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- In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “I demand a full refund for my hotel expenses because of the inconvenience I experienced.
“I demand a full refund for my hotel expenses because of the inconvenience I experienced.”
D is correct because it can connect with the sentence "Furthermore, I expect immediate action to be taken in regard to my complaint."
These questions are from this test. Would you like to take a practice test?
Test 14 - full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
refer to the following conversation.
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refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
refer to the following conversation with three speakers.
- refer to the following conversation.
- refer to the following conversation.
refer to the following conversation.
- refer to the following conversation.
refer to the following conversation and schedule.
refer to the following conversation and schedule.
- refer to the following radio advertisement.
- refer to the following recorded message.
- refer to the following announcement.
- refer to the following telephone message.
- refer to the following excerpt from a meeting.
- refer to the following radio news.
- refer to the following talk.
- refer to the following talk.
- refer to the following announcement and schedule.
Destination Time Rose Gardens 1:00 P.M. Museum of Modern Art 2:00 P.M. City Hall 3:30 P.M. Farmers’ Market 5:00 P.M. - refer to the following announcement and list.
Employee Extension Melissa Bailey 23 Lin Fang 28 Brandon Garrett 31 Samar Bava 36 - Because his secretary had a doctor’s appointment that day, Chad had to finish the report by ___.
- If he had studied harder in university, he ___easily won admission to medical school.
- The Parents Association ___ that children not be allowed to watch evening television without supervision.
- Many politicians ___realize the connection between industrialization and loss of farm land.
- There is a large variety of restaurants___located on King’s street.
- The Gravy Company will be ___ its new variety of flavored potato chips in the winter catalog.
- The essence of the data coming from this collaboration will be shared ___ between both parties before the results of it become open to the public.
The manager will be able to answer all questions through the e-mail for the _____ of the week.
- ___ the three charity programs share much in common, unmistakable differences exist in their funding method.
- The initiative ___ by the World Wildlife Federation to reduce unnecessary fees at the airport will be very well received.
- After our company started exporting the DS455 internationally, our revenue has ___ doubled.
- Knowing how to use the roller properly and how to spread the paint ___ on the wall need a practice.
- DS Investment has been gaining market share and is now Embassy Printing’s ___ competitor.
- The price of our multi-steel cable has been ___ by 40%, from $3.55 to $2.30 per meter.
- Tonight’s dinner special comes with a baked potato, salad and drink of your choices — all for ___ $26.40.
- The president put the ___ about changes in company holidays in the department newsletter.
- Along with the beautiful forests and delicious food, Safari Island also offers ___ outdoor activities for travelers.
- We at Electro Land apologize ___ the delay in delivery of your new computer.
- Many people in this neighborhood are dependent on their own car for transportation to get to ___ or school.
- Ms. Ross said she needed to take care of all her personal ___ before returning to school tomorrow morning.
- Mr. Horris ___ missed the basket in the company basketball game.
- The fishing export show held yearly will be ___ by the Human Resources Division.
- WOLF Technology has decided that it is not in___ best interest to merge with FOX Appliances.
- The PS3 company has ___ not released the annual revenues for the last year.
- ___ of the people who has followed our company over the past years thought that this product would be so popular.
- Brian Smith, the president of Smith Gaming, will inform you ___ the exact date of the new product being released in a week.
- All articles provided in the magazine must be checked carefully ___ publication.
- ___ pay increases cannot be expected unless next year’s budget shows that there is a surplus of funds.
- The parking area behind the Cluster Building will remain closed until the south and west side of the parking lots are all ___.
- Upgrading the computer software at Eagle River Training Center may ___ to a better learning experience for the students.
YALETOWN DENTAL CLINIC
Welcome to our updated Web site! The Yaletown Dental Clinic is delighted to introduce our new online booking system. To schedule an ---131---, simply hover your mouse over the calendar below and select your preferred date and time.
We’ve implemented this system to allow more benefits for our valued clients. The system is fast and ---132--- to use, and it’s available 24 hours a day.
For new customers, we are offering a “first-timers” discounted rate on teeth whitening for the month of September. ---133---. Click here to be redirected to that page, where you can read a ---134--- of customer reviews.
APRIL 3—The Sherwood Tourism Commission is hosting its 2nd Annual Nature Photography Competition, which is open to residents of all ages. ---135---. These submissions should be sent by e-mail to [email protected]. The photograph must be your ---136--- work and cannot infringe on the copyrights of others.
