refer to the following conversation and price list. PARCEL DELIVERY RATES (DOMESTIC) MAXIMUM Weight & Size Regular Express Envelope Size ( 300g) $21 $27 Box size 1 (small) (&sim;1" " kg) $24 $29 Box size 2 (medium) (&sim;2.5" " kg) $27 $31 Box size 3 (large) (-7" " kg) $36 $42 Box size 4 (extra large) (&sim;15" " kg) $48 $53 When will the package probably be delivered?

Home
refer to the following conversation and price list.

Question 1-3:

refer to the following conversation and price list.

PARCEL DELIVERY RATES (DOMESTIC)
MAXIMUM Weight & Size	Regular	Express
Envelope Size ( 300g)	$21	$27
Box size 1 (small) (∼1" " kg)	$24	$29
Box size 2 (medium) (∼2.5" " kg)	$27	$31
Box size 3 (large) (-7" " kg)	$36	$42
Box size 4 (extra large) (∼15" " kg)	$48	$53

Transcript
W: Excuse me. I’d like to mail this package to Seattle.
M: Let me check it first. It is small in size but weighs 2 kilograms. It costs 27 dollars via regular mail and takes three days to be delivered.
W: Then, it’s going to be delivered on Friday. Is there any faster way? This package must be opened on Thursday morning, so I want it to arrive by Wednesday evening.
M: Sure, we do have express delivery also available. It costs more, but we guarantee it to be delivered before 6 o’clock Wednesday.W: Fair enough. Here’s the money.
M: You need to pay one more dollar, I’m afraid. It is a medium sized parcel because it weight more than the limit.

Question 1:

When will the package probably be delivered?

A. On Friday

B. On Thursday

C. On Wednesday

D. On Tuesday

Question 2:

Why is the woman concerned?

A. There is not enough room for the guests.

B. Her flight to Seattle has been delayed.

C. She wants a package to arrive on time.

D. The package is too big in size.

Question 3:

Look at the graphic. How much does she have to pay?

A. 27 dollars

B. 29 dollars

C. 30 dollars

D. 31 dollars

These questions are from this test. Would you like to take a practice test?

TEST 6 - full test - Practice Toeic | Englishfreetest.com

120 minutes
200 questions

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PARCEL DELIVERY RATES (DOMESTIC)
MAXIMUM Weight & Size	Regular	Express
Envelope Size ( 300g)	$21	$27
Box size 1 (small) (∼1" " kg)	$24	$29
Box size 2 (medium) (∼2.5" " kg)	$27	$31
Box size 3 (large) (-7" " kg)	$36	$42
Box size 4 (extra large) (∼15" " kg)	$48	$53

refer to the following conversation and coupon.

Happy Mall Discount Coupon
shoes: 10%
sunglasses: 20%
clothes: 30%
accessories: 40%

Due to a rise in exchange rates, we will be ________ product prices as of next month.

Women are requested to wear________ a dress or a blouse and a skirt for the retirement dinner.

Because most of the company’s business clients were from Japan, the president had to hire an ________ to assist him.

Those managers who have not submitted their ________ divisional budgets should bring them to Ms. Nunez by the end of the week.

After years of negotiations, Payton Medical Sciences ________ decided to sign an exclusive agreement with Kendrick’s Pharmaceutical Industries.

Although the company doesn’t offer many unique products, the employees are especially ________ and eager to provide a high level of customer service.

In order to maintain the highest quality of service, please make sure that all packages are addressed ________ before shipping them out.

Please accept our ________ for the delay in contacting you regarding the changes to your travel itinerary.

________ Lyle Wagner recently retired, Julia Witherby will take over as a financial consultant for your company.

The company’s annual award banquet will be held ________ the Grand Ballroom at the Hyatt Regent Hotel on March 15.

The downtown branch will be closed for the upcoming holiday, but it will resume ________ business hours on January 3.

________ the telephone operators have completed taking all of the customers’ orders, the details are entered into the computer system.

Critics from both the local and national newspapers gave the new View & Ville Restaurant outstanding ________.

________ in the new marketing classes has nearly doubled since James Elway began teaching.

Overnight delivery services for all products will be ________ at The Shopping Channel beginning next week.

ED Smith Farms has proven ________ capable of meeting the stringent guidelines and regulations associated with organic farming.

