- Have any questions?
- [email protected]
- Home
- refer to the following advertisement, invoice and letter.
refer to the following advertisement, invoice and letter.
Are you a new homeowner?
Buying your own home gives you freedom and confidence, but it also comes with many expenses. At Oxton Co. we can hop you keep your monthly utility costs to a minimum. Our rates are more reasonable than those of our competitors. Additionally, if you combine all of your services together into one account, we will waive the activation fee on your first bill. We also employ service technicians who will visit your home to inspect and repair cable and Internet connections as needed. To learn more about Oxton Co.’s monthly rates for your Internet, cable, and telephone, please visit our Web site at www.oxtonco.net.
=================================
Oxton Co. Monthly Bill
Account Number: 4485 6891 079
Customer Name: Denise Gaillard
Customer Address: 2448 Farnum Road, New York, NY 10018
Bill Date: March 15
Service Period: February 1 - February 28
Start-up Fee: $0.00
Current Balance: $177.83
Total Amount Due: $177.83
Payment Due: March 31
Detailed Billing Information:
|
Cell phone |
$64.21 |
|
Cable television |
$27.32 |
|
Wireless Internet |
$56.66 |
|
Subtotal |
$148.19 |
|
Total |
$177.83 |
Please ensure that payment is received by the date specified above. Financial penalties will apply to outstanding accounts. Additionally, if an account remains past due for more than three consecutive months, service will be disconnected.
Please contact Oxton Co. at 555-293-8329 if you have any questions or concerns regarding this invoice.
=================================
Denise Gaillard
2448 Farnum Road
New York, NY 10018
March 20
Dear Ms. Gaillard,
It has come to my attention that there was an error on your March 15 invoice. You were accidentally overcharged by $20.00 for your Internet service during the month of February.
I sincerely apologize for this error.
Because we have already received your full payment of $177.83, the extra charge will be applied to your account as a credit. It will then be deducted from your next bill. Moreover, because we value you as a customer, we will apply an additional $10.00 discount to your next bill.
Sincerely,
Dwayne Powell
Accounts Manager, Oxton Co.
Based on information in the first passage "We also employ service technicians who will visit your home to inspect and repair cable and Internet connections as needed. To learn more about Oxton Co.’s monthly rates for your Internet, cable, and telephone, please visit our Web site at www.oxtonco.net."
=> Choose B
Look at the second passage, we can see that the start-up fee is $0.00. Meanwhile, in the first passage, there is information "your services together into one account, we will waive the activation fee on your first bill"
=> A is correct
Information is in the second passage "Please ensure that payment is received by the date specified above. Financial penalties will apply to outstanding accounts."
In the letter, the word “credit” in paragraph 2 is closest in meaning to
charge: the amount of money that you have to pay for something, especially for an activity or service
acknowledgement: a letter or email to say that you have received something that someone sent to you:
loan: an amount of money that is borrowed, often from a bank, and has to be paid back, usually together with an extra amount of money that you have to pay as a charge for borrowing
prepayment: an arrangement in which a service or product is paid for, or partly paid for, before it is used or obtained, or the amount that is paid
=> "prepayment" has the most appropriate meaning
In the third passage, there is information "It has come to my attention that there was an error on your March 15 invoice. You were accidentally overcharged by $20.00 for your Internet service during the month of February." Look at the table in the second passage, we can see the wireless Internet is $56.66.
=> $56.66 - $20.00 = $36.66 => A is correct
These questions are from this test. Would you like to take a practice test?
Test 13 - full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
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refer to the following conversation with three speakers.
refer to the following conversation and list.
refer to the following conversation and list.
refer to the following voice mail message
refer to the following radio report.
- refer to the following talk.
refer to the following talk.
refer to the following advertisement.
- refer to the following talk.
refer to the following talk.
refer to the following recorded message and table.
refer to the following excerpt from a meeting and agenda.
refer to the following recorded message and table.
- To _____ customers for their support, Glamor Shop will give away perfume samples to customers on its anniversary.
- The training seminar with Mr. Davidson will begin on time, so everyone is advised to be_____
- _____ the repair shop will be closed during the long weekend, it has extended its normal business hours on Friday to 9 P.M.
- All the reference book and novels that Alicia plans to sell at the book fair are _____.
