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Question 184 What does Mr. Swords want Ms. Draper to
do?
Question 185 What is enclosed with the letter?
To: Customer Service <[email protected]> From: Maggie Flowers <[email protected]> Date: May 29 Subject: Compensation Attachment: Rental receipt Dear Customer Service, On May 25,1 was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the airport, I was promised a flight voucher as compensation for the inconvenience. 1 never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it. I hope you can help me resolve this matter. Sincerely, Maggie Flowers |
To: Maggie Flowers <[email protected]> Dear Ms. Flowers, Yours Truly, |
Question 186. Why did Ms. Flowers write the e-mail?
Question 187. What does Mr. Russell ask Ms. Flowers to provide?
Question 188. In the second e-mail, the word "convey" in paragraph 2, line 2, is closest in meaning to