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- Questions 196-200 refer to the following form and e-mails.
Four Seasons Apparel Outlet All returns must be sent back to Four Seasons Apparel Outlet within 7 days of delivery. They can be exchanged for a different item or returned for a refund. If you choose a refund, we will credit the card used for purchase. Individuals with official memberships can utilize our delivery tracking service and receive frequent shopper discounts. Return shipment(s) to: Four Seasons Apparel Outlet, 144 Fenton Rd., Denver, CO 80725 (303-555-4387) Check the option that best describes your problem: __ Product contained a defect or damage ✓ Wrong item was delivered __ Product did not match expectations Other _____________________________ Personal Information: Name: Sally Nelson Order Number: 2245 Phone: 432-555-6729 Address: 2154 Oak St., Denver, CO 80725 E-mail: [email protected] ✓ Exchange _______ Refund I ordered a medium-sized Snowy Christmas Sweater from your online store on April 22, but I mistakenly received a small-sized one. I would like to exchange it for the correct one. |
From: Debra Clarke <[email protected]> To: Sally Nelson <[email protected]> Date: April 30 Subject: Exchange --------------------- Dear Ms. Nelson, We have received your request to exchange the sweater you purchased. We sincerely apologize for this mistake. We shipped the correct item immediately as per your request. Your shipment can be tracked on our website using the following tracking number: 447H57). Because this was our mistake, we have returned $7 to your credit card in order to reimburse you for the return shipping costs. Please check your balance to confirm this. If you experience any future problems with this order, you may call me at 303-555-4387. I will help you solve any problem that may arise. Debra Clarke |
To: Sally Nelson <[email protected]> From: Debra Clarke <[email protected]> Date: May 4 Subject: Return Error --------------------- Dear Ms. Clarke, I was glad to receive your email regarding my return and am thankful that Four Seasons was thoughtful enough to refund my shipping cost. That being said, I checked my account and have received the promised refund. Additionally, the new sweater that was sent to me was the right size, but I had ordered the Snowy Christmas design. What I received was Winter Festival. They are both nice sweaters, but my husband really liked Snowy Christmas better. Could you please send the design that I originally ordered? I will send the Winter Festival sweater back after I receive the correct order and my shipping refund. Thank you! Sally Nelson |
Question 196. What problem with the original shipment does Ms. Nelson report?
*** NOTE:
- Đáp án màu đỏ là đáp án đúng
- Các từ in đậm màu xanh trong câu hỏi là các từ khóa cần chủ ý để khoang vùng thông tin trong bài
What problem with the original shipment does Ms. Nelson report? (A) It was damaged. (B) It does not fit. (C) It arrived late. (D) It has not reached its destination. | Cô Nelson báo cáo vấn đề gì với lô hàng ban đầu? (A) Nó đã bị hư hỏng. (B) Nó không vừa. (C) Nó đến muộn. (D) Nó đã không đến nơi. |
Thông tin ở “I ordered a medium-sized Snowy Christmas Sweater from your online store on April 22, but I mistakenly receive a small-sized one” (Tôi đã đặt một áo len giáng sinh tuyết cỡ vừa từ cửa hàng trên mạng của bạn vào ngày 22 tháng 4, nhưng tôi đã nhận được một cái cỡ nhỏ.) => chiếc áo không đúng kích cỡ có nghĩa là nó không vừa => đáp án B. | |
Question 197. In the e-mail from Debra Clarke, the phrase "as per" in paragraph 1 is closest in meaning to
*** NOTE:
- Đáp án màu đỏ là đáp án đúng
- Các từ in đậm màu xanh trong câu hỏi là các từ khóa cần chủ ý để khoang vùng thông tin trong bài
In the e-mail from Debra Clarke, the phrase "as per" in paragraph 1 is closest in meaning to (A) regardless of (B) except for (C) rather than (D) according to | Trong e-mail từ Debra Clarke, cụm từ "as per" trong đoạn 1, dòng 2, gần nghĩa nhất với (A) bất kể (B) ngoại trừ (C) hơn là (D) theo như |
Dịch câu: “We shipped the correct item immediately as per your request.” (Chúng tôi đã ngay lập tức giao món hàng đúng theo yêu cầu của bạn.) | |
Question 198. What is indicated about Ms. Nelson?