As the number of companies doing overseas business continues to rise, local municipalities have begun to face a serious ________ of skilled trade workers.

A public relations officer working for Air Alliance announced that a number of regular international flights would be cancelled ________ rising fuel costs.

The employee benefits package has been revised ________, but the union still wants additional changes to be made.

Because Customs and Immigration is understaffed, it may take more than three weeks for citizens to receive a ________ about their passport application.

For the past two decades, Dr. Mueller has been a ________ member of the Health Services Bureau.

The new city hall, ________ is scheduled to be completed by the beginning of next year, is located in the center of the town.

The ________ of being a successful clothing designer lies in producing products that are both high in quality and stylistically appealing.

The weather ________ expects rain this afternoon, so the Cancer Foundation has decided to postpone its fundraising campaign.

The London Broadcasting Association will not knowingly report on any story that includes false information or is misleading ________ its viewers.

Given the large number of presenters at the seminar, we should ________ them into smaller categorized groups.

Staff members in the JK Office Tower usually eat lunch in the outdoor ________ near MainStreet.

________ in computer technology have allowed us to provide clients with faster and more efficient service.

The Pennsylvania-based media group agreed to buy its ________ New York Television Network for 3 billion dollars.

Ms. Roote ________ answers clients’ questions with a pleasant tone of voice.

refer to the following article.

TELETECH NEWS LETTER: JUNE 2

New Cafeteria Food Coming Soon
(131) ____.You will all be pleased to know that management has enlisted the help of a team of nutritionists to develop a new cafeteria menu. This will include organic lunch offerings (132) ___ with our staff’s health and wellness in mind.
With this healthy eating initiative, the company(133) ____ to provide Teletech employees with a wide range of organic options that will boost your energy levels and keep you all in good form.
Jeffrey Carradine, Teletech’s newly appointed director of personnel, anticipates that the (134) ____ will be adopted by all branches of Teletech Enterprises by the end of the year.

refer to the following advertisement.

Sudbury Folk Music Festival: Music, Memories, and More!
The headliner for this year’s Sudbury Folk Music Festival is Janis Islay, who (135) ____ and composing music for nearly four decades.
Fans are excited to get the opportunity to see this amazing artist, who is known for her wide range of musical (136) ____ . From hard rock to smooth jazz, Islay does it all. (137) ____. In addition to Islay’s show, the festival will feature (138) ____ of the most popular folk musicians in the industry, including Harvey Flannel, Goldie Metz, and William Jessup.
Don’t miss out on the hottest music of the summer. Purchase your tickets today!

refer to the following e-mail.

To: Gillian Marshall ([email protected])
From: Joe Salinger ([email protected])
Date: September 25
Subject: Our new partnership

Ms. Marshall,

I really appreciate your (139) ____me yesterday to confirm that the board members at Americo Corporation had unanimously approved the merger with Southtec Systems, Inc.
When the merger is completed next February, I’m sure we will all be ready to move ahead with the projects we have discussed. I am particularly excited about the proposed virtual reality technology and the corresponding (140) ___ it will have on the architecture and construction industries.

I have the utmost confidence that this partnership (141) _______ advantageous for both of our respective companies.

(142) ______

Sincerely,
Joe Salinger
Chief Executive Officer
Southtec Systems, Inc.

refer to the following e-mail.

To: Patricia McGrath ([email protected])
From: Kumar Nayak ([email protected])
Date: April 19
Subject: From Muscle World Gym

Dear Ms. McGrath,

I am writing in response to your (143) ___ about registering for a membership at Muscle World Gym.
We offer the option of one-, six-, and twelve-month memberships, and we are giving a discount of 15% to new members who sign up by the end of the month. (144) ___. One of our fitness instructors (145) ____ you around. That would also be the perfect time to ask questions about our equipment or classes. To ensure that someone is available to give you a tour, we ask that you schedule an appointment at least 24 hours in advance by replying to this e-mail.
Once you see the gym in person, I think you will find it to be an (146) ___ atmosphere for athletes of all levels.
We hope to see you soon!

Sincerely,
Kumar Nayak
Membership Coordinator, Muscle World Gym

refer to the following notice.