- Passengers are reminded to follow travel safety guidelines while _____ the cruise ship to avoid accidents.
All employees at the Miller Group have the _____ of investing in the company’s stock.
Terre Haute’s L50 washing machine works more _____than other brands, making it suitable for nighttime laundry.
- The structural engineer must ensure that the high-rise building has a solid_____ that can withstand strong earthquakes.
- Motorists in New York reacted_____ to the new set of traffic violation penalties that will take effect next month.
- All Benoit employees must follow the policies and procedures set _____ in the new-hire orientation manual.
- Daily shuttle service from the construction site to Crosswind Station is provided _____ the company to all workers.
- Grossing $89 million in the box office, Man-Made Memories is arguably director Pamela King’s_____ movie to date.
- During a meeting between Amber Cement and Stone Specialists next Monday, both companies _____ a community development project.
- Amulet Media’s writing workshop was concluded with a _____ dinner attended by the participants, guest speakers, and organizers of the event.
- Reservations _____ through phone and e-mail should be recorded in the restaurant’s database every day.
- Aside from ongoing projects, a proposal for wage increases will be discussed at a staff _____ at Baker Foods next week.
- After Dr. Scott’s talk on pain management, participants were encouraged to ask questions _____ to the topic.
- Mayor Stanley’s approval rating rose by 10 percentage points in September_____ the success of his health projects.
- The local government of Philadelphia will provide scholarships_____ for qualified immigrants in the city.
- Please be reminded that the use of company equipment and facilities is strictly limited to work-related _____.
- All visitors must enter the arena through Gate 3 unless instructed _____ by the receiving marshals.
- Hotel Adriatico offers plenty of information for guests eager _____ the ancient city of Machu Picchu in Peru.
- A well-known manufacturer of_____ furniture pieces, Murphy Woodwork is recognized by both local and foreign distributors.
- AM Investments disclosed its annual profit and loss figures to the public last month because, as a publicly shared corporation, it has a legal_____to do so.
- The managing editor is looking for _____ willing to work this weekend to complete the layout of the magazine.
- Kitchenware producers can _____ key markets in Asia directly by participating in this year’s TCB International Trade Show.
- _____ for fuel products is determined mainly based on oil production costs and the level of demand in the global market.
- Air 54 passengers may check in online up to four hours before departure______ they may avoid the long lines at the airport.
The ‘Green Architecture’ seminar will begin _____ a keynote speech from Ecoland Corporation CEO Rodney Hunter.
- Cars may park along Main St. as long as their engines are turned off, but municipal by-laws don’t allow them to_____ even for short periods of time.
refer to the following letter.
Dear Mr. Cowell,
I would like to take this opportunity to thank you for choosing William & Kelly to ensure the security of your residence. I assure you that we will do our utmost to (131) _____ your home. (132) _____. In all efforts to maintain this position, we are continually upgrading our monitoring and communications system, (133) ___ you the best in security technology and service. We value your business and we want you to be (134) ___with what we have to offer.
If you have any questions or concerns about our security package, please contact us.
Sincerely,
Jonathan Ross
Sales & Installation Manager- refer to the following letter.
November 15
Dear Mr. Brand,
(135) ____. Your friend Ray Ferrier (136) ____ you a six-month subscription to New Scientist journal. Ray thought that the features and articles in New Scientist would appeal to you. So, when he recently renewed his subscription, he requested an additional subscription as a gift for you!
From next month, you will receive a monthly issue of New Scientist journal, the industry’s most respected science publication, at (137) ___ no cost to you!
New Scientist contains informative articles about recent scientific breakthroughs, a comprehensive listing of job advertisements, and (138) ___ of new technological products on the market.
If you would like to cancel this free subscription, please contact our customer services department at 555-9982.
Sincerely,
Allen Graves Chief Editor - refer to the following memo.
Date: May 5
Attention: All Wyatt Building staff
The 6 elevators in the main foyer are scheduled to undergo maintenance between May 28 and June 3. This is a (139) ___ that you can expect the elevators to occasionally be out of service while the work is underway.
Elevator service to the building’s many floors (140) ___ from day to day. Signs will be posted daily at the main entrance, showing which floors can be reached by which elevators.
(141) ____you work on a lower floor, please take the stairs to reach your floor instead of using the elevators.(142) ___. We appreciate your cooperation in advance. refer to the following letter.
