- Have any questions?
- [email protected]
- Home
- Important Notice Dear Castelli customers, Our quality assurance team has revealed that five hundred jars of Castelli’s Classic Spaghetti Sauce do not meet our high standards of product quality.
Question 1-5:
Important Notice
Dear Castelli customers,
Our quality assurance team has revealed that five hundred jars of Castelli’s Classic Spaghetti Sauce do not meet our high standards of product quality.
The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product.
What you should do: If you have already purchased a jar of Castelli’s Classic Spaghetti Sauce, please send an e-mail to our Customer Service Department at [email protected]. One of our employees will provide you with a product replacement voucher. Please include your name, full address, phone number, and the products serial number in the e-mail. Customers will receive a $12 voucher for each jar purchased. Please do not try to get a refund for this product at a retailer.
Please remember that no other Castelli food products are affected. We encourage you to continue purchasing our products.
============================
To:[email protected]
From:Tony Hester
Date:March 29
Subject: Replacement Voucher
To whom it may concern,
My name is Tony Hester and I appreciate the precautionary step. Around two weeks ago I purchased two jars of Castelli’s Classic Spaghetti Sauce from an Ace grocery store in Hermantown, Minnesota. A week later, I purchased one more jar of it at the same place.
I have attached the image file of both receipts to this e-mail. I would like to receive a product replacement voucher for these defective products. My address is:
Tony Hester
27 Bloom Street
Hermantown, MN 55811
I look forward to receiving a reply soon.
Tony Hester
===============================
To:Tony Hester
From:[email protected]
Date:March 30
Subject:Voucher
Dear Mr. Hester,
Thank you very much for contacting Castelli Foods. We are committed to ensuring that our customers can continue to rely on the Castelli line of quality foods for all their dining needs. As such, we are happy to provide you with three vouchers for the cans of Classic Spaghetti Sauce you recently purchased. Please find the vouchers enclosed.
In addition to the vouchers for the Classic Spaghetti Sauce, we would like to offer you vouchers for our new line of linguini and spaghetti pasta, Pasta Prima. Please accept these as another way for US to say that we are sorry, and we hope that you continue to turn to US for delicious Italian flavors.
Sincerely,
Jan Olson
Customer Care Specialist
Question 1:
Where would the notice most likely be found? A. In a restaurant
B. In a staff break room
C. In a shipping agency
D. In a grocery store
Feedback The information can be inferred from "Our quality assurance team has revealed that five hundred jars of Castelli’s Classic Spaghetti Sauce do not meet our high standards of product quality.
The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product." that Casteli is a place selling grocery.
The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product." that Casteli is a place selling grocery.
Question 2:
What is indicated about the jars? A. They were not closed tightly.
Feedback Information can be inferred from: The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air."
B. They are currently out of stock.
C. They were priced incorrectly.
D. They were delivered to the wrong address.
Question 3:
According to the notice, what is NOT mentioned as advice for customers? A. Avoiding consuming the product
B. Reporting on the product
C. Returning the product to a store
Feedback (A) B) - What you should do: If you have already purchased a jar of Castelli’s Classic Spaghetti Sauce, please send an e-mail to our Customer Service Department at [email protected]. One of our employees will provide you with a product replacement voucher. Please include your name, full address, phone number, and the products serial number in the e-mail. Customers will receive a $12 voucher for each jar purchased. Please do not try to get a refund for this product at a retailer.
(D) -We encourage you to continue purchasing our products.
(D) -We encourage you to continue purchasing our products.
D. Purchasing other Castelli products
Question 4:
In the e-mail to Mr. Hester, what additional gift does Castelli offer? A. Pasta sauce
B. A recipe book
C. Vouchers for produce
D. Vouchers for new products
Feedback Information can be inferred from: "In addition to the vouchers for the Classic Spaghetti Sauce, we would like to offer you vouchers for our new line of linguini and spaghetti pasta, Pasta Prima. Please accept these as another way for US to say that we are sorry, and we hope that you continue to turn to US for delicious Italian flavors."
Question 5:
Castelli is sending the vouchers for a several reasons; what is NOT one of them? A. To keep customers loyal
B. To say that they were sorry
C. To be fair to their customers
D. To gain new customers
Feedback Castelli accidentally sold substandard products to customers and they needed to apologize to customers to show their credibility and regain their trust. Sending vouchers to customers is an act of showing their apology.
These questions are from this test. Would you like to take a practice test?