Notice to Brickston Residents

Beginning on May 1st, the schedule for trash collection will change.
Please note, however, that recycling pickup and service fees will remain unchanged. Brickston Sanitation workers will now conduct a trash pickup on Thursdays. Please remember to place your trash receptacles at the curb by 7:00 A.M. on pickup day. If Thursday falls on a holiday, please put out your bins by 7:00 A.M., the next day, Friday. For further information concerning a holiday pickup schedule, service fee descriptions, as well as a description of recyclable items, please visit our website at www. brickstonsanitation.com. Thank you for your cooperation.

Brickston Sanitation

refer to the following text message chain

Bruce Martin
9:45 A.M.
Where was everyone in the sales department yesterday? I stopped by around one o’clock, but I saw you all gone! What happened?

Julia Benton
9.48 A.M
We had a farewell party during lunch time for all the temporary workers in our department. Yesterday was their last day. We wanted to thank them for all their hard work.

Bruce Martin
9.49 A.M.
That sounds great. Where did you go?

Julia Benton
9.49 A.M
To that restaurant at Santaville Road. They serve delicious Italian food and the price is very reasonable.

Bruce Martin
9:50 A.M.
I know. Also, there is all-you-can-eat pizza, pasta, salad, and desert available.

Send

refer to the following message.

FOR: Ted Williamson
DATE: Friday, March 21
TIME: 4:10 P.M.
CALLER: Sheila Davis
PHONE: 213-555-9642

MESSAGE:

Ms. Davis is wondering if she can come to the interview earlier than initially scheduled. It was supposed to be on Monday at 3:00, but she wants to know if you can meet at 2:00 instead. Please call or email her as soon as possible. She mentioned that she will bring all the reference letters you requested to the meeting. She’s also going to fax or email you a copy of her resume by the end of the day.

TAKEN BY: Wanda Finkelstein

refer to the following e-mail.

From: Katherine Hall ([email protected])
To:All Staff
Subject:Temporary closing of the Boulders View Office
Date:January 15

Dear Employees,

This is to inform all employees that the Boulders View Office will be closed for renovations from March 1 through March 10.
During that time, we request that Boulders View employees report to work at the Koger Center office. Sharperson will arrange for transport of your office computers and files moved temporarily to the Koger Center office.
We apologize for the inconvenience and appreciate your cooperation.
All questions regarding this task should be directed to Rick Marshall at extension 1405.

Thank you.
Katherine Hall

refer to the following announcement.

Important Announcement

From

Maria Valdez, Vice President, Public Relations

Give back to the community by joining Dixon Outreach

On September 7th, Dixon Supermarkets, Inc., will be introducing a program called Dixon Outreach, which is designed to give our company and employees a chance to give back to the community. Dixon Outreach will be organizing volunteer opportunities including food drives, construction projects, child mentoring, and hospital visits. —[1]—.

To participate in the program, please visit www.dixonsupermarkets.com/ dixonoutreach, where you will also find more details. Enrollment process involves completing and submitting a registration form as well as a questionnaire about what kinds of volunteer activities you are interested in. —[2]—

If you have any questions about the program, please contact Hugh Lucas in Human Resources Department. —[3]—. We are excited about the new program and look forward to your participation. —[4]—.

refer to the following e-mail.

To: All employees - Bailey Bradford & Dupont
From: Scott Weber
Date: November 28
RE: Save the date!

I’m pleased to announce the details of our upcoming event to honor Alan Parson’s 40 years of service with Bailey Bradford & Dupont. Alan joined our company as a summer intern. After completing his undergraduate degree, Mr. Parsons headed for law school and soon joined us on a full-time basis. After many years of hard work, he eventually became a partner for the firm. Mr. Parsons will be retiring next month but will still remain on our board. Ralph Simmons, one of Mr. Parson’s oldest colleagues and close friends, will speak and highlight Alan’s accomplishments and his passionate commitment to our firm during his tenure.

The event will take place on Thursday, December 17th. Please confirm your attendance by replying to this e-mail by next Wednesday or call Mr. Parson’s assistant at extension 2213 or my assistant, Sally at extension 2219.

We look forward to a wonderful turn out.

Best Regards,
Scott Weber, Chairman of BBD

refer to the following online chat discussion.

Sarah Johnson
4:31 P.M.
Mr. Simon, would it be alright if I take a day off next Tuesday? I still have some vacation time left.

Albert Simon
4:35 P.M.
Well, the problem is a team of inspectors from the State Health Department will come to our facility next Tuesday, so I’d like you to be here.