April 29
Nathan Mafi, Vice president
329 Ozlem Avenue
New York, NY 10010
Dear Mr. Mafi,
We want to give special thanks for the great job the workers from Jeffrey Papering did for us.
As you know, our previous papering experience turned out to be a disaster and we were very anxious about this papering. But, your sales officer, Sam Kizana, immediately helped us lessen our anxiety and (143) ___us that we could trust your company.
On the day of the papering, your workers arrived early and worked so hard throughout the day. I was so impressed by the care and professionalism the workers have shown us (144) ____ they treated all of our personal properties. We were very pleased to see that everything arrived in a perfectly fine (145) ____.
(146) ____. Please feel free to use our name as a reference for the company’s future record.
Loulach Ltd.
San Francescorefer to the following advertisement.
Samson Bus Tours: Summer Promotion
Samson is offering incentives to schools seeking group transportation to destinations within the county. For a group of 30 or more children, discounts of up to 30% are now available, and up to five adults may travel for free. Bookings for this special offer cannot be accepted through the Web site as usual, however. To receive the lower price, please have your administrator call our group journey coordinator, Roger Hamilton, at (560) 555-7373 and quote your school districts license number.refer to the following text message chain.
CLAIRE NORTON [8:55]
The man you were supposed to interview at 9 A.M. is waiting here at the reception desk
------------------------------------
CLAIRE NORTON [8:56]
When should I tell him you will arrive?
------------------------------------
JEFF DELANY [8:56]
I'm on the subway, but we're stopped. An announcement was made that there is an electrical problem.
------------------------------------
JEFF DELANY [8:57]
I don't know when I'll get there.
------------------------------------
CLAIRE NORTON [8:59]
In that case, should I cancel the interview or ask another staff member to do it?
------------------------------------
JEFF DELANY [9:00]
I'd prefer if you contacted Ms. Perry, the HR director, to do it instead. I know she's available this morning.
-----------------------------------
CLAIRE NORTON [9:10]
I've got it covered. Any other instructions?
-----------------------------------
JEFF DELANY [9:11]
My list of interview topics is on my desk. Please give it to her.refer to the following form.
INT-DESIGN
Date: June 3
Invoice Customer Reference: 6939149
Name: Alice Richards
Phone: (201) 555-8623
Address: 20 Lakewood Drive, Jersey City, NJ 07305Items:
Units
Price
Total
Standing lamp (red)
3
$75
$225
Fluorescent bulb (white)
3
$25
$75
Dimmer switch
2
$25
$50
Shipping fee
$10
SUBTOTAL:
$360
Tax @ 10%:
$36
Total:
$396
Deposit paid:
$150
Outstanding balance due:
$246
Please settle the account no later than 20 days from date of issue. Late payments will incur a surcharge of 20% or $50, whichever is the higher of the two.refer to the following letter.
March 13
Mr. Jeremy Fox
49 Belmont Avenue
Bakersfield, CA 93220
Dear Mr. Fox,
We are writing to advise you that the ProFitness Gym parking lot will be under construction for one week, starting from March 24. We apologize for this inconvenience, but the resurfacing of the lot is one stage of a major renovation project aimed at transforming the gym into a state-of-the-art recreation facility.
Temporary passes are available, and these will allow holders to park at the nearby community center free of charge. Passes can be picked up at reception or printed directly from our Web site at www.profitness.net.
Please note also that our business will be closed in observance of the national holiday on March 18, and from 9 A.M. to noon on March 20 while the treadmills and stationary bikes are being replaced with more advanced models.
Regards,
Mike Brazier
Manager, ProFitness Gymrefer to the following article.
A Downtown Parking Solution
April 15, TANEYSBURG — A new regulation may reduce the number of cars illegally parked in loading zones in Taneysburg’s downtown area. City council member Ray Stokes proposed increasing the penalty for such parking violations from $40 to $100 beginning next month.
The regulation was strongly supported by owners of downtown retail outlets, who have suffered the most from the parking issues. The owner of Simon’s Cafe, Matt Simons, said, “The new regulation will help me continue to satisfy my customers. I had three late deliveries last month because trucks couldn’t unload near my shop. That makes it difficult to keep my menu consistent."
