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  • I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't*^*have your receipt.
Question 1:
I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't*^*have your receipt. However, I can allow you to ....... it for an identical one.
A. bill
B. turn
C. reverse
D. exchange

These questions are from this test. Would you like to take a practice test?

Real Life: Returns and Refunds (1) | B2 – Upper-Intermediate