Sarah Johnson
4:36 P.M.
Oh, I’m sorry. It slipped my mind.

Albert Simon
4:37 P.M.
Would it be possible to take your vacation time for another day instead? How about next Wednesday or Thursday?

Sarah Johnson
4:38 P.M.
Let me check my calendar and come up with another day.

Albert Simon
4:38 P.M.
Thank you, Ms. Johnson. If their standards are not met, we will be fined.

Sarah Johnson
4:39 P.M.
I know. Our reputation for one of the leading health providers has to be upheld.

Albert Simon
4:40 P.M.
Also, don’t forget that executives will be visiting our workstations tomorrow.

Sarah Johnson
4:41 P.M.
Okay. They want to ensure that our employees are prepared for the inspection, don’t they?

refer to the following articles.

New York (June 3) - World renowned photographer Elliot Stanbury has been cataloguing the ever-changing Manhattan skyline for the past fifteen years. His impressive collection is available for viewing on his website, www.manhattanskyline.com, which he updates weekly. — [1] —
The site includes photos and information about new developments which have appeared since he started his collection. He even has a montage that shows a photo from every month of the past 15 years taken from the same location. — [2] —.
Mr. Stanbury’s website draws hundreds of visitors daily, especially tourists, photographers, and even those interested in New York real estate. Paul Lewin, for example, uses the website as a valuable resource. As an architect, he said Mr. Stanbury’s project “keeps me aware of what the current design trends are.” — [3] —.
Mr. Stanbury said, “He couldn’t be prouder of his work and is glad that others share in his joy.” He went on to say that “my job is a lot easier now than it was when I first started thanks to the Internet and digital photography.” — [4] —.

refer to the following letter.

CIS

Carlisle Information Systems

Melbourne, Australia

October 17
Yul Pak
95-7 Seocho-dong, Seocho-gu Seoul, South Korea 137-765

Dear Mr. Pak,

Carlisle Information Systems is pleased to offer you a position as a senior programmer in our Melbourne office. We are confident that your experience and specialized skills will make you a valuable asset to our company. As we discussed on our recent phone conversation and upon your acceptance of this offer, Carlisle Information System’s compensation package will include:
Salary: AUD $70,000 annually, paid in monthly installments benefits: Two weeks of annual leave and a retirement plan Bonuses: Eligible for up to 5% of your annual salary paid bi-annually based on performance.
In addition to the above, we are offering relocation assistance. Please contact Sheila Gregory, [email protected], for information and support with your moving process.
To indicate acceptance of the above, please sign and date the attached contract. In addition, complete the accompanying paperwork for Human Resources and return all documents promptly. Once we establish your start date, our office will schedule an orientation during which you will meet with your supervisor, Victoria Fox, and tour the Melbourne facility. Please do not hesitate to contact me if you have any questions or concerns.
We look forward to welcoming you to our team.

Sincerely,
Walter M. Moody Vice President

refer to the following letter.

Highland Park Preservation Society

September 30
Arnold Braxton
145 Granville Street
Vancouver, BC V5K 1B2

Dear Mr. Braxton,

Thank you for your generous donation to the Highland Park Preservation Society. The foundation you've contributed to aims to raise awareness amongst local residents of this region to ensure proper care and maintenance for the Highland Park. There are many different aspects to this campaign. We have engaged the City's Department of Parks and Recreation to give presentations to students in local schools about the park's history. We're organizing our annual Park Clean-Up Day on September 3rd for anyone in the region. Volunteers will assist in picking up litter, repairing benches and planting flowers and trees around historic buildings in an ongoing effort to restore and maintain the rich history and tradition of this special place. All community members are encouraged to attend, so if you are interested, please give us a call at 777-2388. A group of residents will also be creating a website where you can read about our ongoing efforts and upcoming events. Many people are working very hard on this initiative so we thank you again for you financial contribution.

Kindest Regards,

Leslie O'Neal
Chairman of the Highland Park Preservation Society

refer to the following bulletin board and letter.

