I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't*^*have your receipt.
Question 1:
I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't*^*have your receipt. However, I can allow you to ....... it for an identical one.
A.bill
B.turn
C.reverse
D.exchange
These questions are from this test. Would you like to take a practice test?