*** NOTE:
- Đáp án màu đỏ là đáp án đúng
- Các từ in đậm màu xanh trong câu hỏi là các từ khóa cần chủ ý để khoang vùng thông tin trong bài
What is indicated about Ms. Nelson? (A) She recently moved to Denver. (B) She ordered a gift for a friend. (C) She has a Four Seasons Apparel Outlet membership. (D) She waited too long to request a refund. | Điều gì được chỉ ra về cô Nelson? (A) Cô ấy gần đây đã chuyển đến Denver. (B) Cô ấy đã đặt một món quà cho một người bạn. (C) Cô ấy có thẻ thành viên của Four Seasons Apparel Outlet. (D) Cô ấy đã đợi quá lâu để yêu cầu hoàn lại tiền. |
Trong đoạn văn đầu có câu "Individuals with official memberships can utilize our delivery tracking service and receive frequent shopper discounts" (Các cá nhân với tư cách thành viên chính thức có thể tận dụng dịch vụ theo dõi giao hàng của chúng tôi nhận giảm giá cho người mua thường xuyên.) Trong e-mail đoạn văn thứ hai có câu "Your shipment can be tracked on our website using the following tracking number: 447H57J" (Đơn hàng của bạn có thể được theo dõi trên trang web của chúng tôi bằng số theo dõi sau: 447H57J.) => tức là Cô Nelson là một thành viên chính thức của Cửa hàng Outlet Quần áo Four Seasons => đáp án C. | |
Question 199. What problem with the replacement shipment does Ms. Nelson report?
*** NOTE:
- Đáp án màu đỏ là đáp án đúng
- Các từ in đậm màu xanh trong câu hỏi là các từ khóa cần chủ ý để khoang vùng thông tin trong bài
What problem with the replacement shipment does Ms. Nelson report? (A) The size was incorrect. (B) The design was incorrect. (C) The size and design were incorrect. (D) Too much money was refunded to her from her original purchase. | Cô Nelson báo cáo vấn đề gì với lô hàng thay thế? (A) Kích thước không chính xác. (B) Thiết kế không chính xác. (C) Kích thước và thiết kế không chính xác. (D) Quá nhiều tiền đã được hoàn lại cho cô ấy từ giao dịch mua ban đầu. |
Thông tin ở “the new sweater that was sent to me was the right size, but I had ordered the Snowy Christmas design. What I received was Winter Festival” ( chiếc áo len mới được gửi cho tôi có kích cỡ đúng, nhưng tôi đã đặt thiết kế Giáng sinh Tuyết. Cái tôi đã nhận được là Lễ hội Mùa đông.) => đáp án B. | |
Question 200. When will Ms. Nelson return her Winter Festival sweater?
*** NOTE:
- Đáp án màu đỏ là đáp án đúng
- Các từ in đậm màu xanh trong câu hỏi là các từ khóa cần chủ ý để khoang vùng thông tin trong bài
When will Ms. Nelson return her Winter Festival sweater? (A) When she receives her correct order and the shipping refund. (B) When she has time. (C) When her husband is happy with his sweater (D) When Four Seasons apologizes for her inconvenience. | Khi nào cô Nelson sẽ trả lại chiếc áo len lễ hội mùa đông của cô? (A) Khi cô ấy nhận được đúng đơn đặt hàng của mình và tiền vận chuyển được hoàn lại. (B) Khi cô ấy có thời gian. (C) Khi chồng cô ấy hài lòng với chiếc áo len của anh ấy (D) When Four Seasons xin lỗi vì sự bất tiện đã gây ra cho cô ấy. |
Thông tin ở “I will send the Winter Festival sweater back after I receive the correct order and my shipping refund" (Tôi sẽ gửi chiếc áo len Lễ hội Mùa đông lại sau khi tôi nhận được đơn hàng đúng và khoản tiền hoàn giao hàng của mình.) => đáp án A. | |
Bản dịch
