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Question 1-5:

refer to the following advertisement and form.

Appliance World’s new four-floor showroom has all the appliances you need to make your home comfortable. Our entire selection of high-quality merchandise is offered at the best prices anywhere. And with nearly endless choices for every size, color, and feature, you’re sure to find what you’re looking for. Our knowledgeable sales representatives can recommend the perfect device to meet your individual needs. They have extensive experience in helping families like yours. Best of all, customers get a risk-free, thirty-day trial, as we accept returns on items if you’re not completely satisfied after trying out the product at home.

Floor 1: microwaves, small kitchen appliances
Floor 2: washers, dryers, vacuums
Floor 3: fans, space heaters, air conditioners
Floor 4: refrigerators, ovens, ranges, dishwashers

Appliance World also offers remodeling services. We can send a specially trained technician to build countertops and cabinets to your exact specifications. With our team, you can be sure that the end result will fulfill all your expectations.

Come to Appliance World today! We look forward to serving you.

________________________
 

Appliance World
2304 Industrial Drive, Seattle, WA 98101
Order Date: October 3
Shipping Date: October 4
Estimated Arrival Date: October 6
Bill to:
Tim Handy 3512 Elm Ave.
Seattle, WA 98104
Description Units Unit Price Line Total
Anama side-by-side refrigerator 203-4 1 $649.99 $649.99
Whirler Elite II front-control dishwasher 1 $573.98 $573.98
  Subtotal $1223.97
Tax at 9.2% $112.61
Call us within 30 days to return or replace any item. Delivery charges may apply. Delivery $150.00
Total $1486.58
Paid $1486.58
Total Due $0.00
 
 
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Question 1:
According to the advertisement, what can Appliance World employees do?
A. Approve special discounts
B. Extend the manufacturer’s warranty
C. Give product demonstrations
D. Make specific recommendations
Feedback

Information is in "Our knowledgeable sales representatives can recommend the perfect device to meet your individual needs." 

Question 2:
What is true about Appliance World?
A. It has been in the same location for many years.
B. It specializes in kitchen appliances.
C. Its customers can use items on a trial basis.
Feedback

Information is in "customers get a risk-free, thirty-day trial, as we accept returns on items if you’re not completely satisfied after trying out the product at home."

D. Its main customers are homebuilders.
Question 3:
What is indicated about the company’s cabinets?
A. They use a variety of wood types.
B. They require a deposit.
C. They are not available at all branches.
D. They can be custom made.
Feedback

Information is in "We can send a specially trained technician to build countertops and cabinets to your exact specifications."

Question 4:
What floor did Mr. Handy visit to make his purchase?
A. Floor 1
B. Floor 2
C. Floor 3
D. Floor 4
Feedback

Look at the invoice, we can see that Mr. Handy bought Anama side-by-side refrigerator 203-4 and Whirler Elite II front-control dishwasher. Look at 4 floor in the first passage, we can see that only floor 4 sells refrigerators and dishwashers (Information: Floor 4: refrigerators, ovens, ranges, dishwashers) => D is correct 

Question 5:
What may Mr. Handy be responsible for if he returns an item?
A. Delivery fees
Feedback

Information is in "Call us within 30 days to return or replace any item. Delivery charges may apply." 

B. Sales tax
C. A cancellation charge
D. A restocking fee

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