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Question 1-3:
refer to the following conversation.

Transcript
M: (53, 54) The elevator broke down again.
W: What’s new? (54)Those maintenance guys are not doing their jobs well.
M: Yeah. The building administrator needs to do something about this.
W: He should hire a more competent maintenance provider
M: Yeah, I’m getting tired of these problems.
W: And it’s not just the inconvenience. (53) The safety of all homeowners is at stake here.
M: I agree. He has to get a new team to fix the elevator before one of us gets stuck in it.
W: Right. (55) I think I’ll call him now and recommend the service provider in my office. It’s very good.
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Question 1:
Who most likely are the speakers?
A. Property administrators
B. Building residents
C. Elevator operators
D. Maintenance trainers
Question 2:
What does the woman imply when she says, “What’s new”?
A. Similar incidents have happened previously.
B. She wants to catch up with the man.
C. There is not enough information about the repair.
D. Some safety regulations have been changed.
Question 3:
What does the woman plan to do?
A. Use a different elevator
B. Contact a manufacturer
C. Make a suggestion
D. Post a warning sign

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