22nd May 2020 Current Affairs Quiz | Englishfreetest.com

refer to the following letter.

Claire Miller
2175 Woodhill Avenue
Laurel, MD 20707

Dear Ms. Miller,

On behalf of Hometime Outlet, I'm very sorry to hear that you experienced difficulties with your recently purchased microwave, model 4-600, from Owada Electronics. According to your complaint, the interior plate spins while in use but the food actually does not heat up. Unfortunately, there have been a number of complaints about this particular device as well as others made by the same manufacturer. As we take customer satisfaction very seriously, we no longer carry products made by Owada Electronics.
We would like to send you a substitute device that is of comparable size and slightly higher value - Turbo Chrome Microwave from Franco, Inc. The item will be shipped to you free of charge. We hope that you find this arrangement suitable and that you continue to shop at Hometime Outlet for all your household needs.

Warmest regards,
Erica Dolan
Customer Service Agent
Hometime Outlet