TEST 5- full test - Practice Toeic | Englishfreetest.com

refer to the following recorded message and invoice.
 

refer to the following Web site.

http://www.olsenofficesupplies.net

Olsen Office Supplies

Shopping Basket —> Delivery Details —> Payment Information —> Checkout
Please review your items below, Mr. Garner.
Item in Basket: 3 Carson Steel Filing Cabinets (Item code: #349778)
Total Cost (including shipping): \$ 318.97
If you are not currently a member of our Premium Shopper Membership Plan, please take a moment to sign up for a membership before finalizing your purchase. You would receive the following:
1.E-mail notifications about limited-time special offers at least one week before they start.
2.Monthly product brochures bringing you our full up-to-date inventory.
3.A 10% discount whenever you spend more than \$300 on one order.
Member discounts are applied to purchases made in any of our retail stores as well as those made on our Web site. CLICK HERE to sign up now.
Alternatively, you may CLICK HERE to complete the transaction.

E-MAIL MESSAGE

E-MAIL MESSAGE

refer to the following online chat discussion.

Percy Ramsay
4:24 P.M.
We need to talk about the VisuXSD web cam, which is part of our video conferencing system. We’ve received several customer complaints about it recently.

Britt Hepler
4:24 P.M.
Customers claim that when they joined video conference calls the visual feedback from the web cam froze. Apparently, the audio continued to function, but nothing could be seen.

Kate Erickson
4:25 P.M.
This is obviously a huge problem because the system is usually purchased specifically for conference calls.

Percy Ramsay
4:27 P.M.
Our in-house engineers believe the issue to be attributed to a wiring error. This affects the transmission of visual images from the camera to the computer.

Britt Hepler
4:28 P.M.
Great, so we’ve discovered the problem! Then can I send replacement devices to customers who submitted complaints?

Kate Erickson
4:29 P.M
Not yet. Let’s put that aside. We should perfect the device first. Percy, you’ve been working with the engineering team. Do you have a status update?

Percy Ramsay
4:32 P.M.
They’re currently re-wiring the device. They will test the solution thoroughly, so I’m not sure how long that will take.

Kate Erickson
4:33 P.M.

Britt, as soon as new web cams have been manufactured, I'll let you know. Then you can mail replacements to the customers who've contacted you.

Britt Hepler

4:35 P.M.

Okay. Afterward, I will respond to customers and explain how we fixed the issue.

refer to the following form.

Vexcon Computers

All of our products come with a warranty that lasts two years from the date of purchase . — [1] — Shoud you discover a defect in your product during this period, you may return it to one of our stores to receive either a full refund or to have the problem fixed free of charge. — [2] —

Please note: Opening the casing of computers, printers, and other such items for any reason will instantly void this warranty. — [3] — To register your product for the warranty, please complete and return the form below:

Name: Heather Blister
Order: Vexcon H4500
E-mail: [email protected]
Order number: 448350
Order description: Wireless color laser printer
How many products made by Vexcon Computers do you own? IWhich other computer brands have you purchased in the past?
I. Weston 2. Plusar 3. Osiris Additional comments: I IMQS impressed by thg variety of products that you have available to choose from. The staff in your Roehampton branch was very friendly and patient when listening and responding to my queries, and they were obviously well trained, as each person I spoke to possessed in-depth knowledge about the products.— [4] — One suggestion that I would make is that you include home delivery as part of your service. As an elderly customer, I found it quite difficult to load the item into my car for transportation home.

refer to the following e-mail and information.

To:Elliot Prescott ([email protected])
From:Janelie Symonds ([email protected])
Subject:Assessment day
Date:September 19

Dear Mr. Prescott,

Thank you for expressing an interest in attending the interview and assessment day with us. As I’m sure you are aware, Abbot & Styles, Inc., is one of the leading firms in the city of New York, and we are always on the lookout for enthusiastic and highly skilled new recruits as we continue to expand our business. In response to your query, the process will last approximately six hours, beginning at 9 A.M. and finishing at 3 P.M. Ample parking can be found on Winchester Street, with the charge to use the parking lot refunded by our company upon provision of a valid ticket. Finally, you mentioned in your e-mail that you would have to depart at 2:30 P.M. for a medical appointment. I have checked with my colleague, Steve Bennett, and he has confirmed that this is fine.
We look forward to meeting you on the day.

