Say vs. Tell | B2 – Upper-Intermediate

Hire Daisy Fresh to Freshen Up your Home or Office!

Our conscientious and experienced cleaners are here to make your world a fresher place! Whether you need help with a big move/one-time project, or you want regularly scheduled visits, our friendly cleaners are happy to accommodate your specific needs. Our services include: one-time house or office cleaning appointments, daily, weekly, biweekly, or monthly cleaning appointments and assessment for special projects. A discount of 5% is applied to all customers who sign up for daily cleaning. Additionally, we have set rates for the standard services we supply and we will negotiate specific prices for specialty services based on your needs. For instance, vacuuming a carpet is a standard part of our packages, but if you want a steam-cleaned carpet, you will be charged separately for that service. We also offer a 10% discount for first-time customers. Call us at 555-292- 9340 to see what we can do for you!
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Daisy Fresh
3969 James Martin Circle, Pataskala, OH 43062

Customer info:
Henson Employment Center
9090 Morse Road SW, Pataskala, OH 43062

Date of service: September 12
Invoice number: 42472
Type of building: ■ commercial □ residential

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* E-mail *

To: Daisy Fresh ([email protected])
From: Steve Cannon ([email protected])
Date: September 13
Subject: Cleaning

To whom it may concern:

I received your invoice yesterday and I would like to bring a couple of things to your attention. First, the services were provided two days later than was originally agreed upon. I hope that next week, the work will be performed on time.

More importantly, I was charged for a service that I did not ask for. Your cleaning team did a wonderful job of cleaning our office, including the staff break room, but I had specifically requested that this area be left alone. We're about to have it remodeled and thus there was no need for it to be cleaned. I would like to have a new invoice created with this charge removed.

Other than these concerns, I was very impressed with the work performed by your staff.

Kind regards,
Steve Cannon
Henson Employment Center