Cửa hàng Quần áo Four Seasons Mọi món hàng trả phải được gửi lại đến Cửa hàng Quần áo Four Seasons trong vòng 7 ngày kể từ ngày giao hàng. Chúng tôi có thể đổi một món hàng khác hoặc hoàn lại tiền. Nếu bạn chọn hoàn lại tiền, chúng tôi sẽ gửi tiền vào thẻ tín dụng được dùng lúc mua. Các cá nhân với tư cách thành viên chính thức có thể tận dụng dịch vụ theo dõi giao hàng của chúng tôi và nhận giảm giá cho người mua thường xuyên. Trả (các) đơn hàng đến: Cửa hàng Quần áo Four Seasons, 144 Đường Fenton, Denver, CO 80725 (303-555-4387) Đánh dấu lựa chọn miêu tả đúng nhất vấn đề của bạn: ☐ Sản phẩm đã có lỗi hoặc hư tổn ☐ Sản phẩm đã không đạt mong đợi ☑ Món hàng sai đã được giao ☐ Khác______________________ Thông tin Cá nhân: Tên: Sally Nelson Số Đơn hàng: 2245 Điện thoại: 432-555-6729 Địa chỉ: 2154 Đường Oak, Denver, CO 80725 E-mail: [email protected] ☑ Trao đổi ☐ Hoàn tiền Tôi đã đặt một áo len giáng sinh tuyết cỡ vừa từ cửa hàng trên mạng của bạn vào ngày 22 tháng 4, nhưng tôi đã nhận được một cái cỡ nhỏ. Tôi muốn đổi chiếc áo đúng cỡ. |
Từ: Debra Clarke ([email protected]) Đến: Sally Nelson ([email protected]) Ngày: 30 tháng 4 Chủ đề: Đổi hàng Kính gửi cô Nelson, Chúng tôi đã tiếp nhận yêu cầu của bạn về việc đổi chiếc áo len bạn đã mua. Chúng tôi xin lỗi vì sai sót này. Chúng tôi đã ngay lập tức giao món hàng đúng theo yêu cầu của bạn. Đơn hàng của bạn có thể được theo dõi trên trang web của chúng tôi bằng số theo dõi sau: 447H57J. Vì đây đã là lỗi của chúng tôi, chúng tôi đã trả $7 vào thẻ tín dụng của bạn để bồi thường cho bạn các chi phí giao trả hàng. Xin hãy kiểm tra số dư để xác nhận việc này. Nếu bạn gặp bất kì vấn đề nào trong tương lai với đơn hàng này, bạn có thể gọi tôi tại số 303-555-4387. Tôi sẽ giúp bạn giải quyết bất kì vấn đề nào có thể xảy ra. Debra Clarke |
Đến: Sally Nelson ([email protected]) Từ: Debra Clarke ([email protected]) Ngày: 4 tháng 5 Chủ đề: Lỗi trả hàng Kính gửi cô Clarke, Tôi rất vui khi được nhận e-mail của bạn về việc trả hàng của tôi và rất cảm kích vì Four Seasons đã hoàn phí giao hàng cho tôi. Tôi đã kiểm tra tài khoản của mình và đã nhận khoản tiền hoàn theo cam kết. Thêm vào đó, chiếc áo len mới được gửi cho tôi có kích cỡ đúng, nhưng tôi đã đặt thiết kế Giáng sinh Tuyết. Cái tôi đã nhận được là Lễ hội Mùa đông. Cả hai đều là những chiếc áo len đẹp, nhưng chồng tôi thực sự thích chiếc Giáng sinh Tuyết hơn. Bạn có thể gửi lại thiết kế mà tôi đã đặt ban đầu không? Tôi sẽ gửi chiếc áo len Lễ hội Mùa đông lại sau khi tôi nhận được đơn hàng đúng và khoản tiền hoàn giao hàng của mình. Cảm ơn! Sally Nelson |
These questions are from this test. Would you like to take a practice test?
Part 7 New Economy - Test 2
Some questions from the same exam
- Questions 147-148 refer to the following advertisement.
This Amazing World Photography Competition
The monthly travel magazine This Amazing World is offering a discounted subscription rate for those who sign up during the month of November. This Amazing World has been in print for over 30 years and offers readers insider tips and expert know-how to help you plan the vacation of your dreams. The magazine includes vacation package advertisements, reviews from travelers, and insightful essays to introduce you to various cultures, cuisines, and travel destinations.
Submit your travel photos to our This Amazing World Photography Competition for a chance to win a fantastic vacation to Scotland! The winner of the top prize will receive round-trip tickets and a $2,000 travel voucher for a hotel stay for two people.
- Questions 149-151 refer to the following text message chain.
Liz Bradley 8:14 Sir, the arrangements have been made for your meeting with Mr. Johnson tomorrow afternoon. I've reserved a table for two at Sheraton Restaurant at 1:00 P.M.
Bernie Gibbs
8:17
Thank you. And have you compiled the reports that I'll need at the meeting?
