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- In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “One way to ensure that we maintain our high standards is by constantly improving our employees’ customer service skills.
“One way to ensure that we maintain our high standards is by constantly improving our employees’ customer service skills.”
A is correct because it can connect with the previous sentence "Here at Mackie Technologies, we pride ourselves on our dedication to providing the best technical support services to our clients."
These questions are from this test. Would you like to take a practice test?
TEST 3 - full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation.
- refer to the following conversation with three speakers.
- refer to the following conversation and schedule.
refer to the following conversation and coupon.
Gordon’s Department StoreDiscount Coupon
$20 off clothing purchase of $50 dollars and more
Expires Nov.30- refer to the following conversation and price list.
White Dry Cleaning Fabric Jacket Long Coat Cotton $6 $8 Wool $10 $12 Mixed synthetics $12 $16 Leather $16 $18 - refer to the following telephone message.
- refer to the following broadcast.
- refer to the following excerpt from a meeting.
- refer to the following announcement.
- refer to the following introduction.
- refer to the following excerpt from a meeting.
- refer to the following recorded message.
- refer to the following announcement.
- refer to the following talk and chart.
- refer to the following telephone message and list.
Brand Origin Sol Valley Mexico Rico Peru Fresh Farms India Masai Co. Philippines - Mr. Hobbes is_____in the business loan because he needs funds for his new auto shop.
- Galaxy Palace, a popular amusement park, offers free_____to children under four years of age.
- Because of heavy snow, the arrival of the last train at the station was late by more _____ninety minutes.
- Everton Banking, Inc., has announced _____ to establish an investment company with Thompson Financial this year.
- Many _____ officials attended the groundbreaking ceremony for the Johnson Arts Center in St. Albans yesterday.
- _____who developed health problems associated with the oil spill in the Gulf of Alaska are eligible to receive compensation.
- Customers prefer electronic _____ because they are more convenient, but sensitive information must be protected online.
- Clarke & Smith Marine Equipment Ltd. _____launched its new line of diving watches last week.
- Management requires_____ new employees to attend the two-day orientation seminar organized by the human resources department.
- During the meeting, several issues_____ the highway project were discussed by the site engineers.
- African Builders Corporation is conducting a transportation development project in the Congo in_____ with local authorities and communities.
- The outstanding balance on your previews billing statement must be paid ____ the last week of December to avoid penalties.
- The Transportation Department strives ____motorists with accurate traffic updates in partnership with radio and television stations in the country.
- The auditorium on the sixth floor is the most ____ used venue for large company activities and business conferences.
- In business terms, a company’s furniture, equipment, and real estate properties ____ to as fixed assets.
- My supervisor had a thoroughly ____ hiking trip in Bhutan with the help of some experienced tour guides.
- Mr. Glass revealed that he____ at the Littleton Boys’ Academy for the upcoming fall semester.
- Copies of David Yankov’s latest book, Innocence, were ____ sold out two weeks after it became available on the market.
- As a newly licensed realtor, Mr. McNabbney felt____ after the sale of his first million- dollar property.
- Matrix Mobility conducted a thorough financial audit of each of its regional offices, most of____ recorded significant deficits within the last six months.
- If the cargo container is dispatched today, the customers will receive their packages two days ahead of the ____date of delivery.
- Most people forget to consider the cost of car insurance ____ purchasing a vehicle for the first time.
- All personal and financial data must remain ____ except when the requesting party presents written consent from the client involved.
- The stereo accessories are available for purchase as part of a package or ____.
- Ms. Loraine Evans will ____ the role of head chef in Mr. Robinson’s absence while he is on vacation with his family.
- ____ newspapers reported the bankruptcy of Needleman Corp., the company’s accountants were trying to find a way to stay in business.
- Hoffmann’s modular homes are fully ____ before being shipped from the manufacturing plant to ensure the accuracy of their fabrication.
- Before delivery, Frankie’s Furniture Warehouse will request the ____ of your doorway to confirm that all purchases will actually fit.
- Everyone must perform exceptionally during the internship as ____ the most competent trainees will receive job offers from the television network.
- The tablet computer shuts off ____ it has a fully charged battery, so the computer should be returned to the dealer.
- refer to the following notice.