Subject: Phone Problem
Date : February 4
ID : Marc Bergetz

Comments: I bought a new mobile phone at one of your stores a little over a month ago and have been experiencing problems with it. When talking on the phone it has a tendency to cut off in mid-conversation which is particularly frustrating. I am unsure as to the actual cause but I believe either the speaker on the phone is not working properly or the connection is poor. The microphone is working normally.
This is the first time I have had problems using a mobile phone from my residence. I assume there is a fault with the equipment itself. I have also tried using the phone at my office which is quite far from my house, but I still couldn’t figure out whether the problem is due to my phone or the phone of the person I was talking to.
I would like to return my mobile phone. Please assist me on this matter.

__________________________

Dear customer,

Thanh you for your recent request. We’ve checked our customer database, and it shows that you purchased your mobile phone, model XRS 456, on December 27th from our Eglinton store. We are deeply sorry that you are having problems with your new phone.
In the event that the phone you purchased is defective then it may need to be returned to the manufacturer. However, we have currently been replacing our transmission towers near your location, and it may have been the reason for the problems you mention. Unfortunately, as a technical support specialist, I don’t have the authority to help you with your particular request. Should you need any further assistance, please visit one of our BT&T stores.

To find your nearest BT&T store please visit www.btandttelephones.com/storelocation.

Regards,
Peter Straghan
Technical Support Assistant

refer to the following web page and letter.

Zoomii Inc.

Come visit one of our stores and find out why we’re the largest Minneapolis online and offline bookstore. At Zoomii, we believe in making our customers happy and that’s why we offer
*The largest selection of books including the newest releases
*18 stores in convenient locations: You are never far from a Zoomii bookstore and we offer 24-hour service on the website.
*Excellent customer service: Our trained professionals are ready and willing to help you in any way they can.
*Prompt delivery: We guarantee delivery within 2 business days or less.

Same day delivery is only available within the same city.
To find a store near you, visit our website. Check out the stores and read some customer reviews.

June 1
Jeff Dunham
President, Zoomii
1501 Hennepin Avenue
Minneapolis, MN 65426

______________________________

Dear Dunham,

I am a longtime customer of Zoomii and have loved the selections, prices and services that I've received. However, I was disappointed by this experience with your store, especially in light of the claims made in the latest Zoomii brochure.
I purchased a new magazine at your website on May 28 and it arrived 5 days later. Besides, this is not what I ordered! I called the customer service center to discuss the problem and I was told that the item I want is currently sold out and that I would have to wait for one week to get it. Furthermore, I was told that I would even have to charge a delivery fee. I expected that Zoomii would provide complimentary delivery service, to replace an item that was delivered in error.
As these problems, I would like to cancel my order and want a full refund. I hope your store will do a better work in the future to live up to its promise to keep your customers satisfied.

Sincerely,
Carol Gracias

refer to the following information, schedule and e-mail.

How to effectively apply for tax credits for your business

Over the months of February and March, Lyn Garrah will be holding her workshop entitled “How to effectively apply for tax credits for your business” in selected cities throughout Canada.
Dr. Garrah is an advisor for the Canada Tax and Revenue Agency and her most recent book, “Tax Secrets” won last year’s Time Award for the most helpful business book of the year.
The workshop begins at 8:30 A.M. and ends at 4:30 P.M. in each city. The registration fee is $225 per attendee.
A continental breakfast and a buffet lunch, as well as a signed copy of Tax Secrets, are included with the cost of registration.

______________________________________

One Day Workshop

The one-day workshop will be held on four separate dates.

	Date	Location
1	February 10	Royal York Hotel (Toronto)
2	February 20.	Downtown Marriot (Montreal)
3	March 15.	Great Wolf Lodge (Calgary)
4	March 22.	Park Hyatt Hotel (Vancouver)

____________________________________

To: Lyn Garrah ([email protected])
From: Bill Jaques ([email protected])
Date: Januaiy 8
Subject: Your Workshop

Dear Dr. Garrah:

Please let me start by saying that I have enjoyed your work. I followed your business columns in the New York Times for years, and then read your articles when you were a market analyst for the Toronto Star.
I am thrilled to hear that you will be here in Toronto on the 10th.
I am interested in learning more about ways that I can save on taxes for my small business. I’m hoping that you could let me know if those subjects will be covered in your workshop.

Sincerely,

Bill Jaques
Kensington Industries

refer to the following advertisement, invitation and e-mail.

SamuiThai Restaurant Celebrates an Anniversary!

