Questions 139-142 refer to the following letter.
James Gretsky
Mythos Computers, Customer Inquiries Department
1511 South Lowell Boulevard, Denver, Colorado, 80236
Dear Mr. Gretsky,
I recently called your company's customer service line to report a problem with my laptop. I rarely make use of such services because the employees are usually (139) _____. However, in this case I was pleasantly surprised.
The employee I spoke to, Patrick Kelley, (140) _____ understood my problem. He was well informed and assured me that he had encountered issues similar to mine before (141) _____. So I followed his advice and sent my laptop in for repair.
Mr. Kelley showed me some of the finest service that I (142) _____ in my life. I would appreciate it if you could convey my thanks to him, and I will definitely ask for his assistance ifI ever experience another problem with my device.
Best wishes,
Sandra Stevenson