The winners in several categories will receive cash prizes, and their images may be used in promotional materials. The theme of the ---137--- this year is “Water,” and planners hope that participants can find inspiration from the natural beauty of Sherwood’s wetlands and riverside.
Individuals may submit up to three photos for consideration. The entries ---138--- by a panel that includes the owner of the Garmont Gallery and several prominent artists. For more information, visit www.citysherwood.gov/nature.
To: Jodi Martin ([email protected]), Ruth Mayer ([email protected]), Lance Peterson ([email protected])
From: James Matthews ([email protected])
Date: November 3
Subject: Meeting on Friday
Dear All,
I would like to remind you about sales ---139--- meeting with the head of our department, Mr. Jimmy Bell, on Friday at 9:00 A.M.
During the meeting, Mr. Bell will familiarize you with the daily operations of the sales department. ---140---. Mr. Bell will start the meeting on time, so please be in his office no later ---141--- 9:00 A.M.
Please call me at 555-8977 if you plan ---142--- early, so I can inform security.
Also, feel free to contact me with any questions or concerns regarding the meeting. Thank you.
Yours truly,
James Matthews
Assistant to the Sales Department Head
Prime Properties
Westward Manufacturing
297 Stone Lane
West Grove, PA 19390
To Whom It May Concern,
I am writing to recommend my former colleague Andrew Cho for the position of inventory manager. Mr. Cho joined the warehouse division at Amera Limited five years ago. It has been very ---143--- to have him on our team.
He is very personable and friendly as a coworker. Additionally, he was a dedicated worker committed to bringing our team’s goals to fruition. ---144---. During his employment at Amera Limited, Mr. Cho developed a unique system for monitoring inventory, which improved shipping times by nearly 30%. He ---145--- traveled to our other major distribution sites across the country to oversee their implementation of the system.
I highly recommend Mr. Cho for the position at your company. You would benefit greatly from his exceptional ---146---. I would be more than happy to answer any further questions you may have. I can be reached by phone at (708) 555-2940, extension 47.
Warmest regards,
Walter Schmidt
Shipping and Receiving Manager
Amera Limited- refer to the following information.
E-Telecom
Customer security and data protection is of paramount importance to us here at E-Telecom. Consequently, we urge you to take advantage of our quick and easy method of adding a password to your voicemail account to prevent unauthorized access. Simply download the E-Telecom application from our Web site and select Voicemail Settings, followed by Add Password. If you cannot remember your password, please follow the directions at www.etelecoml net/passwordhelp and we will e-mail you a reminder. - refer to the following text message chain.
Walter Dowdy
09:58
Jane, do you have time this afternoon to meet with me?
Walter Dowdy
09:59
I want to discuss some details about the upcoming warehouse expansion.
Jane Frazier
10:00
Can you be a little more specific?
Walter Dowdy
10:03
We need to discuss where you'd like your inventory moved while the work is being done.
Walter Dowdy
10:04
I also wanted to update you on the finalized construction schedule, and the hours my crew will be there.
Jane Frazier
10:05
I've got a fairly busy schedule today, but don't worry. I'll make room for it. It is important.
Jane Frazier
10:06
I have a meeting at 2:15 P.M. that I think I can cancel. Does that time work for you?
Walter Dowdy
10:09
Yes, that's perfect. I'll come to your office. - refer to the following e-mail.
E-MAIL MESSAGE
To:Cara Turnbull ([email protected])
From:Martin Thorpe ([email protected])
Date:July 5
Subject:Culture & Arts Festival
Dear Ms. Turnbull,
I am writing to inform you that The Picciotto Five has been selected to take part in our upcoming Culture & Arts Festival on August 2. As I mentioned to you following your performance in Coopertown, the festival aims to showcase the best musicians, actors, and dancers in the state. I will be visiting your hometown of Edgemont next week, and I would like to meet in person with you and your members there to find out what routine you plan to perform at our event. I particularly enjoyed the energetic choreography and soundtrack you used while dancing in Coopertown. If your performance in Yaleton next month is a success, I may ask you to take part in a similar festival in Ludlow the following month. Please let me know when you are available to meet next week.
Regards,
Martin Thorpe refer to the following form.
Backpacker’s magazine
Renew your subscription to Backpacker’s magazine on or before January 5 to receive 20% off a gift subscription!
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Subscriber’s information
Name: Aldrin Brown
Address: 4257 Drummond Street,Madison, NJ07940
Contact number: (973) 555-1098
E-mail: [email protected]
Subscription options:
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Autumn at Holmes Gallery!