Liz Bradley
8:18
Most of them, yes. I'm still waiting for Michael Steel's reports. He told me that he would have them ready for me sometime this morning.
Bernie Gibbs
8:20
Well, they should have been completed last night. Can you contact him and see what's going on?
(Michael Steel has been added to the conversation 8:26)
Liz Bradley
8:27
Michael, Mr. Gibbs wants to know where the reports are. Are you finished with them?
Michael Steel
8:28
I apologize for the delay. Our intern accidentally deleted some files. I had to scour the database to locate the backup material. It was a bit of a headache sorting through the files that I needed but I think I have everything organized and I'm printing them out now.
Liz Bradley
8:29
Can you bring them to me as soon as you're done?
Michael Steel
8:30
Of course. I'll be there in 10 minutes.
- Questions 152-153 refer to the following web page.
www.turnerandco.com
Turner & Co.
158 Baskin Road, Redwood Bay, UK
Phone: 243-555 1541
HOME
ABOUT US
PRODUCTS
REPLACEMENT
CONTACT US
Turner & Co. has produced beautiful, energy-efficient windows that meet the taste and expectations of our customers since Its founding in 1949. When you choose Turner & Co., you are buying more than just a window. You will be receiving the excellent services of our professionals who have been performing superb work for decades. We are passionate about helping you choose a quality window that exactly fits the specifications of your home. Additionally, we are fully committed to environmental protection and have recently been recognized for our sustainable business practices by the Environmental Protection Agency (EPA).
- Questions 154-155 refer to the following text message.
From: Sam Bell
To: Jane Brooks
Jane, please let me know Mr. Fraser's phone number. He has some data I need right now. I am a little behind schedule on the monthly financial report. and I need to dedicate all my time to it today.
- Questions 156-158 refer to the following article.
SEOUL (July 19) - Breamin's Group opened the doors to its first B&G clothing shop on the famed Abgujeong Rodeo street in South Korea to long lines of frantic shoppers. -[1] - The frenzy was over the limited edition line designed by Marichio Bucci in partnership with MG. Within just a couple of hours of opening the doors, most of the Bucci design items were sold out. Similar reports of chaos and empty shelves which once held items from the Bucci line were echoed in major cities around the world including New York, London, Tokyo, and Milan.
— [2] — Although B&G has released limited edition collaborations with other famous designers, this is the first time that B&G shops have reported a complete depletion of henw within hours of its release. The Bucci and B&G collaboration is the most successful to date and, already, talks are in progress over future collaborations for mom clothing fines. — [3] — Meanwhile in Seoul, shoppers who were unable to purchase from the Bucci line were disappointed but excited to have the popular retailer open in Korea. — [4] —
- Questions 159-161 refer to the following memo.
MEMO
To: All Staff
From: Elizabeth Paine
Date: January 24
Subject: Sick Leave
Attention employees,
We are going to make adjustments to our policies concerning sick leave here at Zimnet Corporation. We are considering reducing the number of paid vacation days and instead increasing the number of paid sick days available to employees. Before we make any changes, we would like to gather the opinions of employees on this matter. Please e-mail Tony Nugent at [email protected]. He will be collecting and analyzing your responses. Afterward, Management will produce a corresponding policy proposal by February 24. Once the proposal has been made, a meeting will be called to discuss its implementation among all of our employees. I hope this process can be helpful to all of our employees, and please be active in your participation.
Sincerely,
Elizabeth Paine
- Questions 162-165 refer to the following text message chain.
Penny Jones 3:27 I just got a call from Martin that his client Mr. Patrick would like to have his order two weeks earlier than originally planned. So, by next week Monday essentially. Do you think this is possible? I'd like your input. Karen Norman 3:28 There's no problem on our end. Most of the leather has already been cut. We've already sent many of the pieces to be sewn. The rest of the work should take a couple of hours. Neil Park 3:29 The handles are complete and about half the bags are near completion. I'll get them to Lauren soon. I think we should be able to finish sewing the bags by tomorrow evening. Penny Jones 3:30 I'm glad to hear that most of the handbags are almost finished. Lauren, how long will it take to get the hardware attached or sewn in? Lauren Nichols 3:31 We're currently working on the Jenk and Cenk twin's orders... Penny Jones 3:32 We have more than enough time to complete the twin's orders so I can authorize your workers to put aside that project for now. How long will Mr. Patrick's order take? Lauren Nichols 3:33 The zippers need to be sewn in but the studs will be glued, which makes the work easier. I think we need about a day. Kevin Harding 3:34 It'll take us only a couple of hours to have the order packaged safely to be shipped. Penny Jones 3:35 Thank you so much. I'll let our client know. - Questions 166-168 refer to the following notice.
