Outdoorsman
384 E. Atlantic street, Bangor, Maine
(804) 434-8594
Order Date: September 30
Order Number: 505954
Customer Name: Thomas Heckbert
Delivery Address: 34 Lansing Avenue, Trenton, New Jersey
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Item Number
|
Item Description
|
Quantity
|
Price
|
|
606-544
|
Men’s Black Cashmere Sweater (L)
|
1
|
$125.00
|
|
204-994
|
Men’s Blue Jeans (L)
|
2
|
$45.00
|
|
766-121
|
Women’s Green Blouse (S)
|
1
|
$80.00
|
|
653-476
|
Men’s Red Windbreaker (L)
|
1
|
$22.00
|
|
Subtotal
|
$272
|
|
Outdoorsman Silver Club Discount
|
- $27.20
|
|
Tax
|
$14.69
|
|
Delivery Fee*
|
$15.00
|
|
Total
|
$274.49
|
* You selected express shipping. Your order will arrive within 2 business days.
Thank you for shopping at Outdoorsman. If you have any questions, please call us or e-mail us at [email protected].
____________________________________________________
To: [email protected]
From: [email protected]
Subject: Order Number 505954
Date: October 21
Attachment: Pic
To Whom It May Concern,
My name is Thomas Heckbert. I am a long-time shopper at Outdoorsman. My Silver Club membership number is 4OA0433. I’m writing to you with regard to an order I made last month. As always, the items arrived in perfect condition, and my wife and I are both pleased with how they fit. The quality of the items sold by Outdoorsman is the main reason I buy something from your website practically once a month.
The problem, however, concerns the amount of money I was charged for the items I bought, while the invoice I received with the items noted that I was given a 10% discount, when I received my credit card bill, I noticed that the discount had actually not been applied. I was therefore charged too much for my purchase. I have attached a picture of the invoice so that you can see how much of a discount I should have received. Would you be kind enough to refund the money, please? You can simply give me store credit as I am planning to make another order this Thursday or Friday. If there are any questions, please feel free to write me back.
I look forward to hearing a positive response soon.
Regards,
Thomas Heckbert