We are pleased to announce that the annual sculpture competition returns this year, featuring entries from both local and international artists. Running as an exhibition from September 19 to November 1, Tuesday through Sunday, the event is open to the public and everyone is invited to come and view this year’s pieces. The winner will be announced on the final day of the exhibition at 7 P.M. with the gallery’s owner, Regina Entwhistle, presenting the $10,000 prize to the winner at a special reception.
The entries will be on display in the main hall for the duration of the competition, after which the gallery will close for about two weeks, marking the end of the third session. It will reopen on November 18 for the final session of the year, with a rare chance to see the most complete set of watercolor paintings from renowned artist Rennie Deveaux. - refer to the following Web site.
http://www.kringleentertainment.com
Kringle Entertainment Store
Bringing you the newest sounds from your favorite singers, the widest range of films on DVD, and the best-selling novels in town!
Customer: Ms. Irene Morrow
You have 4 items in your cart:
Item: Burning Bridges (Recording Artist: Giles Bonn, Roundford Records)
Quantity: 1
Item: Darkness Within (Director: Glenn Brigham, Primm Pictures)
Quantity: 1
Item: Victoria’s Wish (Author: Gillian Forbes, Tree Publishing)
Quantity: 1
Item: Autumn Leaves (Recording Artist: Sue Phillips, Maple Music Ltd.)
Quantity: 1
ALSO RECOMMENDED: Customers who enjoy the work of Giles Bonn and Sue Phillips have also purchased Breaking the Rules by Paul Porter. If you would like to add this item to your cart, please click here.
When you are ready, please proceed to CHECKOUT. - refer to the following e-mail.
To: Margaret Badger ([email protected])
From:SQA Travel ([email protected])
Date:April 15
Subject: Claim your reward
Dear Ms. Badger,
We at SQA Travel are always looking for opportunities to reward our most loyal customers. Providing high levels of customer service is one of the core values of our brand, and seeing the same customers return to us to book future trips is one of the ways that we can be sure that we're maintaining our high standards.
We have noticed from studying your account that you have already booked three trips through us this year——the Caribbean in both January and February, and to Argentina in March. I hope you had a great time. As a thank you for your loyalty, you are now eligible for a free upgrade to a first-class seat on the next flight that you book with us. However, please note that this offer is available only on international flights and cannot be claimed on any flights traveling within the country.
To take advantage of this offer, simply quote the reward code MXT3202 when booking your next flight over the phone. Once again, we would like to thank you for choosing SQA Travel as your travel operator.
Sincerely,
Billy Riggins
Customer Service Manager
SQA Travel refer to the following article.
California Traveler Magazine
Featured Destination of the Week: Sea Lion Caves, Florence, Oregon
By Shirley BertramCalifornia natives know all about their own state’s golden shoreline and picturesque national parks, but one often overlooked point of interest, found just a few miles across the state border, is the Sea Lion Caves in Oregon. Here, visitors can view these magnificent creatures from the safety of underground viewing windows. According to one tourist’s account, “The Sea Lion Caves provide an opportunity to truly see how these animals act in their natural habitat. I found it mesmerizing.” The caves, which have been receiving visitors for more than five decades, are entered via use of an elevator underground.
-[1]- Located near the coastal town of Florence, the caves are easily accessible from the main highway and feature many signs offering wildlife information, making this an ideal destination for the whole family during the school holidays. -[2]- Visitors should book tickets in advance to avoid disappointment, as the caves can become quite crowded during peak tourist seasons. Jackets are advisable because the temperature drops considerably underground. I would also suggest arriving in the morning, as the sea lions are often at their most active during this time.
-[3]- After watching the sea lions feasting on fish, visitors are bound to feel hungry themselves. The nearby Caves Restaurant provides budget-friendly options, with plenty of seafood and vegetarian choices. It also boasts an extensive dessert menu. -[4]- This is particularly true for those with young children.
California Traveler rating: 9/10.- refer to the following online chat discussion.
Lucia Rohn
9:42 A.M.
I’m sure you’re aware that the Health Inspection Agency has introduced new food storage procedures. They go into effect next month.
Bill Oswalt
9:43 A.M.
Right. And it’s not just for restaurants like ours. The policy applies to other businesses as well.
Brian Dimarco
9:45 A.M.
Yes, it applies to any business that cooks or serves food. So, hotels, catering companies, cafés, and bars are affected too.
Bill Oswalt
9:46 A.M.
Okay, so what exactly is different? I know that inspections will now occur twice a year instead of just annually. But, what specifically will health agents check?
