Practice Quiz 34 | B2 – Upper-Intermediate

ASTRO TELECO
Customer name: Mr. Steve Harper
Customer account number: 3728199
Invoice number: 011 -555-8725
August 5 (Bill period July 1- July 31)
Page 3 of 3

The balance of $417.93 must be paid in full by August 30. Failure to pay on time will result in a $30 late fee, and a payment of $447.93 will be required. Check should be made payable to Astro Telecom, PO BOX 2876, Milwaukee, Wl 53214. Please add your Astro Telecom account number to the memo line of the check. Bank transfers shouId be sent to account number 910- 346748-27899 at Midwestern Bank. Alternatively, certain Astro Telecom Service Centers are equipped to receive bill payments. Please see our Web site at www.astrotelecom.com for a list of participating locations.
---------------------------------------------------------------------------------------------------------------------

To: Steve Harper ([email protected])
From: Annabeth Williams ([email protected])
Subject: Recent Inquiry
Date: August 12

Dear Mr. Harper,

I am writing to you in response to your recent e-mail. I was very sorry to hear that you were unaware of the data roaming charges you were accumulating during your recent trip to Taiwan. As you mentioned in your e-mail, many older customers are not familiar with the complicated menus on some of the newer phone models, and we here at Astro Telecom do understand this issue.

It is normally the policy of our company to show no leniency for accidental data roaming charges, but in certain cases we can make an exception. Based on your data history, it is clear that this was a genuine accident, so we will waive the fee this time only. However, I advise you to become more familiar with your cell phone settings in order to avoid any similar mishaps in the future. Finally, I see that you did actually pay the full balance before bringing this issue to our attention. Accordingly, the roaming charges will be credited back to your mobile account on August 15. This will be deducted from your next bill on September 5.

If you have any further questions, please do not hesitate to get in touch.

Sincerely,

Annabeth Williams
Customer Service Manager
Astro Telecom