The proposed alternative was to reduce the size of loading zones in order to create room for additional parking spaces. Members of the community who believe that there is not enough parking downtown campaigned for such a regulation. However, business owners stated that a solution such as that would only create more problems for businesses. Representatives from more than 50 shops and businesses submitted a petition to the council opposing the smaller loading zones option. They are pleased with the outcome.
As part of the new measures, the city’s traffic police department will expand its workforce at the beginning of next month to better enforce the regulation.refer to the following letter.
Thomas Pinkman
561 Meadow Lane
Albuquerque, NM 87107
Dear Mr. Pinkman,
I am writing to you today to tell you about the new range of services offered by Crystal Landscaping. Our company specializes in the customization and maintenance of private lawns and has been in business for over three decades. We provide a full-service package for our clients, which includes waste removal once we are finished to ensure that your lawn is left in pristine condition.
With the fall months fast approaching, we at Crystal Landscaping are delighted to announce the launch of our new leaf-removal service. We are also excited to introduce a soil-fertilization service, which will operate in the spring months and enable you to have nutrient-rich soil perfect for growing flowers or vegetables.
As a potential new customer, you would be entitled to a 10% discount the first time you use our services. To find out more information, and to view a full list of our services, please visit our Web site at www.crystallandscaping.net.
Yours sincerely,
Walter Black
CEO
Crystal Landscapingrefer to the following letter.
Mr. Rod Taylor
234 Stanton Road
Tampa, FL 33602
Dear Mr. Taylor,
Thank you for booking a room with Eazysleep Hotels, the nation’s fastest growing luxury hotel chain. A non-refundable booking fee of 25% of the bill has been charged to your credit card as per our terms and conditions. — [1] —. Please find confirmation of your reservation below:
Location: Chicago, Main St.
Check in: June 4
Check out: June 7
Type of room: Deluxe family room
Reservation number: 303058335
In response to the requests that you submitted with your online booking, I am delighted to inform you that the theater tickets that you desired have been reserved in advance. These can be paid for and collected from our customer service desk upon check-in. Also, just as you asked, our concierge has prepared some information on activities that he feels would give you and your young children ample opportunity to explore the city. — [2] —. The local water park is offering a 50% discount this summer and the science museum currently allows half-price entry for anybody under twelve years old. — [3] —. For further information on these or any other activity, feel free to contact our concierge directly at 555-3491.
We sincerely hope that you enjoy your stay with Eazysleep. — [4] —. TD accomplish this, if there is anything that we can do to make your time with us more comfortable, please let us know.
Terry Leet
Chicago Branch Manager
Eazysleep Hotelsrefer to the following article.
Largo Bus Company Works to Rebuild Reputation
MARCH 18 —— An internal investigation conducted earlier this month was a wake-up call for regional operator Largo Bus Company, whose ridership is at an all-time low. The investigation revealed that the number one passenger complaint was consistently the same buses rarely arrive on time. Outdated boarding procedures, inexperienced drivers and ticketing agents, and routes that take buses through heavily trafficked areas are also among the issues hindering the company’s success.
According to a Largo Bus Company spokesperson, the company is taking action on several fronts. It has already implemented an intensive training program for all employees to improve customer service. It will also alter existing routes starting in April to avoid traffic congestion. At the start of the tourist season, the company will add three new routes between Benson City and Silverdale. Company executives hope that these will take advantage of the influx of tourists from June to August and generate revenue for bus upgrades scheduled to take place in October. The planned upgrades include the installation of television screens in all busses.refer to the following online chat discussion.
Alicia Guenther [2:30 P.M.]
Thank you for agreeing to participate in today’s online discussion! As I mentioned previously, this chat is intended to help me gather reader perspectives on Dana Costello’s new book, Without Emotion.
-------------------------------------------
Eleanor Cooper [2:33 P.M.]
My first thought is your company published this book really quickly. After reading the first two in the series, I was pleased that I didn’t have to wait long for the final book to be released.
-------------------------------------------
Reynold Zoller [2:37 P.M.]
Personally, I loved the book design. I thought it was beautiful. It also complemented the other two in the trilogy really well.
--------------------------------------------
Alicia Guenther [2:41 P.M.]
And what about the book itself? Did you like it?
--------------------------------------------
Reynold Zoller [2:47 P.M.]
