
8:48P.M.
I’m afraid not. My warranty has expired, so they won’t do anything about it.
Chad Wilkes
8:50 P.M.
I have dealt with this problem before. The issue is a fault in the shutter’s mechanism. Often, dust or particles become lodged among the components, which prevents the shutter from opening fully.
Faye Montero
8:52 P.M.
I remember this happening to me once as well! The technician took the back cover off completely, sprayed compressed air over the circuit board, and replaced the back panel.
Chad Wilkes
8:55 P.M.
Ms. Montero is correct. Those steps should resolve the issue.
SEND- refer to the following letter and e-mail.
August 18
Sharon Hargis
Excaliburize
583 N. West Boulevard
Provo, UT 84601
Dear Ms. Hargis,
If you or your coworkers are bogged down in office cleaning, then Ready Hands is the right choice for you! We offer a wide range of packages to ensure that your office or other commercial space is cleaned just the way you want it. We have hundreds of satisfied customers. In each office, we vacuum and sweep floors, dust surfaces, clean bathrooms, and take out trash. Supplementary tasks include cleaning windows and vents, washing office dishes, and more. We've even been known to tidy desks when there's a special request!
You'll find many similar services available in our area, but what sets Ready Hands apart is our exclusive use of non-toxic cleaning products, which are proven to not pollute waterways and have no effect on the indoor air quality. In addition, we sort recyclable materials and take them to the proper local facilities.
To learn more, contact the representative for your local area. For Bluff Heights, contact Colin Hardy at [email protected]. For Creekside, contact Gary Harper at gary. [email protected]. For Longview, contact Emily Young at [email protected]. And for Milemound, contact Samantha Tompkins atsamantha.tompkins@readyhands. com.
Let Ready Hands add some sparkle to your life!
Thank you for your consideration,
Eric Pearson,
Ready Hands
______________________________
To:Emily Young ([email protected])
From:Sharon Hargis ([email protected])
Date:August 23
Subject:Inquiry
Dear Ms. Young,
I am interested in receiving more information about your services in my area. I am the managing director of Excaliburize. We primarily operate an online store specializing in classic styles of clothing and household goods. On-site we have a medium-sized office, a large warehouse, and a small storefront. The office would need typical cleaning, and we would require only floor cleaning for the warehouse. However, we are looking for a business that can also provide extra services occasionally, including helping us with rearranging the retail apparel from time to time. Would this be possible? I look forward to hearing more about your business.
Thank you,
Sharon Hargis
Managing Director, Excaliburize refer to the following e-mail and Web page.
To: Kristina Cummings ([email protected])
From:Tony Bridges ([email protected])
Date:April 17
Subject: Confirmation
Dear Customer,
This is your confirmation e-mail to inform you how to activate your recent purchase of 4 cell phones from us. Models: HiStar RG243, KPRola PG399, AR Mobile TRX440, and Samkia PT800. There is no need to respond to this message.
To activate each phone, please have the user call (303) 555-3299 and follow the recorded instructions. After a short delay, you will be able to use the phone.
If you have an account associated with the phone, your bill will be issued on the 25 th of each month. If you are using our pre-paid plans, you will be sent a text message once your account level drops below $7 to remind you to add more credits.
Pre-payment can be made at various convenience stores and post offices or by going online. Please visit www.totalcommunications.com for more details and for special offers.
Yours sincerely,
Tony Bridges
Customer Service Representative
Total Communications
_______________________
http://www.totalcommunications.com/plan
Account Options
For all options, "peak" refers to calls made between 9:00 A.M. and 6:00 PM. Monday through Friday, and "non-peak" at all other times. International calls are billed according to the fees posted at http://totalcommunications.com/int-rates.
Voyager Package: no fee (pre-paid)
Peak calls $0.15 per minute, non-peak $0.12 per minute. Data downloads at $0.75 per gigabyte.This service is best for light domestic users. (Note: Users of AR Mobile models will also need to reply to a text message to activate the service.)
Sterling Package: no fee (pre-paid)
Peak calls $0.12 per minute non-peak $0.07 per minute. Data downloads at $0.70 per gigabyte. At least 100 minutes of calls per month must be made within peak hours to qualify.
Prime Package: $35 per month
Peak calls $0.05 per minute, non-peak $0.03 per minute. Data downloads at $0.50 per gigabyte. International calls are billed with a 50% discount on all calls. International calls are free on weekends before 6 PM. Voicemail service is free.
Champion Package: $65 per month Peak calls $0.02 per minute, non-peak $0.01 per minute. Data downloads at $0.30 per gigabyte during peak hours and free during off-peak hours. International calls are free during non-peak hours. Voicemail service is free.refer to the following flyer, Web site and e-mail.
Come to the Bates Museum!
We will help you make the most of your experience by giving you a guided tour of our fascinating exhibits. These displays change every few months, so check our schedule below before you reserve a spot.
Who Were the Vikings?(January-March)
Despite popular legend, the majority of people who lived across Scandinavia during the Viking Age were actually not warriors at all. So, what were they?
The History of the Railways (April-May)
We often think of the railway as part of the Industrial Revolution, but the history of rail transport actually dates back as far as the ancient Greeks!
Exploring the Ocean (June only)
Intended for the brave and curious, this tour takes participants into the depths of the ocean. Separated only by some glass walls, you will see live deep-sea animals up close and personal.
From the King's Castle (July-September)
This tour contains many of the works of art formerly collected and displayed by King Castle XIV in the French Palace of Versailles during the 17th century.