To: All employees
From: Doris Campbell
Date: February 17
Subject: Impressionism Art Series
Noted art critic Betty Edwards will give a three-part lecture series, Amazing Arts of the Impressionism, during the week of March 15. There will be no costs for this series. The (131) ____ event of this series is a guided tour of Impressionism masterpieces in the Brighton Art Gallery on March 19 at 2:00 P.M.
All employees are (132) ___ to attend.
(133) ___ the admission to this series is free, employees must sign up in advance (134) ____. Please sign up today for this remarkable series, and the deadline for registration is on Monday, March 8.
For more information, call Emily Quinn at extension 0233.
Sincerely,
Doris Campbell
President, University of the Arts-Brighton refer to the following letter.
John Bailey Finance
520 Lake Tarma Street
Leeds, West Yorkshire LS5 9DP
Ms. Ann Nelson
2222 W. West Street
East Hampton, Delaware
Dear Ms. Nelson,
At John Bailey Finance, we are serious about (135) ___ your account information. Our records indicate you recently recovered a forgotten user password online at www.johnbailey.finance.com.
We (136) ___ our customers whenever such activities are initiated. If you have not used our online password retrieval process recently, please call 1-322-555-0917 immediately.
To (137) ____ enjoying the convenience of online access to your secure credit card account information, be sure to keep a record of your user name and password in a safe place. Please let us know if you have any questions or concerns. (138) ___.
Sincerely
Emily Green
Manager, Customer Servicerefer to the following notice.
Englewood Job Fair
The 5th Annual Englewood Job Fair (139) ____ at the Englewood Community Center on Wednesday, October 6 and Thursday, October 7. More than 200 employers from around the greater Englewood area will be (140) ___interviews on the site. There is no charge for the event.
■ Job seekers: Remember to dress (141) ___and bring plenty of copies of your resumes!
■ Recruiters: The Englewood Job Fair has a reputation for connecting local businesses with reliable, experienced, and diverse candidates. (142) ___. Don’t miss out on this chance to recruit some of the best and brightest local talent!- refer to the following notice.
Dear customers,
The Zenatau 3-way soft bulb you have just purchased is designed to last for several years.
However, when it burns out, it must be disposed of (143) ___. Please do not break it or throw it in the trash. The (144) ___ light bulbs can cause some environmental concerns.
To address these issues, Zenatau offers a safe disposal method which we hope you will adopt. Simply take it to any store that participates in our recycling program and (145) ___ it in the green bin labeled with Zenatau logo. The bins are placed beside light bulb displays. (146) ___. This service is provided free of charge.
December 1
Charlene Kurt
34 Rutherford Drive
Warren, OH 44484
Dear Ms. Kurt,
We are pleased to inform you that next January, Cornwall Publishing will start releasing Flash, a monthly sports magazine featuring the country’s athletes and tournaments. As a valued client, you are eligible for a special subscription package. If you sign up for an annual subscription to Flash from December 1 to December 31, we will give you a free sample issue and a 20% discount on your subscription fee. All you need to do is fill out the enclosed postcard and send it back to us.
To learn more about this offer, please call 555-9084. Thank you.
Sincerely,
Andrea Kingston
Account Executive
Cornwall Publishing
Simpson’s Office Supply is here to serve you!
Simpson's Office Supply is proud to introduce its new, expedited delivery option on all orders placed within the city limits. The previous delivery guarantee of three business days remains in effect, but overnight delivery is now available to interested parties as well. To place an order, simply visit www.simpsonsofficesupply.com. When ordering, you can use the six-digit code on the attached card to get 10% off your purchase.
ANA CRUZ [20:06]
Do you know the passcode to get into the office after hours?
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DYLAN REYNOLDS [20:07]
Can’t you just swipe your keycard to open the door?
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ANA CRUZ [20:08]
No, I left it at home. I don’t want to drive back to get it.
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ANA CRUZ [20:09]
Without a keycard, I need to enter the code in the keypad to unlock the door.
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DYLAN REYNOLDS [20:10]
In that case, give me a minute. I wrote the code down previously.
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ANA CRUZ [20:12]
Awesome. I’ll wait for you to find it.