Actually, no. I’m a big Dana Costello fan. I’ve enjoyed all of her previous books, but I was disappointed with this one.
-------------------------------------------
Eleanor Cooper [2:48 P.M.]
I agree entirely. It came up short. The quality wasn’t as high as her previous novels.
-------------------------------------------
Alicia Guenther [2:52 P.M.]
In what regard? Would you mind expanding on the flaws you found with the book?
-------------------------------------------
Eleanor Cooper [2:57 P.M.]
Well, I know that this isn’t what you want to hear, but I found it to be quite boring. The storyline just wasn’t compelling.
-------------------------------------------
Reynold Zoller [2:58 P.M.]
Yeah. It was a bad way to end the series because she doesn’t fully explain what happens to all the characters. I hope the novel Ms. Costello is currently working on will be a lot better.
------------------------------------------
Alicia Guenther [2:59 P.M.]
Thank you both for your comments. The publishing team will review them with the author.refer to the following e-mail.
To: Jonah Easterbrooke ([email protected])
From: Gary Hardcastle ([email protected])
Date: March 29
Subject: Retail Weekly Summer Expo
Dear Mr. Easterbrooke,
Retail Weekly is currently taking bookings for our Summer Expo, running from August 10 to 14. We are expecting a 30% increase in international visitors this year. — [1] —. In fact, there is a trade delegation from China arriving on the second day, and I think you might be particularly interested in arranging a meeting with Mr. Chung, who acts as a liaison to the North American market.
I noticed that you have not yet renewed your booking for this year’s event. — [2] —. I’m sure the exposure you received at last year’s expo helped to boost your brand, and such success can easily be replicated this year.
If you could let me know your plans by the end of April, I would be grateful. The rates for booths have increased slightly this year, but all other benefits and services remain unchanged. The fee for the booth is $5,600 for the full week. — [3] —.
As always, the event will be held at the Sobell Conference Center in Springton. I would also like to inform you that the Sunshine Hotel is offering confirmed participants a 20% discount. Simply give your exhibition confirmation number when you make the booking. — [4] —.
I look forward to hearing from you.
Yours sincerely,
Gary Hardcastle
Sales Executive, Retail Weeklyrefer to the following advertisement and website.
Pierre Michel Orchard
865 Harvest Lane Northeast, Richland, Washington
Operating Hours
Monday - Wednesday, 9 A.M. to 5 P.M.
Friday - Sunday, 9 A.M. to 6 P.M.
Would you like to experience the fun of picking your own fresh fruit? Visit Pierre Michel Orchard now and check out our 105 acres of cherries, peaches, apples, oranges, and nectarines.
Pierre Michel Orchard was built in 1970. All of our fruits were commercially sold before the idea of You Pick came about in the 1980s. You Pick gives visitors of all ages the chance to pick fruit during the harvest season, which usually runs from June to early January the following year. While visitors pay for all the fruit they pick, regardless of whether they are ripe or not, the pleasure of personally picking them off our trees is priceless.
Pierre Michel Orchard also offers hayrides and tours of our technical area. Here guests can take a look at our state-of-the-art tractors and equipment. We also conduct demonstrations on fruit drying and canning and teach lessons on how to make apple and peach pies. For additional information about our orchard, you may visit our Web site at www.pmichelorchard.com
=================================
http://www.pmichelorchard.com/calendarHome
Activities
Recipes
Gallery
Location
Contact Us
Activity Board
Because of favorable changes to weather conditions, the harvest season at Pierre Michel Orchard will start one month earlier than usual this year!
You Pick will be offered on weekends of the harvesting months, but we can organize private picking sessions for groups of at least ten people during our weekday operations. Please call 555-9834 and ask for Richard French to make a booking.
Meanwhile, guests who are interested in attending our pie-making classes should register for our online newsletter to receive notifications on the schedules of these classes.
We hope to see you soon!refer to the following information and e-mail.
Kingdom Airways
Flight Itinerary for: Mr. Jacob Young
Booking Confirmation Number: 34897182Depart
Heathrow Airport
London, United Kingdom
Terminal 105/30 2:40 P.M.
Arrive
Abu Dhabi International Airport
Abu Dhabi, UAE
Terminal 205/31 12:50 A.M.
