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Question 150. At 9:54, what does Mr. Lopez mean when he writes, 'That'll do"?
CUSTOMER ADVISORY Herstel is changing the hours of operation at its after-sales service centers to better suit the needs of clients. Starting October 1, walk-in repair centers will be open from 7 a.m. to 8 p.m., Monday to Friday, and from 8 a.m. to 6 p.m. on Saturdays. The centers will remain closed on all Sundays and public holidays, although general inquiries may be made at our stores. To ensure prompt service, customers are encouraged to schedule an appointment prior to bringing their appliances in for repair. For repairs of major appliances such as washing machines and dryers, home visits may now be arranged 24 hours a day, seven days a week at select locations. Please note that visits scheduled after our regular closing time of 8 p.m. will incur additional charges. Please call 555-3030 for a list of locations. To view prices and other terms and conditions, go to www.herstel.com/service. |
Question 151. What type of business most likely is Flerstel?
Question 152. Why might customers have to pay an additional fee?
MEMO Beginning next week, the city government of Wharton will be launching an environmental program, and our company has decided to participate. The program was developed by the Green World Environmental Group. As a participant, our company agrees to lower consumption of natural resources in order to lessen the impact we have on nature. A notice containing further details on the agreement has been posted on the staff bulletin board. To fulfill our agreement obligations, the company will be making a few changes and implementing some new policies. First, we would like to lower our usage of paper. Staff will have to bring their own coffee mugs to the workplace, as paper cups will no longer be provided. Also, we ask that, when possible, you use both sides of a sheet of paper to print document drafts. And to save on electricity consumption, all staff will be required to make certain their computers and equipment have been switched off before leaving in the evening. These steps will not only reduce our environmental impact but help save money. Thank you. Your full cooperation is appreciated. |
Question 153. For whom is this memo most likely intended?