Transcript:
W: Hello. This is Will’s Hi-Fi, Margaret speaking. How can I help you today?
M: Q1 Hi, I bought a laptop package from you today. Q2 It was supposed to have a free gift but it wasn’t in the bag.
W: Oh, is this Graham? I served you today. I’m sorry that we left out the free gift.
M: Yes, this is Graham. Do I need to come and pick up the gift?
W: No. Q3 We can send it to you by post. I will have the delivery driver drop it off tomorrow. Can you give me your address?
M: Oh, that’s great! My address is 1900 Forest street, West Hampton.
These questions are from this test. Would you like to take a practice test?