Business Hours in Early March
Monday Tuesday Wednesday Thursday Friday Saturday Sunday 2:00 PM. - 9:00 PM 2:00 PM. - 8:00 PM 3:00 PM. - 9:00 PM 4:00 P.M - 9:00 PM 2:00 P.M. - 9:00 PM 2:00 PM - 10:00 PM 9:00 A.M. - 6:00 P.M. Due to the current construction on Shilling Street, we have been forced to revise our business hours for the first week in March (see the chart above.) During the morning hours, the construction makes it difficult for customers to reach our location by car. We will be extending our evening hours to accommodate this change. Additionally, due to the construction, our parking lot is also currently inaccessible. Therefore, during this period, customers are asked to utilize public parking spaces available on Patch Street. We apologize for this inconvenience and strive to be back to normal soon.
- Questions 169-171 refer to the following advertisement.
For Sale by Owner
Palmer Standard Cabin Yacht
Asking price: $45,000 or best offer
Basic Specifications:
This boat was built four years ago. It is 12 feet wide by 36 feet long. The hull is made of fiberglass, making it light yet strong. The boat includes 2 double bedrooms as well as a sleeper sofa, kitchen, and bathroom.
Features:
This boat is very stable and offers a spacious deck. It is perfect for large families and social gatherings. It includes an eight-speaker sound system with USB connectivity. It also has a lockable storage compartment where personal belongings can be kept.
Additional Information:
I have owned and operated this boat for three and a half years. The boat comes with a five-year warranty that still has one and a half years remaining. The warranty is transferable to the buyer upon purchase.
If you would like to see or test-ride the boat, contact Gary Thompson at 654-555-8715.
- Questions 172-175 refer to the following letter.
Travel & Recreation
123 Gilmore Street
Orange County, CA 48857
November 15
Mr. Peter Kang
3820 Rivervalley Heights
Seattle, WA 19387
Dear Mr. Kang,
We at Travel & Recreation thank you for your subscription to our magazine. As you have been a long time subscriber, I am excited to inform you about our new subscription plan for our VIP members. - (1) - As a member, you will continue to receive monthly editions of our magazine and access to our new online e-magazine services. You can simply download a digital version of the print magazine to any mobile device at no extra cost. - [2] - Furthermore, you can access background information about our authors. journalists, and guest writers, as well as detailed information about the locations and places that are covered in the magazine. In addition, you can access the recipes to the most popular restaurants around the world and, most exciting of all, we will hold an exclusive competition for our VIP members with a chance to win a trip for two to Hawaii - [3] - Our regular subscribers, as well as VIP members, will have a chance to win a dining experience at 5-star restaurant Bellisimo.
Again we thank you for your continued support and we hope you enjoy the many changes we have made to our services as we strive to entertain and educate our loyal subscribers. - [4] - Please fill out the application form that is attached to this letter. Please check which subscription plan you wish to join. If you send in a $100 fee, you will receive the regular subscription plan. If you send in a $200 fee, you will become a VIP member.
We appreciate your support and hope to hear from you soon.
Sincerely, Victoria Adams
- Questions 176-180 refer to the following invoice and e-mail.
Taylor Fabrics
Ordered by: Tammy Fleck Order taken by: Craig Dell Order date: August 11 Estimated delivery date: August 14-16 Delivery address: 628 Green Circle Drive, Austin, TX 78701 E-mail: [email protected] Mobile phone: (512) 555-9782 Quantity
Item
Description
Price
4 yards Fabric 10 Solid white $28.00
5 yards Fabric 38 Floral pattern $50.00
6 yards Fabric 41 Checkered pattern $48.00
2 yards Fabric 48 Leopard pattern $30.00
Tax $15.60
Shipping $12.00
Total $183.60
Payment method: Billed to credit card account ending in 4680
If you have questions about your order, please e-mail us at [email protected] All of our packages sent within the United States are guaranteed to arrive within 10 days of order confirmation. If they don't arrive on time, we promise to reimburse you for 30% of your total purchase.