Seat
Not Assigned
Meal
Vegetarian
Aircraft
Tristar 777-3OOER
Travel Time
7 hrs. 10 min.
Layover
2 hrs. 15 min.
Depart
Abu Dhabi International Airport
Abu Dhabi, UAE
Terminal 305/31 3:05 A.M.
Arrive
Ninoy Aquino International Airport
Manila, Philippines
Terminal 105/31 2:20 P.M.
Arrive
Ninoy Aquino International Airport
Manila, Philippines
Terminal 105/31 2:20 P.M.
Seat
Not Assigned
Meal
Vegetarian
Aircraft
Tristar 777-3OOER
Travel Time
9 hrs. 15 min.
Passenger should be at the gate 20 minutes before departure for domestic flights and 30 minutes before departure for international flights.
Passengers may call 555-7289 to cancel a ticket and receive a kill refund (with no change fees) within 24 hours of the original booking. The reservation must have been booked at least 7 days before the scheduled departure.
If a reservation is canceled on or before the departure date, the value of the ticket may be applied toward a future flight up to 12 months from the original purchase date. The new flight must occur within one year of the original date of issue.
When a reservation has not been canceled, tickets that are uiwsed after the scheduled departure date will have no value.=================================
To: Emma Rundgren ([email protected])
From: Jacob Young ([email protected])
Subject: Travel Update
Date: April 28
Hi Emma,
Unfortunately, I've encountered a bit of a problem with my trip to Manila. My first flight arrived on time but it appears that my connecting flight will be delayed for 4 hours due to a tropical storm moving rapidly northwest from Cebu.
I'm obviously concerned, as this means I will probably not make it to the awards ceremony on time to give the opening address to our company staff. I have no other option but to ask you to take my place. I'm sorry to put such a burden on you on short notice. I have e-mailed my notes to you, but feel free to change them as you see fit.
I hope to see you soon.
Regards,
Jacobrefer to the following advertisement, invoice and letter.
Are you a new homeowner?
Buying your own home gives you freedom and confidence, but it also comes with many expenses. At Oxton Co. we can hop you keep your monthly utility costs to a minimum. Our rates are more reasonable than those of our competitors. Additionally, if you combine all of your services together into one account, we will waive the activation fee on your first bill. We also employ service technicians who will visit your home to inspect and repair cable and Internet connections as needed. To learn more about Oxton Co.’s monthly rates for your Internet, cable, and telephone, please visit our Web site at www.oxtonco.net.
=================================Oxton Co. Monthly Bill
Account Number: 4485 6891 079
Customer Name: Denise Gaillard
Customer Address: 2448 Farnum Road, New York, NY 10018
Bill Date: March 15
Service Period: February 1 - February 28
Start-up Fee: $0.00
Current Balance: $177.83
Total Amount Due: $177.83
Payment Due: March 31
Detailed Billing Information:Cell phone
$64.21
Cable television
$27.32
Wireless Internet
$56.66
Subtotal
Taxes$148.19
$29.64Total
$177.83
Please ensure that payment is received by the date specified above. Financial penalties will apply to outstanding accounts. Additionally, if an account remains past due for more than three consecutive months, service will be disconnected.
Please contact Oxton Co. at 555-293-8329 if you have any questions or concerns regarding this invoice.
=================================
Denise Gaillard
2448 Farnum Road
New York, NY 10018
March 20
Dear Ms. Gaillard,
It has come to my attention that there was an error on your March 15 invoice. You were accidentally overcharged by $20.00 for your Internet service during the month of February.
I sincerely apologize for this error.
Because we have already received your full payment of $177.83, the extra charge will be applied to your account as a credit. It will then be deducted from your next bill. Moreover, because we value you as a customer, we will apply an additional $10.00 discount to your next bill.
Sincerely,
Dwayne Powell
Accounts Manager, Oxton Co.refer to the following press release, schedule and e-mail.
ESTRADA ENTERPRISES PRESS RELEASE
January 22
Dublin, Ireland
FOR IMMEDIATE RELEASE
Estrada Enterprises announced yesterday that its Chief Operating Officer (COO) Loretta Pope will be retiring after nearly twenty-five years with the company. Her last day in her position will be this Friday, January 25. Taking over her duties will be Luke Vella, who currently serves as the senior vice president of operations. In a couple of days he will travel from his office in Dublin to the company’s headquarters in Auckland to meet Loretta Pope and the CEO Pauline Wallen.
