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Question 1-3:
refer to the following conversation.


Transcript
M: Excuse me. (44)1 wonder if I could use this ten percent off coupon for the purchase of these tennis rackets.
W: Could I take a look at it? Hmm ... It applies to any purchase in the store, (45) but the problem is that the coupon is now invalid. The expiration date was two days ago.
M: Oh, I forgot to check that. Is it possible to use it anyway since it expired so recently? I remember that I was able to do that once before when I bought some soccer jerseys.
W: Unfortunately, I’m not authorized to allow changes to discount terms. (46)But if you go to the customer service counter, they may be able to issue you a new coupon that’s still valid.

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Question 1:
Where most likely does the woman work?
A. At a tennis club
B. At a clothing store
C. At a sporting goods store
D. At a retail call center
Question 2:
What problem does the man have?
A. His coupon is expired.
B. His tennis racket is broken.
C. His soccer jersey is the wrong size.
D. He forgot his wallet in the hotel.
Question 3:
What does the woman advise the man to do?
A. Return on another day
B. Leave a message for a supervisor
C. Look through a recent catalog
D. Talk to a customer representative.

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