To: [email protected]
From: Tammy Fleck <[email protected]>
Date: August 25
Subject: Delivery Delay
Dear Customer Service,
I received my order from Taylor Fabrics yesterday that I placed two weeks ago. Not only was the package delivered later than promised, but one of my orders was incorrectly shipped. The invoice correctly reflects my wish to receive 5 yards of the floral pattern fabric, but only 2 yards of it were delivered. Because of this error, I won't be able to complete the dress was making for my friend's birthday. I am very disappointed.
Once this issue has been resolved and the additional fabric has been sent, please send a text message to my mobile phone.
Thank you,
Tammy Fleck
- Questions 181-185 refer to the following advertisement and e-mail.
Next Month at the Belmont Historical Society
Documentary Film Night: "Exploring the Arctic"
May 5, Spruce Theater
Photo Exhibition: "America in the 20th Century"
Opening Night, May 9, Linda Cameron Art Gallery
Author Talk: Glen Campbell, "The Culture of Early America"
May 14, Chris Charlton Auditorium
Musical Performance:"American Folk Masters"
May 22, Spruce Theater
Children and seniors are allowed free entry to all events. Additionally, if you pay the registration fee and become a member of the Belmont Historical Society on our website, you can attend any event free of charge.
For questions about booking group visits, contact David Smith at [email protected]. For more details regarding upcoming events and venue locations, or to rent one of our venues, visit us at www.belmonthistoricalsociety.com.
To: David Smith <[email protected]>
From: Jared Tate <[email protected]>
Date: April 22
Subject: Group Visit
—------------------------
Dear Mr. Smith,
Hello, my name is Jared Tate and I am a professor in the History Department at Clark University in downtown Maryville.
I am teaching an introductory history course for freshmen this semester, and I thought it would be helpful to attend the event featuring Mr. Campbell. His talk is very pertinent to the subjects we are currently covering in class.
I was also wondering if it would be possible to arrange a question-and-answer session between Mr. Campbell and my group of about 50 students. Please tell him that we are looking forward to seeing him.
I appreciate your reading my e-mail and I hope to hear back from you soon.
Jared Tate
History Department, Clark University
- Questions 186-190 refer to the following schedule and e-mails.
Newton Library
April Program and Events Schedule
Date and Time
Event
Location
Additional Notes
April 2
7:00 P.M.
A Trip to the Past: Silent Film Series Decker Hall Join us for a viewing of several films showcasing early American film history. April 5
3:00 PM.
Youth Creative Writing Workshop Youth Wing, Room 304 Open to all students in high school who want to improve their writing skills. April 10
11:00 A.M.
Beginner English Education Center, Room 102 Join other adults who are learning to speak English. This class is free. April 16 5:00 P.M.
Never Too Late to Learn Media Lab, Room 202 Learning to use a computer is not just for young people. Join us as we explore the sea of information, using computers. (For senior citizens) April 29 10:00 AM
Story Play Youth Wing, Room 301 Play with toys and hear a story. (For ages 0-5) We would like to thank all of you who made financial donations that allowed for the purchase of new laptops and the construction of the Media Lab.
To: Richard White <[email protected]
From: Linda Carter <lcarter [email protected]>
Date: April 1
Subject: Beginner English Conversation Club
Hi Mr. White,
My name is Linda Carter and I am the instructor for the Beginner English Conversation Club to be held on April 10. I noticed that the library recently built the Media Lab with funds raised by library patrons. I was hoping to change classrooms in order to use my new educational resources by integrating computers into my English conversation class. Could you please reschedule my class to be provided in the same classroom as Never Too Late to Learn instead of the Education Center? I think my students will appreciate the practical English skills they can learn on computers. Also, could you please send an e-mail to all of the students who have signed up for the class? They will need to be informed about the room change.
Thank you in advance for your assistance,
Linda Carter
To: Richard White <[email protected]
From: Linda Carter <lcarter [email protected]>
Date: April 2
Subject: Room Change
Dear Ms. Carter,
I would be happy to move your Beginners English Conversation course to the classroom with the updated media lab; for your reference, this is room 3A. Unfortunately, I do not have the emails for all of the students who signed up for your course. Many students only provided their names. I could post a sign at the entrance to the library advertising your course and make a note of the room change, if that would be acceptable for you. Please let me know if you would like me to do this.
Thank you and all the best,
Richard White
Library Projects Coordinator
- Questions 191-195 refer to the following e-mail, article and sign-up sheet.