Although Vella is originally from Glasgow, the largest city in Scotland, he relocated to Dublin, Ireland, 15 years ago after leaving a position at Saginaw Industries. He is highly regarded among his colleagues, and while working in his current position, he has overseen the development of many of the most successful products at Estrada Enterprises.
=================================Luke Vella Schedule
THURSDAY, JANUARY 24TIME
EVENT
8:00 A.M - 12:00 P.M.
Orientation Session #1 with Loretta Pope
12:00 P.M. - 1:00 P.M.
LUNCH (nothing scheduled)
1:00 P.M.-5:00 P.M.
Orientation Session #2 with Loretta Pope
5:00 P.M.
DINNER with department heads
FRIDAY, JANUARY 25TIME
EVENT
8:00 A.M - 12:00 P.M.
Review of Operational Finances with CFO Scott Hale
12:00 P.M. - 1:00 P.M.
LUNCH (nothing scheduled)
1:00 P.M.-3:00 P.M.
Retirement party for Loretta Pope
3:00 P.M.-5:00 P.M.
Meeting with CEO Pauline Wallen
5:00 P.M.
DINNER with CEO and board of directors
=================================
To: Luke Vella ([email protected])
From: Eden Goodwin ([email protected])
Date: January 22
Subject: Meeting in Auckland
Hi Luke!
I was so surprised this morning when I read your company’s press release. Congratulations on your promotion! I’m sure you are quite excited about the new opportunity and there’s no doubt that you’ll do a great job.
It’s hard to believe that only fifteen years ago we were working together in Scotland, and now we’ve both ended up in New Zealand. It’s amazing how things change!
I wanted to invite you to get together while you are in Auckland this week. It’s been a long time since we were in the same place. I would love to congratulate you in person if you have some free time while you are here. The only times that I have to meet up with you this week are either Thursday afternoon for lunch or Friday evening for dinner.
I’m looking forward to catching up with you.
Edenrefer to the following form and e-mails.
PASSENGER INFORMATION
Name: Sheila Eberle
Nationality: American
Frequent Flyer Number: P20524F423
E-mail Address: [email protected]
FLIGHT INFORMATION
Booking Reference: CRQ56LH
Date of Travel: December 10
Flight Number: WA823
Flight Class: Economy
FEEDBACK
Comments, Complaints, or Questions
The quality of the food served on my flight was questionable. It had obviously not been properly stored, and I could tell that it wasn’t safe to eat. I spent the flight hungry because I didn’t want to get sick from spoiled food. I expressed my concern to one of the cabin crew members, who told me to fill out this form online.
=================================
To: Sheila Eberle (eberle@ymaiLorg)
From: Stephen Joyce ([email protected])
Date: December 15
Subject: Your recent flight
Dear Ms. Eberle,
I received the feedback form that you submitted online. I have also spoken with one of our employees, Neil Sprenger, whom you discussed your concerns with. I sincerely apologize for the service you received. We take great pride in the care that we give to our passengers, and we want all travelers to enjoy flying with us.
Therefore, to make up for your negative flight experience, Windsor Airlines would like to provide you with a complimentary business-class ticket to anywhere in the United States. I hope you will find this to be reasonable compensation for the trouble you had on our plane. You can redeem this free ticket anytime within the next twelve months by caling our customer service center and emoting the code F9T4.
I trust that your next flight with Windsor Airlines will be much more satisfying for yen.
Sincerely,
Stephen Joyce
Customer Relations, Windsor Airlines
=================================E-MAIL MESSAGE
To: Stephen Joyce
From: Sheila Eberle
Date: December 20
Subject: RE: Your recent flight
Dear Mr. Joyce:
Thank you for your e-mail. It was a pleasant surprise, as I wasn't expecting to receive a response so quickly. I appreciate your willingness to address the complaints I had regarding my recent flight on Windsor Airlines. Your offer sounds like a reasonable solution, and I will take advantage of it soon. In fact, I have a work conference coming up in Memphis next month. I will be sure to use the code you provided when I book this flight.
I see why your airline has a reputation for good customer service. However, I do hope you will also look into the food storage practices you use on your planes to ensure that a similar situation does not occur in the future.
Best,
Sheila Eberle