Lucia Rohn
9:48 A.M.
For one thing, in the past, chemicals needed to be stored separately from food, but now they have to be kept in a locked room.
Brian Dimarco
9:50 A.M.
Storage rules in general are much stricter. Products have always been dated upon delivery, but now we must ensure that we store new items behind the old ones. And, raw meat and cooked meat must be kept on different shelves in the fridges.
Bill Oswalt
9:53 A.M.
That is a little overwhelming. Will we be able to implement all of this?
Lucia Rohn
9:55 A.M.
I’m going to write a memo explaining the changes. Staff members can refer back to it as often as they need to.
Brian Dimarco
9:57 A.M.
I’m willing to take each of the staff members into the kitchen and actually show them the steps to follow these new regulations.
Lucia Rohn 9:59 A.M.
Actually, that sounds helpful. I accept the offer. It’s easier to remember things you’ve seen and not just read.
SEND - refer to the following e-mail.
To:([email protected])
From:Charlotte Brown ([email protected])
Date:December 21
Subject: My stay with theGrand Orchard Hotel
Dear Grand Orchard Hotel,
I am writing to bring to your attention my unpleasant experience during my stay at your hotel last weekend. — [1] — I stayed with you after I missed my 4 P.M. flight out of Bangkok on Saturday, December 19. Instead of trying to catch the next available flight, I decided to look for a hotel near the airport and leave for my business trip to Incheon and Seoul on Sunday.
I thought I could relax and forget about my hectic day, but I was wrong. When I checked in, your front desk receptionist, Marvin Shamitra, gave me a dinner buffet voucher. He said it was a complimentary gift from the hotel. However, when I presented the voucher at your restaurant, the waiter told me it had already expired. I didn’t want to argue with him, so I paid for my meal. — [2] —
After dinner, I went to my room to watch TV, but it wouldn’t turn on. I decided to take a warm bath before going to bed instead. While trying to empty the bath, I noticed that the drain in the bathtub was clogged. Even worse, when I lifted the comforter, I saw some ants on my bed. When I finally complained about my room, I waited thirty minutes for a new one.
— [3] — I have been traveling overseas frequently since I was fourteen, and I must say that your hotel is the worst I have ever been in. — [4] — Furthermore, I expect immediate action to be taken in regard to my complaint.
Sincerely,
Charlotte Brown
Public Relations Manager, Jakarta Forwarders - refer to the following press release and e-mail.
Dynamix Chemicals Continues Climb to Prominence
March Dynamix Chemicals began as a small start-up in Jaipur with a laboratory staff of fewer than thirty people. Struggling for several years, the company finally began thriving after the launch of Sculptio, its now best-selling product. Sculptio is a non-toxic substance that can be molded into any shape while remaining flexible after it sets. The product’s versatility led to its use in a wide range of sectors, including everything from furniture manufacturing to cable installation.
The company is hoping to repeat Sculptio’s success with the much-anticipated product launch of Traction-Pro, a spray-on coating that makes surfaces less slippery. To keep up with the anticipated production needs, Dynamix plans to build a new manufacturing plant in Surat. This plant will focus mainly on Traction-Pro, while the main plant in Delhi will continue producing the bulk of Dynamix’s existing product line. Construction is set to begin next month, and the opening of the plant will result in the hiring of more than three hundred additional employees, a welcome boost to the local economy. Operations will be overseen initially by Omar Khan, who was promoted to facility management director two years ago after he spent four years as a factory foreman at the Delhi plant. Should Traction-Pro have the enthusiastic reception anticipated by market experts, Dynamix will have sufficient capital to begin competing with industry giants such as Harlan Industrial and Pierce International.
___________________________
To: R&D Department ([email protected])
From: CarlaAdams ([email protected] )
Date:March 23
Subject: Mark your calendars
Greetings, everyone!
On behalf of the management team at Dynamix Chemicals, I would like to extend an invitation to a special banquet on April 25. This event is being held to thank you for the dedication and hard work you contributed to the development of Traction-Pro. Without your cooperation and innovation, we would not have been able to move forward. We believe that Traction-Pro will be a game-changer for Dynamix Chemicals, allowing us to establish our brand as a leader in the industry.
The banquet will be held at the headquarters building in Mumbai, and you are welcome to bring your family members. CEO Stuart Baldwin will be giving a brief speech on the company’s mission for the next year, and he’ll also talk about his visit to the groundbreaking ceremony for our new construction plant, which will take place on April 19.