To: Tony Walker <[email protected]>
From: Suzie Mason <[email protected]>
Date: May 4
Subject: Summer Calendar
Attachment: budget.doc
--------------------------------
Dear Mr. Walker,
I am finalizing the calendar of summer events for our company. Because we went over budget last year on employee appreciation events, I think it would be wise to find more affordable recreational activities. Attached is a breakdown of projected expenses for summer events that I have planned.
July 6: Anchorage Flower Festival
July 22: Art in the Park at Lawrence Park
August 6: Bicycle Tours of the Anchorage Countryside
August 19: Horseback Riding at Sweet Meadow Ranch
I have scheduled fewer outdoor activities this year compared to last year. This year I would like to take advantage of a new outdoor recreational opportunity that I read about on the Anchorage Reporter website. You can read the article by clicking on this link: www.anchoragereporter.com/new_trails.
Please let me know your opinion,
Suzie Mason
Human Resources Manager
Anchorage Reporter
Bike Tours of the Anchorage Countryside to Start August 6
May 2 -The Anchorage Bike Club will be hosting an annual bike riding event this summer, beginning on August 6 and running through August 7. The event will start at 10:00 A.M. on both days at the Anchorage Community Center. If you are driving a vehicle to the starting point, it would be better to use the parking lot behind the community center.
Anchorage Bike Club President Jean Frost stated, "The rides will range from 5 to 20 miles and will take bikers through scenic areas in Anchorage. Overall, the bike tours will go ahead at a leisurely pace so that bikers of all skill levels can participate. However, local bikers with ample experience might lead a faster paced group."
Bikers in the tours will learn about riding techniques, bicycle maintenance, and proper nutrition half an hour before the event starts. All participants must have biking helmets on. They are also encouraged to bring their own water to prevent dehydration while biking.
BICYCLE TOUR SIGN-UP SHEET
If you intend to participate in the August 6 bicycle tour, please write down your name, department, and level of experience or fitness. If we have enough people sign up as advanced, we can coordinate two separate tours. If there are not enough for two tours, we would like to encourage all riders to stay together so that everyone can join in the team building exercises we have planned. Thank you for your participation and we look forward to seeing everyone at the event!
- Questions 196-200 refer to the following form and e-mails.
Four Seasons Apparel Outlet
All returns must be sent back to Four Seasons Apparel Outlet within 7 days of delivery. They can be exchanged for a different item or returned for a refund. If you choose a refund, we will credit the card used for purchase.
Individuals with official memberships can utilize our delivery tracking service and receive frequent shopper discounts.
Return shipment(s) to:
Four Seasons Apparel Outlet, 144 Fenton Rd., Denver, CO 80725 (303-555-4387)
Check the option that best describes your problem:
__ Product contained a defect or damage
✓ Wrong item was delivered
__ Product did not match expectations
Other _____________________________
Personal Information:
Name: Sally Nelson
Order Number: 2245
Phone: 432-555-6729
Address: 2154 Oak St., Denver, CO 80725
E-mail: [email protected]
✓ Exchange _______ Refund
I ordered a medium-sized Snowy Christmas Sweater from your online store on April 22, but I mistakenly received a small-sized one. I would like to exchange it for the correct one.
From: Debra Clarke <[email protected]>
To: Sally Nelson <[email protected]>
Date: April 30
Subject: Exchange
---------------------
Dear Ms. Nelson,
We have received your request to exchange the sweater you purchased. We sincerely apologize for this mistake. We shipped the correct item immediately as per your request. Your shipment can be tracked on our website using the following tracking number: 447H57).
Because this was our mistake, we have returned $7 to your credit card in order to reimburse you for the return shipping costs. Please check your balance to confirm this.
If you experience any future problems with this order, you may call me at 303-555-4387. I will help you solve any problem that may arise.
Debra Clarke
To: Sally Nelson <[email protected]>
From: Debra Clarke <[email protected]>
Date: May 4
Subject: Return Error
---------------------
Dear Ms. Clarke,
I was glad to receive your email regarding my return and am thankful that Four Seasons was thoughtful enough to refund my shipping cost.
That being said, I checked my account and have received the promised refund. Additionally, the new sweater that was sent to me was the right size, but I had ordered the Snowy Christmas design. What I received was Winter Festival. They are both nice sweaters, but my husband really liked Snowy Christmas better. Could you please send the design that I originally ordered? I will send the Winter Festival sweater back after I receive the correct order and my shipping refund.
Thank you!
Sally Nelson
