refer to the following advertisement, invoice and letter.
Are you a new homeowner?
Buying your own home gives you freedom and confidence, but it also comes with many expenses. At Oxton Co. we can hop you keep your monthly utility costs to a minimum. Our rates are more reasonable than those of our competitors. Additionally, if you combine all of your services together into one account, we will waive the activation fee on your first bill. We also employ service technicians who will visit your home to inspect and repair cable and Internet connections as needed. To learn more about Oxton Co.’s monthly rates for your Internet, cable, and telephone, please visit our Web site at www.oxtonco.net.
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Oxton Co. Monthly Bill
Account Number: 4485 6891 079
Customer Name: Denise Gaillard
Customer Address: 2448 Farnum Road, New York, NY 10018
Bill Date: March 15
Service Period: February 1 - February 28
Start-up Fee: $0.00
Current Balance: $177.83
Total Amount Due: $177.83
Payment Due: March 31
Detailed Billing Information:
|
Cell phone
|
$64.21
|
|
Cable television
|
$27.32
|
|
Wireless Internet
|
$56.66
|
|
Subtotal
Taxes
|
$148.19
$29.64
|
|
Total
|
$177.83
|
Please ensure that payment is received by the date specified above. Financial penalties will apply to outstanding accounts. Additionally, if an account remains past due for more than three consecutive months, service will be disconnected.
Please contact Oxton Co. at 555-293-8329 if you have any questions or concerns regarding this invoice.
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Denise Gaillard
2448 Farnum Road
New York, NY 10018
March 20
Dear Ms. Gaillard,
It has come to my attention that there was an error on your March 15 invoice. You were accidentally overcharged by $20.00 for your Internet service during the month of February.
I sincerely apologize for this error.
Because we have already received your full payment of $177.83, the extra charge will be applied to your account as a credit. It will then be deducted from your next bill. Moreover, because we value you as a customer, we will apply an additional $10.00 discount to your next bill.
Sincerely,
Dwayne Powell
Accounts Manager, Oxton Co.