Janelie Symonds
Personnel Manager
Abbot & Styles, Inc.

____________________________________

Agenda for Abbot & Styles Inc. Assessment Day
 

refer to the following announcement and form.

Rate our staff and get a chance to win a free cruise!

We at Globe Explorer Travel would like to thank you for choosing us as your tour operator for your cruise. We hope that your trip lived up to your expectations and that you returned home with a lot of great memories. Our travel company is built on one simple value: excellent customer service. We strive to exceed customers' expectations, meeting their specific needs fully, promptly, and with a friendly demeanor.

Attached you will find a customer survey form. This allows you to provide positive feedback about any of our staff members that you encountered so that we may recognize their commitment to high-quality customer service. Your endorsement also serves to motivate those enrolled in our orientation and training programs and to strengthen our advertising campaigns.

Each month, based on such feedback, the staff member that we deem to have shown the biggest commitment to our company will be compensated an additional $500. And that's not all. By filling in and returning this form, you will automatically be entered into a monthly prize draw to win free tickets for a Caribbean cruise for you and up to three guests. Once again, we appreciate your choosing Globe Explorer Travel as your tour operator, and we look forward to welcoming you aboard one of our vessels again in the future.

______________________________
 

Survey Form

A.Please complete your contact details:

Your name: Bob Hutchins
Phone number: 555-3925
E-mail address:[email protected]
Address: ILZ Castlgvalg AAgadcw, Evgrest, KS 66H2H
Ticket number: 9202S068
Dates of trip: July 1 to July 14

B.Please enter the details of the staff member you wish to evaluate:

Staff member’s name: Yvonne Jennings
Role: Customer support team
What did this staff member do that particularly impressed you?
Yvonne was very understanding of my needs and those of very family. My son has a severe peanut allergy, and she went the extra mile to ensure that food was prepared for him separately and contained no nut products. She also helped me receive medical attention when I cut my head during a fall. She was always friendly and greeted us with a smile at all times.

Please return this completed form to: Unit 6, Caster Lane, Appleton, WI 54911, for your chance to win cruise tickets in our monthly prize drawing.

refer to the following flyer, schedule and e-mail.

Ryerson Education Center

Are you interested in having fun, learning a skill, and meeting new people? If your answer is yes, then you should consider enrolling in a class at the Ryerson Education Center. Our classes are taught by experts who donate their time to help members of the public learn more about topics that interest them. Although there is a small fee for each course, the amount goes to cover the cost of textbooks and equipment. All of the school’s administrative fees are provided by supporters.

Classes are held at the Ryerson Education Center, located at 2353 Meadow Lane. Each course will run for four weeks, except for the craft classes, which are held in eight-week cycles to give students an opportunity to make something. If you are interested in signing up for a class, please contact [email protected]. The deadline for registration and payment for this semester is April 7. Classes will then begin April 15-April 18 .

__________________________
 

Ryerson Education Center Class Schedule

MONDAY - Knitting 8:00 P.M.-10:00 P.M. (Starts April 15)
Grace McLean will help you learn basic knitting stitches and become familiar with the use of patterns.
Bring: a ball of light-colored yarn, needles, and a pen/notebook.

TUESDAY - Introduction to ASL 7:00 P.M.-10:00 P.M. (Starts April 16)
Chester Rosewood will introduce students to the unique features of American Sign Language (ASL). Students will learn grammar and signing vocabulary.

WEDNESDAY - Host the best dinner parties 7:00 P.M.-9:00 P.M. (Starts April 17)
Lily Fairbanks will show you how to master the tricks necessary to throw elaborate dinner parties with ease. Students will learn how to cook several impressive recipes.

