Part 7 TOEIC YBM 3 Test 2

From: Lowell Dawson

To: Andrea Hicks

Subject: Properties

Date: September 9

Hi Andrea,

I’ve been thinking more about yesterday’s appointment, and I’d like to share a realization I had. Remember how I didn’t like the properties you showed me, even though they fit my budget and space requirements? Well, the problem was that they didn’t have enough natural light. I'm going to be spending long hours in the office I choose to open my law firm in, and sunshine would help keep me in a positive mood. So at our next appointment, please show me places with windows that let in a lot of sunlight.

Thanks,

Lowell

Foxhead Rock

Foxhead Rock is the large rock formation visible on the rise opposite this point. Named for its resemblance to the head of a fox, it is one of the most famous geological features in the park. The 27-foot structure is made of sandstone shaped over millions of years by natural processes like erosion. Though Foxhead Rock is visible from other points on the trail, this spot offers hikers the best photo opportunity. Please do not leave the trail and attempt to approach the rock, because the ground surrounding it is steep and rocky. Thank you.

Lundes National Park

Herman Ahderom [3:02 P.M.]

Ms. Ryan, the candidate you brought to us isn’t responding to my attempts to video chat with him.

Eleanor Ryan [3:03 P.M.]

Matthew Kasper? The applicant for the data-entry position? 

Herman Ahderom [3:03 P.M.]

That's right. 

Eleanor Ryan [3:04 P.M.]

I'm sorry about that. Let me check in with him.

Eleanor Ryan [3:05 P.M.]

I think there must be a misunderstanding. He says he's online.

Herman Ahderom [3:06 P.M.]

Let's confirm our information. I'm calling him using the program “Chatrich", and his user name is “matthew_kasper", right?

Eleanor Ryan [3:07 P.M.]

Actually, it's “matthew.kasper", according to my materials. Try that.

Herman Ahderom [3:09 P.M.]

OK, now the call is going through. Thank you. I’ll call you afterwards to let you know how the interview went. 

http://www.scheelerexpress.com/rail

Scheeler Express Rail Services

Rail can be an excellent way to move large amounts of freight. When compared with trucking, the other major over-the-land shipping method, rail can be slower and less convenient but offers increased safety and causes less harm to the environment. It is best suited to businesses that need to transport large amounts of freight over a long distance on a regular basis.

Scheeler Express’s transportation experts can advise you on whether railway transport is right for your company. If you decide it is, we can assist you with navigating the complex systems of different railway companies on your route. We maintain relationships with all major

operators, which enables us to stay up-to-date on their constantly changing technology.

Contact us today to get started.

From: Zaters Hardware

To: Wallace Glover

Subject: Announcement

Date: November 1

Dear Valued Customer,

Zaters Hardware is sorry to announce the discontinuation of our Zaters Points program. For the last eight years, Zaters Points have been a great way for our customers to earn discounts on our products. Unfortunately, the cost of running the program has grown to the point where it no longer makes sense to continue offering it. Starting today, no new applications for the program will be accepted. However, we will allow existing participants to continue accruing Zaters Points until November 30 and spending them until January 31. Please keep the latter deadline in mind as you determine how to use your remaining points. We will send out periodic reminder

e-mails about the situation as well.

As always, thank you for being a loyal Zaters Hardware customer.

Sincerely,

Darryl Harmon, CEO

Zaters Hardware

To: All employees 

From: Diane Erickson

Re: Flexible hours

It has recently come to my attention that there is some confusion among employees about Prask’s policy with regard to flexible working hours. — [1] —. I have rewritten the employee handbook as follows to clarify the issue:

“Prask requires all full-time employees to work in the office for 40 hours each week. — [2] —. However, employees approved to work flextime may fulfill this requirement by working any combination of hours between 7 A.M. and 8 P.M., Monday through Friday. Flextime is only available to employees whose job duties do not require them to be in the office at specific times. Employees must receive managerial approval in order to work flexible hours. The privilege of working flextime may be revoked at any time due to business needs or employee performance issues. — [3] —.”

