Practice Quiz 20 | A1 – Beginner

refer to the following letter and e-mail.

January 14

Mr. Les Farnan, Operations Director
PT Medical Supplies
4400 Ridgeway Road
Cincinnati, OH 45201

Dear Mr. Farnan,

I'm writing in regard to your consultation with our representatives last week. As you may remember, our company, AGP Group, is a government-sponsored organization that specializes in examining public sector workplaces to determine the areas in which energy efficiency and staff productivity can be improved. This is to help organizations such as yours cut energy costs, increase work output, and ultimately save money. It is estimated that after taking the steps recommended in an analysis from our experts, companies are able to reduce their energy expenditure by an average of 27%.

During the in-person appointment, in which you expressed an interest in receiving an analysis, you informed our representatives that the last week of January would be the optimal time for our staff to visit. After checking our schedule, I can confirm that these slots are not currently booked. We estimate that we will need to visit your property for three days in order to complete our analysis, so we plan to visit from January 28 to January 30. Please ensure that all members of your staff are at work on those days in order to undergo mandatory procedural training.

Regards,
Toby Daulis
Chief of Operations AGP Group

_____________________

To: Toby Dawks ([email protected])
From: Les Farnan ([email protected])
Date: January 18
Subject: Energy analysis

Dear Mr. Dawks,

Thank you for your letter about conducting an energy analysis of our offices and manufacturing facility. I am sure that your services will be useful in helping us run our operations in a more energy-efficient way. After a discussion with my personnel director, we have agreed that the proposed dates suit us well. Sometime next week, I will send you copies of our electricity and heating bills for the past 3 months, as previously discussed.

However, a slight problem exists in that several members of our staff are booked to leave early in the morning on the final day of your visit to attend a lecture series in Indianapolis, and will thus be unavailable to receive the mandatory training that day. Would it be possible to ensure that the staff training occurs on the first two days of your visit?

Thanks,

Les Farnan
Operations Director
PT Medical Supplies