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  • INVOICE Item Quantity Volume discount Foot Stools 36 3% Chairs 12 0% Small End Tables 117 5% Large End Tables 24 5%
Question 1-3:
INVOICE
Item Quantity Volume discount
Foot Stools 36 3%
Chairs 12 0%
Small End Tables 117 5%
Large End Tables 24 5%
Transcript:
Hello Ms. Johnson, I am calling about the invoice that you sent me last week. I just have a few questions I need to ask you about the quantities and pricing of some of the supplies that I ordered. I thought that you told me that if I ordered more than two dozen of any item that I would receive a discount of 5%. Is this correct? Additionally, I want to just confirm the numbers with you. I ordered 36 foot stools, 12 chairs, 117 small end tables and NO large end tables. I believe there was some confusion. Can you change the invoice to reflect my requested items?
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Question 1:
Look at the graphic. Which volume discounts are incorrect?
A. Foot stools 3%
B. Chairs 0%
C. Small end tables 5%
D. Large end tables 5%
Question 2:
What is the listener asked to do with the invoice?
A. Change the Large end table orders to two dozen
B. Make the invoice match the order
C. Send the invoice to the factory for completion
D. Send the invoice to accounting
Question 3:
What does the speaker anticipate will happen next?
A. She will receive her order.
B. She will receive a new invoice.
C. She will have to place the order a third time.
D. She will need to use a different supplier

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