Please reply to this e-mail by the end of the week to confirm your attendance. We hope you will all be able to join us.
Sincerely,
Carla Adams
Administrative Director
Dynamix Chemicals refer to the following advertisement and article.
The Boniface Experience: The Reunion Tour November 23
After splitting up and going on hiatus from the music industry 5 years ago, the members of The Boniface Experience are delighted to announce a reunion tour, which will see the musicians showcase their talents throughout Europe. The band will be supported on all dates by the New York band Bennett & The Hymas, in addition to four featured guests who will serve as the respective opening acts at each of the gigs. The concerts are being staged by tour promoter UNG Productions, and tickets are sure to sell out fast.Tour Schedule Date
Venue Featured Guest 01/16 World Cup Stadium, Berlin Joe Blackenwolf 01/19 Victory Park, Paris Pierre van Bierhoff 01/23 Hyde Park, London Robert Stark 01/25 Crystal Lake, Malaga Juan Villasenor
________________________________
The Portland Gazette The Boniface Experience Tour Announcement Delights Fans
By Jennifer Tully
November 24——of The Boniface Experience were left crushed five years ago when the band took a break from the music industry due to what was termed “a conflict between band members.” Last night, the same fans were celebrating following a press conference hosted by UNG Productions, in which the band announced that it would be re-forming to produce a new album. It will also embark on a European tour early next year. Lead guitarist Peter Turquoise also confirmed that “all problems within the band have been resolved.” It is rumored that the source of the conflict was a disagreement over the future direction of the band between Turquoise and drummer Andre Symonds. But with Symonds having left the music industry three months ago to pursue an acting career, the remaining members now feel that they are in a position to work together once again. Turquoise went on to say that a new member will join the group. Ryan Nelsen is to assume Symond’s role as drummer.
The Boniface Experience is a five-piece rock and roll band that originally formed in 2001 in Austin, Texas. These artists have come a long way since playing in small venues to pay off their college debts. After being recommended by talent scout Peter Wisdon and signing to the record label Lilypad. Records, they went on to enjoy huge success both at home and abroad, racking up five number one albums in the U.S. and three in the U.K. Fans are now hoping that the band can enjoy similar success following its return to the music scene. As a long-time fan myself, I am particularly looking forward to seeing these artists in action on January 23.
For ticketing information for the forthcoming tour, fans can visit www.ungproductions.org.refer to the following advertisement, e-mail and form.
Kerouac Motors: We’ve Got the Car for You!
If you need a new car, but don’t want to spend a lot of money, then come to Kerouac Motors. We are in the business of buying and selling used vehicles. Our cars may not be brand new, but we guarantee that they are in great condition. All vehicles are serviced when they arrive on our lot and they are sold with a one-year warranty. Extended two-year warranties are available for an additional $1,000. We also do repairs and order replacement parts right here on the lot.
For a small sample of just a few of the vehicles we have available, see the list below. The prices advertised are not final and can be negotiated.
Canyonero: $5,000
Panther 1A3: $7,500
Quadrail X7: $10,000
Tardis 250:$13,500
Come visit Kerouac Motors and find your new car! Our address is 1807 Joanne Lane, Acton, MA 01720.
______________________________
E-MAIL MESSAGE
To: Elliot Salinas ([email protected])
From: Jessica Harland ([email protected])
Date: October 21
Subject: Purchasing a vehicle
Dear Mr. Salinas:
I am contacting you because a friend of mine recommended your services. Apparently you have a reputation as a kind and patient salesperson. I am looking to purchase a different vehicle because mine keeps breaking down. I’d like to replace it with a newer model. I was hoping that you would be able to help me find something suitable.
However, I’m on a tight budget, so I don’t want to pay any more than $_7,000 for a used vehicle. According to an advertisement I saw recently, your company has at least one vehicle that might be suitable. I’d like to schedule a time for me to meet with you. Then you can tell me more about it.
Thank you,
Jessica Harland
__________________________
USED CAR INVOICE
Kerouac Motors
1807 Joanne Lane, Acton, MA 01720
555-431-7857
INVOICE #: 2765
DATE OF SLAE: October 30BUYER INFO CAR INFO Name
Address
Phone
LicenseJessica Harland 725 Stones
Ave. Acton, MA 555-832-4588
555-832-4588
S8234861Make
Registration #
Mileage
Year of Vehicle
Sale Price
Warranty
Total
Method of paymentPanther 1 A3 (two- door)
1VWIT2314TM567890
112,000
2000
$6,000
Extended
$7,000
◻ check ◻cashrefer to the following e-mails and Web-site.