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DYLAN REYNOLDS [20:15]
I got it. It’s *5914. Tell me if that works
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ANA CRUZ [20:17]
Yes, I’m inside. Thank you so much!
To: Arthur Ribeiro ([email protected])
From: Mountaintop Appliances ([email protected])
Date: May 3
Subject: RE: Inquiry
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Dear Mr. Ribeiro,
Thank you for your inquiry regarding Mountaintop Appliances products. You mentioned in your e-mail that you are considering buying an air purifier for your home office. We have two high-performance products that may suit your needs. The TR-37 purifier is a lightweight model with a compact design that is ideal for cramped spaces. On the other hand, the CR-55 is a remote-controlled purifier, so you can access all its features with the touch of a button. It also has nearly silent operation.
All Mountaintop Appliances come with a five-year warranty, which covers the cost of any repairs needed due to manufacturing defects. Both models are selling for $69.99 and can be delivered anywhere in the country within five business days for a small fee. You can click here to be taken to our ordering page.
Thank you for your interest,
Chloe Shaw
Customer Service Agent Mountaintop Appliances
Spearhead College, in association with the Electrical Licensing Board (ELB), is offering a discounted Certificate of Apprenticeship course for apprentices seeking accreditation as an electrician with a specialty in construction.
This is a 3-semester program in electrical code, theory, installation, electronics, and instrumentation, and it is being offered at a 20% discount to those employers who register their apprentices before June.
Commencing in August for the fall semester, this course is only open to apprentices working for an employer accredited by the ELB. To enroll workers for the course, employers should visit www.spearheadcolege.net, click on the course title, and follow the necessary steps. Alternatively, you may call 555-4018 for further information and instructions. Please provide your ELB membership number, along with the personal information and employment history for your apprentices.
NET TV
PREMIER BUNDLE PROMOTION
Bundle Type
No. of Channels
Internet Speed
Monthly Fee
Cable + Internet
150
Maximum of 30 Mbps
$90 (first year only)
Bundle details:
• Installation charge: In the first billing period, new subscribers must pay an additional one-time fee of $50, which will cover all installation costs.
• Regular monthly fee: The succeeding monthly fee after the first twelve months will be $100.
• Equipment: The bundle includes equipment for one outlet only. Additional equipment may be provided for an extra charge.
• Internet speed: Internet speed may vary depending on location.
• Flick Network and Prime Movies: These channels are included free of charge for the first year, after which time they will be charged separately at their monthly rates of $14 for Flick Network and $25 for Prime Movies.
This offer is valid from February 1 to April 30 only.
Golden Crown Clinic
New York
May 24
Margaret Johns
4608 Angus Road
New York, NY 10019
Dear Ms. Johns,
We would like to inform you that your annual dental checkup and cleaning are scheduled for Thursday, June 10. Please visit us at our new clinic for your appointment. We have moved to 2345 Bill Boulevard, right across from Orchard Tower.
To celebrate the opening of our new clinic, we are offering a 10% discount on sonic wave toothbrushes. Enclosed is a leaflet detailing the features of this useful product. Our offer is available until the end of June.
Please call us at 555-8976 to confirm or reschedule your appointment. Thank you very much, and we look forward to seeing you.
Sincerely,
Elizabeth Warner
Administrative Assistant
Golden Crown Clinic
Press Release
As part of an integrated transit strategy for the city of Thompson and neighboring towns, Metro-Linx is set to launch the Dunbar-Peterson Express. The existing transit infrastructure was deemed unable to support the projected future growth in the region. As a result, regional councils committed to partnered integration of all modes of transportation in order to deliver the required mobility solution. — [1] —
The new express line will provide a high-quality rail service connecting Dunbar Subway Station in the downtown area directly to Terminal A at Peterson International Airport. This will address the current lack of airport transportation options and improve the quality of life for residents by lessening downtown congestion and fueling economic prosperity. Projections indicate that within the first year of operation, the Dunbar-Peterson Express will eliminate at least 500,000 vehicle journeys to and from the airport. — [2] ——
As a further step toward greater coordination and integration of transportation in the region, Metro-Linx has contracted the software development company PlexTex Technologies to develop the GOCARD ticketless transportation system.
