Part 3 New Economy - Test 6

Telges Hotel

Morning Sun Four-Cup Coffee Maker Instructions for Use

1. Remove the pot from the hotplate.

2. Open the cover of the pot and use the pot's indicator lines to fill it with the desired amount of water. Close the pot.

3. Pour the water from the pot into the water reservoir in the top of the coffee maker.

4. Return the pot to the hotplate.

5. Insert a paper filter into the filter basket in the top of the coffee maker.

6. Put the desired amount of ground coffee into the filter. We recommend 1 to

1.5 tablespoons of ground coffee per cup.

7. Close the top of the coffee maker securely.

8. Push the "On" button to begin brewing. Do not remove the pot from the hotplate until the power light shuts off.

The machine must be cleaned between uses, but we ask that you do not attempt to do it yourself. The cleaning staff will do it during their daily visit to your room.

From:Vicky Schmidt

To:Travis Peters

Subject:Coffee maker issue

Date:January 11

Hi Travis,

We've received some minor guest complaints about the Lywen "Morning Sun" coffee makers that we bought through Bruggins Limited. Gusts are saying that you can't actually put the filter into the filter basket without taking it out of the coffee maker first. But the instructions we've provided don't specify that, and the filter is a little hard to remove, so people aren't sure if it's the right thing to do or not.

I checked the instructions for the Jares Home coffee makers in our business suites and the Qualcedo in the breakfast room, and the results were mixed- the Qualcedo model mentions removing the basket and the Jares doesn't. But we've never had complaints about the Jares.

Could you look into the issue?

Thanks, 

Vicky

From:Travis Peters

To:Vicky Schmidt

Subject:Re: Coffee maker issue

Date:January 12

Hi Vicky,

I called the manufacturer, and they confirmed that the instructions should have specified that extra step. They were very apologetic and said they're planning to revise the product manual. So. I will replace the current instructions in our guest rooms with a corrected version.

You know, this happened because I just copied the instructions in the manual without actually trying them out. That had been fine for our other machines. But now I see that it is risky. I'm sorry, and I won't make that mistake again.

Best, 

Travis