To: Nicole Weld ([email protected])
From: Gregg Routier ([email protected])
Date: November 25
Subject: PowerQ Wireless Router
Dear Ms. Weld,
I am contacting you on behalf of PowerQ Electronics. I’ve been reading your blog, and your product reviews are an excellent source of reliable information for customers. I was wondering if you would be willing to write a review for one of our products, the PowerQ Wireless Router.
This router features a new design. There are now four different Ethernet ports that enable you to connect multiple wired devices like desktop computers. Also included is a USB port to plug in a printer that can be shared across the wireless network. We’d like more customers to know about this product, and we’d specifically like you to inform them that the PowerQ Wireless Router also comes with removable antennas. If you need to extend your wireless range, you can purchase and attach higher-performing antennas in their place.
If you are willing to write this review for us, please give me your mailing address, and I will send you the product to try.
Thank you for your assistance,
Gregg Routier,
Advertising Manager
PowerQ Electronics
_____________________________
www.nicoleweld.com
Product Review: PowerQ Wireless Router
Posted by: Nicole Weld
Posted on: November 29
PRODUCT FEATURES:
The most unique element is the two receivers that can be detached and reattached
The two-year warranty entitles customers to a refund if the product starts to malfunction
Ships within three days to anywhere in the continental United States
PRODUCT RATINGS:Feature Poor Acceptable Good Very Good Excellent Design x Function x Installation x Price x
This product was sent to me for review by PowerQ, but the opinions expressed in this post are entirely my honest opinion.
____________________________
To: Nicole Weld ([email protected])
From: Jason Martinelli ([email protected])
Date: November 30
Subject: Inaccurate product review
Dear Ms. Weld,
I am an avid reader of your Web site, and usually I trust your assessment of the quality of products. However, I was very disappointed with your most recent review about the PowerQ Wireless Router.
The instructions included with the router do not include a few necessary steps at the beginning. An electronic expert would know what to do, but the average consumer might not, and it could affect whether or not they set up their router properly. Therefore, customers are being misled with the “very good” rating. I think the product should have been rated lower in this area.
I don’t expect you to change your review entirely, but I suggest that you modify it by inserting a few sentences explaining about the instructions. This way, consumers will be warned in advance.
Thank you,
Jason Martinelli- refer to the following job posting, e-mail and information.
The Brimstone is Hiring!
The Brimstone has been a main feature in the Palm Springs community for thirty years. We have a reputation for excellent food and even better customer service. We are currently in need of a new server to join our team at The Brimstone. If you are a friendly and outgoing person with exceptional people skills then we want to hear from you! Previous experience working as a sever is desirable, but not a necessity. We will train the right candidate. You must be sixteen years of age or older and be willing to work morning, afternoon, and evening shifts during the week and on weekends. If you are interested, please visit the restaurant at 1771 Coleman Avenue and ask to speak to the manager, Richard Zimmerman.
_____________________________
To: Martha Forshee ( [email protected] )
From: Richard Zimmerman ([email protected])
Date: October 19
Subject: Welcome to the team!
Attached: Employee manual
Dear Martha,
I’m so pleased that you’ve accepted our offer of employment. I was quite impressed with your previous restaurant background, and especially with your engaging personality. I think you will make a great addition to our restaurant.
As you know, your first day of work will be Saturday, October 25. For your reference, I have attached the first page of the employee manual for you to familiarize yourself with before you start. More detailed information regarding the specific roles and responsibilities will be explained to you during your training after you’ve started. You will shadow a different employee for every shift during your first week, but the person in charge for your first shift on the 25th will be Sam McCormick. He will guide you through your first lunch service.
We are thrilled to welcome you to the team!
Best regards,
Richard Zimmerman Manager,
The Brimstone
___________________________
Employee Manual
1. WORKING HOURS
Breakfast shifts are from 7:00 A.M. to 11:00 A.M.
Lunch shifts are from 11:00 A.M. to 3:00 P.M.
Dinner shifts are from 4:00 P.M. to 9:00 P.M.
Night shifts are from 6:00 P.M. to 1:00 A.M.
2. ATTENDANCE POLICY
All time off must be requested and approved by a manager, in writing, in advance. If employees cannot make their scheduled shifts, it is their responsibility to find a replacement from our employees.
3. DRESS CODE
The standard clothing for all servers at The Brimstone restaurant is a pair of running shoes, black pants (or a skirt), and a red top with The Brimstone’s logo printed on it.