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Question 1-3:
refer to the following conversation.
Transcript
W: Thank you for calling Alberta Electricity Company. How can I help you?
M: Hello, I have a question about my electric bill for this month. My air conditioner usage hasn’t changed recently, but the charges seem much higher this time.
W: It might be that the electric rates went up in your area, but let me look at your customer record to be sure. What’s the customer number?
M: It’s 30204.1 live in Calgary.
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Question 1:
What kind of company does the woman work for?
A. An electrical appliance company
B. A shipping company
C. An electricity company
D. A bank
Question 2:
How does the woman explain the change in the man’s bill?
A. The price may have increased.
B. The location has been changed.
C. The delivery company has made a mistake.
D. The man might have used more air conditioning.
Question 3:
What information is the man asked to provide?
A. His address
B. His customer number
C. His account balance
D. His credit card number

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