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  • Questions 196 - 200 refer to the following e-mails.
Question 1-5:
Questions 196 - 200 refer to the following e-mails.

Red Rock Leather Goods

Thank you for purchasing a leather product from Red Rock Leather Goods. We manufacture all of our products to meet the highest quality standards and pride ourselves on excellent customer service. All of our products are individually and meticulously made by skillful craftsmen. We offer a lifetime guarantee that covers all defects in craftsmanship except normal wear and tear. We will repair or replace any pieces due to our fault for as long as you own your Red Rock product.

If your Red Rock product is not under warranty, we offer repairs at the following rates:

 

Wallets

Handbags

Jackets

Missing button repair

$10

$15

$20

Zipper repair and replacement

$20

$30

$45

Seam repair and stitching

$40

50

$%)

The warranty is non-transferable and covers only the original purchaser. Additionally, the sales receipt is necessary to validate your warranty and receive service. This warranty does not apply to products purchased from second-hand stores or unauthorized dealers.

Red Rock Leather Goods

Repair Request Form

Name: Melisa Perkins

Date: February 28

Address: H58 Center Circle Drive, Chicago, IL 

Product: Coco TX Handbag


 

Description of repairs to be made:

I bought this item last year from a Red Rock Leather Goods store in Chicago, IL. However, after just six months, the zipper became jammed and no longer opened or closed. Because this is a manufacturing defect, I assume it will be covered by the warranty. I have been a regular customer of Red Kock Leather Goods for 12 years, and this is the first time Ĩ hove hod a problem.


 

I have read and agreed to all the terms concerning returns and repairs. I certify that this product was purchased at an official Red Rock Leather Goods store and that I am the original purchaser of this product.

Signature: Melisa Perkins Date: February 28


 

Note: It may take some time for your product to be returned to you. If you have any questions, please call US at 812-555-8541.

Dear Melisa Perkins, 


 

Thank you for submitting your request for repairs to your Red Rock Leather Goods Coco Handbag. We have received and inspected your item and documents and concluded that it falls within our warranty. It is scheduled to go in for repair this coming week. Once it has been returned to working order, we will mail it to the address you provided in your Repair Request Form. I would like to thank you on behalf of Red Rock Leather Goods for your 12 years of patronage and apologize for any inconvenience the failure of your Coco TX Handbag has caused you.


 

Sincerely,


 

Cheryl Timmins,


 

Customer Service Specialist


 

Red Rock Leather Goods
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Question 1:

Question 196. What is indicated about Red Rock Leather Goods’ products?
A. They are sold nationwide.
B. They are relatively expensive.
C. They are made by hand.
D. They come in a variety of colors.
Question 2:

Question 197. Why did Ms. Perkins fill out a form?
A. To receive a cash refund on a product
B. To report a defective item
C. To file a customer service complaint
D. To extend a warranty contract
Question 3:

Question 198. How much would Ms. Perkins be charged if her item was purchased at a second-hand store?
A. $15
B. $20
C. $30
D. $45
Question 4:

Question 199. In the letter to Melisa Perkins, the word “patronage” in line 7 is closest in meaning to
A. Marketing
B. Support
C. Competition
D. Investment
Question 5:

Question 200. What can you infer from the letter to Melisa Perkins approving her request for warranty coverage?
A. It was a manufacturing defect.
B. Red Rock Leather Goods is a quality brand.
C. Melisa Perkins included her receipt of sale from an authorized Red Rock Leather Goods store.
D. Melisa Perkins included $30 for zipper repair to her Coco TX Handbag.

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