If you believe that you are eligible to work flextime and would like to do so, you should begin by creating a proposed schedule, and then meet with your manager to discuss it. Please do not bring flextime requests directly to the HR department. However, general inquiries about the policy can be made to our department by contacting John Burrows (ext. 72, [email protected]). — [4] —.

Diane Erickson

Director of Human Resources

To: All employees 

From: Diane Erickson

Re: Flexible hours

It has recently come to my attention that there is some confusion among employees about Prask’s policy with regard to flexible working hours. — [1] —. I have rewritten the employee handbook as follows to clarify the issue:

“Prask requires all full-time employees to work in the office for 40 hours each week. — [2] —. However, employees approved to work flextime may fulfill this requirement by working any combination of hours between 7 A.M. and 8 P.M., Monday through Friday. Flextime is only available to employees whose job duties do not require them to be in the office at specific times. Employees must receive managerial approval in order to work flexible hours. The privilege of working flextime may be revoked at any time due to business needs or employee performance issues. — [3] —.”

If you believe that you are eligible to work flextime and would like to do so, you should begin by creating a proposed schedule, and then meet with your manager to discuss it. Please do not bring flextime requests directly to the HR department. However, general inquiries about the policy can be made to our department by contacting John Burrows (ext. 72, [email protected]). — [4] —.

Diane Erickson

Director of Human Resources

Lana Norton [11:54 A.M.]

Hi, everyone. I'm at a doctor’s appointment that’s running long, so I'm not going to be able to teach my 1 P.M. aerobics class today. Kyeong-Mo told me to text all of you to see if one of you could do it for me.

Henry Russell - [11:54 A.m.]

I would, but I'll be in the middle of a pilates class at that time. 

Kenya Hunt [11:55 A.m.]

I'm finished with my scheduled classes for the day. Could you give me some more details?

Lana Norton [11:55 A.m.]

It's a low-intensity, dance-centered class that runs from 1 to 1:50 in Studio 3. It doesn't require any equipment, and the students are usually older women.

Kenya Hunt [11:56 A.m.]

OK, that sounds doable. I’ll take it. What kind of music do you usually play?

Kyeong-Vo Jeon [11:57 A.m.]

Thank you, Kenya. I'll send out a text to let the regular attendees know that the class will go forward with a different instructor.

Lana Norton [11:58 A.m.]

I actually have a video of the class that I recorded a few weeks ago. It should give you an idea of the music to play and the kind of moves that we usually do. What's your e-mail address?

Kenya Hunt [11:58 a.m.]

It's [email protected]! That'll be really helpful.

Lana Norton [11:59 A.m.]

No, thank you for volunteering to substitute! Let me know if you have any more questions. | should be able to check my phone periodically during the rest of my appointment.

Claire Fields

390 Holt Drive

4C24+8G Bridgetown

18 March

Ruthie’s

2090 Philip Road

3CV4+9Q) Bridgetown

To Whom It May Concern:

My name is Claire Fields, and I am a frequent customer at your shop. I love your iced mochas, and I think your service is excellent. However, as a wheelchair user, there is an accessibility issue that I would like to bring to your attention. Your service counter is quite high. It seems like it is about 150 centimeters off the floor. I cannot see things that are set on it, I struggle to reach over it, and it even obstructs my view of your menu.

It would probably be quite expensive to replace your counter, so I am not asking you to do that. Instead, I am writing because I heard that you are opening new locations in other areas of Bridgetown. Please consider equipping them with more wheelchair-friendly facilities. Also, I suggest contacting the Barbados Disability Authority (BDA) for more tips on accessible design. Its Web site is www.bda.bb.

Thank you for taking the time to read my letter, and good luck! It is always exciting to see locally-owned businesses thrive.

Sincerely,

Claire Fields

Evarson Farmers’ Petition Introduced in State Parliament

SCAVELL (8 September)— Today, member of State Parliament Naomi Black submitted a petition created by farmers in the Evarson area protesting a government plan to reduce their water licences.