THURSDAY - Creating a household budget 8:00 P.M.-10:00 P.M. (Starts April 18)
Brendon Oliver knows that managing your money is critical. He will teach you how to track where your money is going and where you need to reduce spending.
Bring: a calculator

__________________________

To: ([email protected])
From: Sandra Wright ([email protected])
Date: April 9
Subject: Course schedule

Hello,

I've taken a course with the Ryerson Education Center last fall and loved it. Earlier this week I saw a flyer advertising new courses, and the money management session would be ideal for me. I need some professional training in how to create and maintain a budget. Could you tell me whether or not this class is full? I know I have missed the registration deadline by two days, but I hope that as long as there are still spaces open (and the class hasn't started yet), I might be able to still take it. Please let me know if this would be possible.

Thank you
Sandra Wright

refer to the following e-mails and form.

To:Jessie Patton ([email protected])
From:Douglas Arp ([email protected])
Date:April 18
Subject: Order confirmation
Attached: 274985 Order Form

Dear Ms. Patton,

Thank you for placing a phone order with Oswald & Sons. This e-mail confirmation is for you to verify that your information is correct. Please review the attached order form. If you notice any discrepancies between what you ordered and what is recorded, please respond to this e-mail so that I can address the issue.
As indicated in our purchase policy, Oswald & Sons will debit your account 48 hours after an order is placed. If you would like to update your method of payment you can do so by logging into your account online at www.oswaldsons.com/account.

Thank you for your continued business.

Douglas Arp
Sales Rep, Oswald & Sons

_____________________________

OSWALD & SONS ORDER FORM

Customer: Jessie Patton
Account: 274985
Order placed: by phone
Order taken by: Jay Brewton
Date ordered: April 17

E-MAIL MESSAGE

To: Douglas Arp ([email protected])
From: Jessie Patton ([email protected])
Date: April 19
Subject: RE： Order Confirmation

Dear Mr. Arp,

Thank you for your e-mail. I reviewed the attached breakdown that you sent me, and I’m afraid that I did notice a pretty significant mistake.
Your e-mail says that I ordered fifty (50) boxes of a product, but I actually only ordered fifteen (15). I was rather shocked to see such a high number in the order, but I suppose the man on the phone simply misheard me. After all, the numbers do sound similar. Could you please make sure the amount due is updated before payment gets taken out of my account?
Secondly, would it be possible for you to send me a new confirmation in which you itemize all the expenses including the ones that aren’t currently listed? My company needs to see these charges broken down on separate lines. I hope this won’t be too much work.

Thank you,
Jessie Patton

refer to the following notice, e-mail and memo.

Attention shoppers!

Baxter Creek Mall underwent a routine city inspection recently. As a resuIt, the inspectors recommended that we widen each parking space.

Work to be done:
•Repainting parking lines

Construction period:
•One week duration: June 23 through June 29
•Parking lot reopens on June 30.

Alternative parking plan:
•Mall patrons will be able to use the nearby Kent Street parking lot.
•The parking tickets will be validated by our mall staff.

Baxter Creek Mall Management Team
____________________________

E-MAIL MESSAGE

To: Customer Service ([email protected])
From: Natasha Lange ([email protected])
Subject: Temporary parking arrangements

Hello,

I went to your mall this morning and I parked in the reassigned lot. I know that this was the first day that your parking garage has been closed, bu11 had a lot of difficulty getting my parking ticket validated. I first asked the cashier to do it as I was paying for a purchase, but she said she wasn’t authorized to validate Kent Street parking tickets. She had to direct me to the mail’s information desk. The process was too complicated and time-consuming.
I think it would be better if cashiers could validate parking directly at the check-out. Please consider making this change.

Regards,
Natasha Lange
___________________________

MEMO

To: Store Managers
From: Dave Voyles

In response to several customer complaints about parking validation, we are making a small change to our policy. Instead of directing customers to the mall information desk, all cashiers in individual stores will now be authorized to validate parking tickets for our temporary lot. This way, shoppers can get their parking validated at the same time they pay for their purchases. We believe that this process will be much easier for everyone involved. Please inform your staff members of this change and forward any questions to me.

Thank you,
Dave Voyles, Baxter Creek General Manager