One of the first steps in implementing a total-quality management system is conducting a review of all of a*^*business's activities to ensure that the activities that don't add value are eliminated and those that are value-*^*.
Question 1:
One of the first steps in implementing a total-quality management system is conducting a review of all of a*^*business's activities to ensure that the activities that don't add value are eliminated and those that are value-*^*....... are improved.
A.subtracted
B.added
C.based
D.determined
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