Water licences authorize their holders to use specific, large amounts of groundwater. —[1]—. The government’s reduction plan would slowly shrink the amount of water that licence-holders in the agricultural industry are entitled to by 10% over the next five years. It was developed by the Evarson Water and Agriculture Taskforce (EWAT) as a way to combat the regions increasing dryness.

“Everyone has to adjust,” said Alvin Brooks, EWAT’s chair. “The state government has already cut its own water use through actions like replacing grass in public parks with stone gravel. The licence plan will encourage farmers to use water more efficiently.”

However, the farmers complain that reductions will unfairly devalue their land and damage the local economy. —I[2]—. Courtney Grant, head of the Evarson Farmers Association (EFA) and one of the creators of the petition, said, “We already use water efficiently. All that the reductions will do is lower our output.” EWAT representatives and EFA members discussed the plan at a public meeting soon after its announcement last month, but were unable to find a mutually acceptable compromise. —[3]—. The association then wrote and circulated the ‘“Petition for Responsible Water Resources Management”. The petition proposes that the state government invest in finding or developing additional water sources instead. —[4]—. Now that it has been officially introduced into State Parliament, it will be referred to the appropriate parliamentary committee for review.

Event Preparation and Wrap-up Plan

Reserve venue (Rufus) 

Solicit auction donations (Kara, Luis)

Hire musical entertainment (Greg) 

Advertise event (Rufus) 

Collect auction items (Luis) 

Set up and attend event (All)

Complete accounting tasks (Kara) 

Evaluate results (All) 

Advertise results (Rufus)

From: Kara Griffin

To: Luis Rodriguez

Subject: Good news

Date: April 24

Hi Luis,

I have some good news from my meeting with Mr. Bobrova at Falcon Gallery this morning—he agreed to donate a Gabrielle Searcy painting! It's valued at nearly $500, 50 it could bring in a pretty high bid. It turns out that Mr. Bobrova loves Felix Forest, so he was very happy to help with our conservation efforts.

You should talk to him in advance about how to collect and transport the piece, though, because I suspect that that might be difficult. If you do need to use a packing or transportation service, make sure you keep the receipts and any other paperwork. We'll need them for accounting purposes after the event.

How are your efforts going? Have you heard back from the amusement park yet? Their admission tickets would be such an attractive item for families. Also, I noticed that Greg hasn’t met his first deadline. Do you know why? I thought that you might have heard something since your desk is next to his.

- Kara

INVOICE

Brendan Echevarria Services 

PO. Box 10392

Toronto ON M4N 3P6

647-555-0129

www.brendanechevarria.com

Invoice #: 62

Work period: January 1-January 31 

Date issued: February 1

Date due: March 2 

Client: Baldora Online

Attn: Amanda Aoki

780 Richmond St.

Toronto ON M6J 1B9

416-555-0105

Service: 300-word news article on Werra, Inc. expansion '

Rate: $0.30/word

Total: $90.00

Service: 450-word informative article on management skills:

Rate: $0.50/word

Total: $225.00

Service: 30-minute phone call with client

Rate: $5/15 minutes

Total: $10.00

Service: Revision of 450-word article 

Rate: $0.10/word

Total: $45.00

Total

$370.00

Payment can be made by check to the above physical address or by WeisPay to [email protected].

Thank you for your business!

E-mail

From: Brendan Echervarria <[email protected]>

To: Amanda Aoki <[email protected]>

Subject: Re: Questions

Date: February 5

Dear Amanda, 

I'm happy to address your question about my invoice for this month. First, you are correct that my rewriting rate increased this year. I'm sorry if it took you by surprise, but the new rate was stated in the rate sheet that I sent to your predecessor in December, and he agreed to it. I'll forward you the e-mail exchange separately so that you can confirm this. My guess is that he forgot to update my information in your company files. As for your request to recommend other potential contributors, I do know someone that you may be interested in. Her name is Melody Thorpe, and she’s a former colleague of mine from the Yorkville Herald who recently became a freelance science writer. She has a simple, engaging style that you can see in her old articles on the Herald’s Web site. If you decide you’d like to contact her, her e-mail address is [email protected]. 