—— [3] — This card, and the accompanying turnstile technology, will allow commuters to travel between multiple transit systems (subway, bus, and train) within the region using a single card. — [4] — The GOCARD will only be operational within the Metro-Linx regional network of Thompson, Carrville, Bailey City, and Harden Township.
Douglas Ragland [1:06 P.M.]
This thread is to discuss the Web site our firm is creating for Razer Media. I want to get a status update and review our outstanding tasks.
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Joyce Fleming [1:06 P.M.]
As the project designer, I still need to design the template for the online order form, complete the Customer Review page, and upload all the photos for the Our History page.
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Janet Lee [1:12 P.M.]
I’m not assigned to this project, but Joyce asked me to test the functionality of what she’s created so far. I noticed that when loading the Contact Us page, the text of the staff profiles does not align properly.
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Douglas Ragland [1:15 P.M.]
I didn’t realize there were so many outstanding issues. The Web site launches on October 1, so we have to wrap everything up within two weeks.
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Joyce Fleming [1:23 P.M.]
I’ll also need a few days to proof everything after the site is created, but before it goes live.
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Janet Lee [1:27 P.M.]
That’s probably too much work for one person.
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Douglas Ragland [1:30 P.M.]
So, here’s the plan: Joyce, you can work on the photos, template, and review page. Janet, could you help address the alignment issues? I’ll test out the site once it’s all finished.
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Joyce Fleming [1:32 P.M.]
That sounds like a great plan, Douglas. If we work as a team, there will be no issue meeting the deadline.
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Janet Lee [1:35 P.M.]
I’m sorry, but I’m on vacation all next week, so I can’t help.
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Douglas Ragland [1:38 P.M.]
Okay. I’ll assign another designer to assist Joyce.
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From: Danielle Bergstrom ([email protected])
To: Support Staff ([email protected])
Date: November 2
Re: Development workshops
To all staff members,
Here at Mackie Technologies, we pride ourselves on our dedication to providing the best technical support services to our clients. — [1] —. That is why I have organized a series of workshops to serve in aiding our staff’s continuing professional development. Mr. Garvey, the regional manager, has stated that all technical support employees are to attend this three- week course of workshops and will be provided with overtime pay for doing so. Sessions will take place from 6 P.M. to 7:30 P.M. on Tuesdays and Thursdays, beginning on Tuesday, November 10. — [2] —. Those unable to attend due to prior engagements must inform the personnel manager, Jane Porter, as soon as possible.
These development workshops will be delivered by Mr. James Greening, the former director of customer relations at Biz Electronics. Mr. Greening has over thirty years of experience in the field of technical support and customer service. — [3] —. Since retiring, he has written several best-selling books on the subject, and his highly praised seminars have been well- attended around the country. We are fortunate to have him devote his time to our company.
All staff members must bring a notepad and pen to the workshops, as there is a lot of information that you should write down for future reference. — [4] ——. If you have any questions, please e-mail me back.
Regards,
Danielle Bergstrom
Technical Support Manager, Mackie TechnologiesJackson Road Arts Center
Fall Schedule
October 9 / The Royal Russian Acrobat Troupe / Main Hall
Direct from Moscow, this sensational show has been captivating audiences worldwide with its daring stunts. Set to traditional Russian folk music, this is one of the most eagerly anticipated performances at the center this year. Tickets: £18 individual / £10 group rate
October 15 / Harp recital by Janice Franklin I Renoir Room
Hear the haunting sounds of this majestic instrument played by one of the world’s most accomplished artists. Franklin will be performing a selection of new works specifically written for this tour by composer Gilberto Sullivano. Tickets: £15 individual / £8 group rate
October 25 / Improvisational comedy workshop / Van Gogh Room
Taught by David Michelson, this interactive workshop will end with a free show at 7 RM. for friends and family. Learn some of the techniques that professionals use to make people laugh. Tickets: £25 individual / £18 group rate
October 29 / A House of Ill Intent / Main Hall
Get into gear for Halloween with a performance of this frightening play by Giorgi Sirtamente. Set in 1920s France, A House of Ill Intent explores the story of a young family whose solitary relative dies, leaving them the keys to a run-down mansion. Tickets: £16 individual / £11 group rate
Group bookings must be for ten or more people. For more information about specific seat assignments, upcoming events and performances, and the latest newspaper reviews, please visit www.jacksonroadartscenter.co.uk.
