Four Seasons Apparel Outlet

All returns must be sent back to Four Seasons Apparel Outlet within 7 days of delivery. They can be exchanged for a different item or returned for a refund. If you choose a refund, we will credit the card used for purchase.
Individuals with official memberships can utilize our delivery tracking service and receive frequent shopper discounts.

Return shipment(s) to:
Four Seasons Apparel Outlet, 144 Fenton Rd., Denver, CO 80725 (303-555-4387)

Check the option that best describes your problem:
_____ Product contained a defect or damage
_____Product did not match expectations
✓___Wrong item was delivered
Other ____________

Personal Information:
Name: Sally Nelson
Order Number: 2245
Phone: 422-555-6725
Address: 2154 Oak St., Denver, CO 80725
E-mail: snelson@clandon.net

✓___Exchange
_____Refund

I ordered a medium-sized Snowy Christmas Sweater from your online store on April 22, but I mistakenly received a small-sized one. I would like to exchange it for the correct one.

============================

From:Debra Clarke
To:Sally Nelson
Date:April 30
Subject:Exchange

Dear Ms. Nelson,

We have received your request to exchange the sweater you purchased. We sincerely apologize for this mistake. We shipped the correct item immediately as per your request. Your shipment can be tracked on our website using the following tracking number: 447H57J.
Because this was our mistake, we have returned $7 to your credit card in order to reimburse you for the return shipping costs. Please check your balance to confirm this.
If you experience any future problems with this order, you may call me at 303-555-4387. I will help you solve any problem that may arise.

Debra Clarke

=============================

Date:May 4
Subject:Return Error

Dear Ms. Clarke,
I was glad to receive your email regarding my return and am thankful that Four Seasons was thoughtful enough to refund my shipping cost.
That being said, I checked my account and have received the promised refund.
Additionally, the new sweater that was sent to me was the right size, but I had ordered the Snowy Christmas design. What I received was Winter Festival. They are both nice sweaters, but my husband really liked Snowy Christmas better. Could you please send the design that I originally ordered? I will send the Winter Festival sweater back after I receive the correct order and my shipping refund.

Thank you!
Sally Nelson

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Four Seasons Apparel Outlet