To: Patricia Mueller [email protected]
From: Mark Hutchings
Date: June 4
Subject: Re: Hotline
Dear Ms. Mueller,
Thank you for your feedback on our technical service hotline. We had not realized that calls were taking so long to connect to an operator, and we have managed to resolve the problem, which was caused by a glitch in the telephone switchboard software. As a gesture of goodwill, I would like to issue you a coupon for our online store for the value of $25. To redeem it, simply sign in to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page.
Yours sincerely,
Mark Hutchings
Customer Service Representative, Grosvenor Online