As a way of thanking our loyal customers for their continued support over the past decade, we're celebrating with discounts, prizes, and a party.
Take advantage of these special promotions during our anniversary month.
- Every Monday in this month, we are offering buy one entree, get one free.
- Every Friday, we are offering half price appetizers.
- All non-alcoholic drinks are complimentary all month long.
- For every time customers eat at the restaurant before May 30, they will be entered in a drawing to win a prize in our 10 Years, 10 Prizes Raffle.
Hope to see you many times this month!

_____________________________________

We invite you to come join us
in celebrating our 10-year anniversary.
Don’t miss out on our anniversary party
on Saturday, May 30, from 6 to 10 P.M.
at SamuiThai Restaurant
* Come enjoy the following at the party:
- complimentary samplings of our most popular dishes
- drawings for our raffle throughout the evening
- demonstrations on Thai cooking methods
- dance music played by local favorite DJ Groove from 8-10 P.M.
Salakjit Sukree,
Owner
www.samuithai.com

_____________________________________________

To: Salakjit Sukree (ssukree@ mailcom.net)
From: Prashant Despande ([email protected])
Date: Monday, May 26
Subject: Samui Anniversary Party

Dear Salakjit,

I’m really looking forward to the anniversary party this weekend! My girlfriend and I are planning to arrive and begin setting up the equipment and speakers around 7 P.M. I should be ready to start playing the music by 8 P.M.

Also, I’d like to ask if you mind my girlfriend setting up a small table where she can sell my latest CD of dance music. I’m planning to bring about 50 copies. If for some reason this is a problem, please let me know.

Finally, I wanted to let you know that while I was at work today, I overheard some people talking about the flyer you posted here at the gym. They were talking about how much they love your restaurant and how they wouldn’t miss the anniversary party. I think you will have a great turnout!

One more thing, I’ll be out of town until Friday evening with limited access to my e-mail, so if you have any questions or concerns, please give me on my mobile phone at (804) 615-3626.

See you soon,

Prashant

refer to the following memo, itinerary and e-mail.

From : Andrea Hogan, Sent on behalf of the President
To: Michael Lawless, Executive Vice President, Sales
Date: September 29
Subject: Meeting in Sydney

The itinerary has been revised for your October trip to Sydney. I’ve included an additional flight to Melbourne so that you can attend the Sales conference before continuing on to the meeting in Sydney. Your return flight from Sydney to Wellington will remain unchanged.

Mr. Rafter’s flight does not arrive until a couple of hours before the meeting with Mr. Farrelly. Therefore, in case of a delay, he’s asked that you speak with him from Melbourne to prepare for the meeting. Don’t forget that the meeting has been rescheduled from 2 P.M. to 4 P.M.

Feel free to contact me if you require clarification or additional changes.

_____________________________

Flight ANZ423 departing Wellington at 10:25 A.M. October 18.
Arriving in Melbourne 2:50 P.M. October 18.

Flight V845 departing Melbourne at 12:15 P.M. on October 20.
Arriving in Sydney 1:55 P.M. October 20.

Flight ANZ435 departing Sydney at 3:00 P.M. October 26

Arriving in Wellington 8:30 P.M. October 26

_________________________________________

To: Andrea Hogan ([email protected])
From: Paul Mclvor ([email protected])
Date: September 22
Subject: Accommodations for Mr. Rafter and Mr. Lawless

As per our phone conversation, this e-mail is the confirmation of the special arrangements for Mr. Rafter and Mr. Lawless’ stay at The Opera House Hotel. I have booked two adjoining suites for them. Both suites are fully equipped with wireless Internet along with a working desk and chair. I will also ensure that the documents that you will be sending by fax from your company’s head office in San Francisco will be left in Mr. Rafter’s room for him to review upon arrival. I have also made arrangements for a car service to pick both of them up at the airport at their respective arrival times and brought directly to the hotel without delay.
A small conference room has also been reserved for 4 P.M. on October 20. Please tell Mr. Rafter and Mr. Lawless that they can proceed directly to conference room C on the third floor. It’s located adjacent to the fitness center and next to our banquet hall.
Finally, I’ve reserved a table for four people at the hotel restaurant at 6:30 P.M. on October 20. As requested, the meal will be charged to Mr. Rafter’s account.
Please let me know if I have forgotten anything. We look forward to being of service.

Paul Mclvor
Client Service Manager
Opera House Hotel, Sydney