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To: ([email protected])
From: Roberta Williams ([email protected])
Date: September 27
Subject: Tickets
Dear Sir or Madam:
I am the school secretary for Grange Hall School. We recently purchased tickets for the harp recital for our senior music students. At the time, we bought 15 tickets and paid full price for them. However, I have since learned we were entitled to a group discount and the prices should have been adjusted at the time of purchase.
Could you please get back to me to arrange sending a refund and an amended receipt? Given that our accounts are publicly administered, we will need to have that paperwork. We can accept a check made out to Grange Hall School for the balance.
Yours sincerely,
Roberta Williams
ASTRO TELECO
Customer name: Mr. Steve Harper
Customer account number: 3728199
Invoice number: 011 -555-8725
August 5 (Bill period July 1- July 31)
Page 3 of 3
International ChargesAmount in USD
International SMS
18.90
International Calls
0.00
Data Roaming Charges
290.57
1. Total International Charges
309.47
2. Total Domestic Charges (see Page 1)
68.46
3. Monthly Service Charge
40.00
Total Amount Due (1 + 2 + 3)
417.93
The balance of $417.93 must be paid in full by August 30. Failure to pay on time will result in a $30 late fee, and a payment of $447.93 will be required. Check should be made payable to Astro Telecom, PO BOX 2876, Milwaukee, Wl 53214. Please add your Astro Telecom account number to the memo line of the check. Bank transfers shouId be sent to account number 910- 346748-27899 at Midwestern Bank. Alternatively, certain Astro Telecom Service Centers are equipped to receive bill payments. Please see our Web site at www.astrotelecom.com for a list of participating locations.
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To: Steve Harper ([email protected])
From: Annabeth Williams ([email protected])
Subject: Recent Inquiry
Date: August 12
Dear Mr. Harper,
I am writing to you in response to your recent e-mail. I was very sorry to hear that you were unaware of the data roaming charges you were accumulating during your recent trip to Taiwan. As you mentioned in your e-mail, many older customers are not familiar with the complicated menus on some of the newer phone models, and we here at Astro Telecom do understand this issue.
It is normally the policy of our company to show no leniency for accidental data roaming charges, but in certain cases we can make an exception. Based on your data history, it is clear that this was a genuine accident, so we will waive the fee this time only. However, I advise you to become more familiar with your cell phone settings in order to avoid any similar mishaps in the future. Finally, I see that you did actually pay the full balance before bringing this issue to our attention. Accordingly, the roaming charges will be credited back to your mobile account on August 15. This will be deducted from your next bill on September 5.
If you have any further questions, please do not hesitate to get in touch.
Sincerely,
Annabeth Williams
Customer Service Manager
Astro TelecomGreat Adventure Tours
Great Adventure Tours offers fascinating tour options throughout Eastern Europe. Pick the tour that is best for you!BALKAN JOURNEY
$900
Get a taste of the Balkans by visiting several historic cities.
Length: 2 days, 1 night
Deposit: Full payment requiredTURKEY TREK
$1,140
See dozens of ancient sites including the famous Trojan Horse and Apollo Temple.
Length: 3 days, 2 nights
Deposit: $520CROATIA SAILING
$1,020
Enjoy a full day of leisure on a boat sailing off the shores of Croatia. (Limit: 8 people)
Length: 12 hours
Deposit: $355OTTOMAN TRIP
$2,270
All of the other adventures are combined in this one tour.
Length: 4 days, 3 nights
Deposit: $791
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www.greatadventuretours.comBOOKING SUCCESSFUL
Congratulations, Angela Moseley, you will receive confirmation by e-mail shortly. If you don’t receive an e-mail within twenty-four hours, please contact us by e-mail at [email protected].
You have booked the following:
BOOKING REFERENCE: X169TL4
DEPARTURE DATE: March 1
TOUR: Balkan Journey
PARTICIPANTS: 2
TOTAL COST: $1,800 *
* AII payments can be reminded in full within a week of booking. After this time, you will be charged a 15% cancellation penalty.
Please close this window to return to the previous screen.