Let me know if you have any further questions or concerns. Unless you tell me otherwise, I'll continue working on my current 250-word news article. 

Sincerely, 

Brendan

From: Ed Padgett

To: Rose Tate

Subject: Office decoration

Date: September 30

Attachment: Office_decoration_request

Welcome to Lunsford & Associates! My name is Ed Padgett, and I'm the office administrator for your floor. Since you’ll be very busy after you begin work, you might want to start shopping for your new office now. Our office decoration policies are as follows: :

- Employees who have private offices (hereafter, “officeholders”) should decorate them within one month in order to make a good impression on clients. 

- Upon hiring or promotion, new officeholders may spend up to $1000 on office decoration. 

- Purchases can be requested by submitting an electronic Office Decoration Request form to an office administrator. 

- Requests to spend any additional funds at this or a later time must be approved by the office holder's manager. 

- Decorations must be tasteful and professional. 

- Nearby officeholders should be notified of decorating activities in advance in case it may disturb their work. 

For reference, your office is roughly 10 feet long by 10 feet wide. Also, you may remember from your visit that it has grey marble floors and already contains a desk, a small sofa, and a bookcase—but of course you can replace any of those items if you'd like.

I've attached the necessary form to this e-mail. Please let me know if you have any questions about this information. 

Sincerely, 

Ed 

Estimated Total:

http://www.gwi-insulation.com/services/sprayfoaminsulation

Home | Services | Customer Testimonials | About Us

Spray Foam Insulation

Spray foam insulation is the highest-priced type of home insulation, but it also forms the strongest barrier against heat and cold. Our customers have told us that their home energy bills dropped 50% or more after its installation. The foam comes in two types: open cell and closed cell. Open cell foam is less expensive and better at filling hard-to-reach corners, while closed cell foam provides more protection against extreme temperatures. In Mattin County, both types must be applied by a licensed expert, though a city permit for the work is only required in Vorvett. The application process rarely takes more than a day. 

Call 555-0173 or e-mail [email protected] o find out more about GWI's spray foam insulation services. 

GWI Insulation

Warranty

Work Information

GWI Insulation installed open-cell insulation foam in the attic of the house located at 450 Brewer Street, Yorvett, at the request of its owner, Albert Mackie. 

Coverage 

GWI Insulation will provide labor and goods at no charge to repair any problems with the insulation that arise from defective products or work performed incorrectly at the time of installation. 

This warranty is valid throughout the life of the structure and can be transferred along with the ownership of the structure. 

Exclusions

GWI Insulation will not be held responsible for problems with insulation in the following cases: 

1. It or the surrounding area has been altered or replaced by the homeowner or another company. 

2. It has been damaged by extreme wind, rain, or other natural occurrences. 

3. The surface to which it has been attached is damaged by the collapse or shifting of the  structure's foundation or walls. 

4. The surface to which it has been attached is suffering from mildew, mold, or natural aging.

Lillian Thiel

Lillian Thiel

President, GWI Insulation 

E-Mail

To: Albert Mackie 

From: Derek Sullivan

Subject: ReL Warranty claim

Date : Date: February 24

Attachment: Warranty_Mackie

Dear Mr. Mackie,

We at GWI Insulation were sorry to learn that you will need to replace some of the beams and boards in your attic because of mold issues. Unfortunately, this situation is one of those explicitly excluded from your warranty, so we would need to charge you for any work that we do on your attic insulation. I have attached a scan of our copy of the warranty for your reference.

Please let us know if you would like to hire us to repair or replace your installation. While the work would not be free, we could still offer you a good price.

Sincerely,

Derek Sullivan

GWI Insulation