refer to the following online chat discussion.
Tom Estrada [18:42]
Good afternoon from Apex Cable TV. How may I help you today?
Alyssa Munro [18:43]
Hi. I need help accessing movies using Movies On Demand.
Tom Estrada [18:44]
OK. Please give me a moment to open your account details on my computer.
Tom Estrada [18:45]
Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service.
Alyssa Munro [18:45]
Oh, really? I thought it was part of my subscription.
Tom Estrada [18:46]
Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels.
Alyssa Munro [18:47]
Will I need to change my plan if I want Movies On Demand?
Tom Estrada [18:47]
You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now?
Alyssa Munro [18:48]
Do you need my credit card number? I don't have it with me now.
Tom Estrada [18:49]
That's all right. We can add the charges to your bill, beginning next month.
Alyssa Munro [18:50]
OK. Let's go ahead and do that then.
