Quickfix Technicians Ltd. Maintenance Contract
Purchase Order: KL 539784
Contract Date: September 12
Purchaser: Anderson & Cooper
Equipment: Prestige Laser
Starting Date of Services: September 12
Contract Term: 2 years _X 3 years _
Contractor: Quickfix Technicians Ltd.
Model: NM 6786
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Quickfix Technicians Ltd.
Congratulations!
You’ve got the most reliable maintenance service.
There are some guidelines for you:
We will perform regular inspections and maintenance duties for Anderson & Cooper Legal Associates on their Prestige Laser Printers, NM 6786.
The inspection and maintenance will be performed at the purchasers workplace and will be provided three times annually until the termination of the contract.
Trained technicians will clean the printers and perform a thorough diagnostics test to check the efficiency of the operating system. If a problem is detected, recommendation for repair will be submitted.
Defective parts will be replaced once the purchaser submits a signed copy of the technicians written recommendation.
Services provided will not cover damages caused by neglect or improper handling.
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William Blundel
Anderson & Cooper legal Associates
75 Freemason Dr.
Philadelphia, PA 07988
August 20
Sarah Ferguson
Quickfix Technicians Ltd.
23 Delaware Ave.
Philadelphia, PA 07934
Dear Ms. Ferguson,
Since our most recent inspection, we have had several difficulties using our Prestige Laser Printer.
I raised the issue with the technician when he was here last for the contractual inspection and maintenance on August 15. The technician informed me that the problems we were experiencing were the result of a faulty part and that he would complete a diagnostic report for us. Unfortunately, since then we have not heard anything more about this report.
Since’ our next inspection will not occur for another four months, we would like to have your technician return to our offices and complete the repairs as soon as possible. Please inform us as to the earliest date a technician can visit our location.
Sincerely,
William Blundel
Anderson & Cooper Legal Associates