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To: ([email protected])
From: Angela Moseley ([email protected])
Date: January 1
Subject: Tour information
Attached: Confirmation page
Dear Customer Service Agent,
After looking through your brochure, I decided to book the Balkan Journey tour, and I made the reservation through your Web site two days ago. However, I have yet to receive a confirmation e-mail. I called my credit card company and verified that the amount has been paid in full, so I'd like to check that you have my reservation on file.
Additionally, I paid the full amount for tours for two people, but my travel partner can no longer make it. So, I would like to have the second payment back. I have included a screenshot of the Web site confirmation page that I got at the time of booking.
Please reply using this e-mail address or the number 555-933-7458 to let me know when the refund has been successfully processed.
Thank you very much,
Angela MoseleyCardoza Toys Item Return Policy
If you want to return an item you bought from Cardoza Toys, you can file a claim for any reason within thirty days of the initial purchase. Items should be returned to Cardoza Toys in good condition and with all original pieces in working order. Customers with purchases less than $35 will receive a cash refund. Larger purchase, will be given a credit voucher worth the full amount of the product cost. This voucher can be redeemed at any time at any Cardoza Toys location.
To receive a refund, customers will need to complete a Customer Return Form and submit it online at www.cardozatoys.com/return. Forms must be submitted along with a copy of the original receipt. Once they have been received and processed, you will receive a confirmation e-mail or phone call in which you can arrange to have your product shipped back to the store where you purchased it.
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www.cardozatoys.com/returnCardoza Toys
Customer Return FormName
Kirk Bentley
Phone number
555-9320-2385
E-mail
[email protected]
Preferred form of contact
■ E-mail _________ □ Phone call
Product to return
Cones of Dunshire board game
Date of purchase
September 27
Cost
$47.14
Reason for Return
The game is advertised for children as young as five. However, when we tried to play it, it was obvious that the instructions are too complicated for a five-year-old. The pieces are also dangerous because they are too small and could be swallowed by a child.
Signature
K. Bentley
Date signed
October 2
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To: Kirk Bentley ([email protected])
From: Derrek May ([email protected])
Date: November 3
Subject: Item return request A28
Dear Mr. Bentley,
I received your Customer Return Form, and I wanted to let you know that there is an issue with your request. You forgot to upload the required documentation with your claim. I cannot process any refund or exchange without it. Could you please scan and e-mail it to me? I can handle your claim afterward. At that time, we can make arrangements for you to return the product.
Regards,
Derrek May
Customer Service Agent, Cardoza Toys
To: Managerial Staff
From: Janice Litman
Date: October 10
Dear supervisors:
This notice is to make sure you are all aware that your performance reviews are due on October 12. All supervisors are supposed to assess the work of the interns in their departments by filling out an evaluation form. These evaluations will be used to determine whether or not we hire each of these temporary workers in a full-time capacity. Please be sure to return these forms to my office on the fourth floor before the close of business on the 12th.
Please remember also that these evaluations are not confidential, and will be shared with each of the employees that you are evaluating. I hope that your feedback will be both fair and constructive.
Thank you,
Janice Litman
Personnel Director
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Malinsky and Associates
Temporary Employee Performance Evaluation
Employee: James Drehe
Date: October 4
Position: Promotions intern
Department: Marketing
Evaluated by: Georgia HawkerArea of Evaluation
Below Average
Average
Above Average
Excellent
Attendance
X
Attitude/Motivation
X
Initiative
X
Efficiency
X
Punctuality
X
Teamwork
X
Comments:
Now that his internship period has ended successfully, I believe Mr. Dreher should be hired fulltime. He was likeable and a good fit for our department. However, because of his inexperience, he takes too long to complete projects. In the future, he should be more aware of how he spends his time while completing a task.
---------------------------------------------------------------------------------------------------------------------E-MAIL MESSAGE
To: Georgia Hawker ([email protected])
From: James Dreher ([email protected])
Date: October 15
Subject: My employee evaluation
Dear Ms. Hawker,
The personnel director gave me a copy of my employee evaluation today. I was very happy that overall you are content with my performance in the company so far. However, it’s unfortunate that there is an aspect of my work that you are not pleased with. I am eager to improve myself whenever possible, so I’d like to schedule a meeting with you to hear your advice on how I can improve my weakest area.
Please let me know when you are available to meet.
James Dreher