Ancient Ancestors (October-December)
This tour takes you into the world of the First Nations, who were the first figures to live in North America.
_____________________________
www.batesmuseum.com/registration
TOUR REGISTRATION
Please fill out every line of this form and then click “SUBMIT” at the bottom of this screen. If you have questions about your chosen tour, please contact the museum at 555-293-8237 or e-mail[email protected].
Name: Terry Turner
Phone number: 555-828-7089
E-mail address: [email protected]
Date: August 1
Number of participants: five
Tour Time:
□ 10:00 A.M.
□ 2:00 P.M.
□ 12:00 P.M.
□ 4:00 P.M.
SUBMIT
________________________
To:Terry Turner ([email protected])
From:Bates Museum ([email protected])
Date:July 29
Subject:Your tour booking
Dear Patron,
Thank you for your booking. Please note the following about your upcoming tour:
1)Guests should arrive 10 minutes prior to the scheduled tour time.
2)The museum can accommodate groups between 6 and 15 people. We will split all groups with more than 15 people into two in order to pass through the exhibits easily. Likewise, groups with fewer than 6 participants will be grouped together with another party, so we use our tour guides as efficiently as possible.
3)No outside food or drink is allowed in the museum.
4) Children under the age of 10 must be accompanied by an adult at all times.
We appreciate your interest in the Bates Museum!
** This is an automated message. Do not reply directly to this message. **- refer to the following article, e-mail and Web site.
City Sidewalk Gets an Upgrade
By Judith Motley
Yesterday, Clarkton city officials announced that they will be repaving some of the city’s oldest and most uneven sidewalks this summer. Several pedestrians have complained about the cracked sidewalks for a while and the city finally has some funds to address the issue. The first street to be repaired will be Kincaid Avenue. Construction begins on August 20 and is expected to last for two weeks. After the completion of the first sidewalk, work will likely begin on Palin Drive, and later continue on Denton Parkway and Cardin Street as well. Updates will be released periodically as they become available.
____________________________
To: Abby Walker ([email protected])
From:Edwin Houston ([email protected])
Date: July 25
Subject: Construction concerns
Hi Abby,
Have you heard about the sidewalk repaving project that the city is going to do next month? I just read an article about it. I think it could create a problem for our business since it will be happening right in front of our store.
Businesses are encouraged to remain open, but I’m worried that customers won’t want to walk through a construction zone to come here. I’ve already submitted a contact request to our city councilor and suggested another time that they can do the work. While I wait for his response, could you contact our marketing team and suggest making some large promotional signs that we can put out front? I want customers to know that we are still open during the construction and that they can still come inside.
Thank you,
Edwin
___________________________
www.nicholasdow.com
Please specify the nature of your message:
◻ I have a question I have a problem
口 I have a comment (no reply)
My message to Nicholas Dow
I am the owner of Houston Electronics, which is in the middle of the first construction route. I am concerned that the proposed sidewalk repaving project is going to have a negative effect on my business. Is it possible to have the work done in the evening instead of during the day so that customers don’t need to walk by construction to come to my store?
Thank you, Edwin Houston
Should a response be sent to you?
Yes
No
E-mail:
[email protected]
Thank you for contacting Mr. Dow! refer to the following notice, letter and Web site.
It’s time to renew your HDA membership!
It is time for you to renew your membership with HDA Broadcasting, and as a current membership holder, you must be aware of the incredible value that comes with your membership fee as followings.
• An automatic subscription to our monthly magazine about the broadcasting industry
• Monthly e-mail updates about the events we sponsor and exclusive offers for our members
• “First listens” to new programs that we plan to introduce; here, you will have the opportunity to provide your opinion on the show
The different membership categories are listed below. You can renew at the same level or choose to change to another.
Annual Membership Levels
INDIVIDUAL - $75 FAMILY — $200 Includes all the membership benefits listed above for one person. Includes all the benefits listed above for up to four members. SUPPORTER - $125 SPONSOR - $300 Includes all INDIVIDUAL benefits plus two guest passes to any HDA event. Includes all FAMILY benefits plus four guest passes and a 20% discount on our online merchandise.
________________________________
Ms. Charlotte Potter
54 Terrick Rd.,
Egloshayle, UK PL27 7LJ
Dear Ms. Potter,
We are very grateful that you decided to renew your HDA membership. As a non-profit network, we rely on private funding to provide high-quality programming to our listeners. It is because of supporters like yourself that we are able to continue doing so. Enclosed with this letter you will find your new membership card and your guest passes.
Additionally, we have created an easier way for members to provide feedback. On our Web site at www.feedback.hdabroadcasing.org are several short comment forms for each of our programs. We have also recently created a feedback form to evaluate our membership program. We would greatly appreciate it if you would take five minutes to fill it out.
Best Wishes,
Bryce Garcia, HDA Member Services
___________________________
www.feedback.hdabroadcasing.org
HDA Membership Feedback Form
Name: Charlotte Potter
Do you feel the membership is worth the cost?
I think the $125/year rate is a little high for what my membership gives me in return. However, I pay for the membership not because I want the benefits, but because I want to support the broadcasting you provide. The rest is just a bonus for me.
What is the most important benefit of membership?
I really enjoy my copies of the HDA Broadcasting magazine. It is quite interesting and full of useful information.
Do you have any other comments?
I recently renewed my membership, but only my free passes were included with the thank you letter I received. Could you please send me the item that I am still missing?