These questions are from this test. Would you like to take a practice test?
Linda Bates | 6:55 |
I'm late. I woke up late. | |
Melinda Cruz | 6:56 |
When can I expect you? | |
Linda Bates | 6:57 |
I'll be there in an hour. | |
Melinda Cruz | 6:58 |
Should I leave without you? | |
Linda Bates | 7:02 |
No, just make sure the van is loaded when I get there. | |
Melinda Cruz | 7:02 |
Will do. | |
Linda Bates | 7:03 |
Thanks. | |
Melinda Cruz | 7:08 |
I'll see you soon. Drive carefully. | |
Linda Bates | 7:10 |
Yep. I am. |
Question 149. What is suggested about Ms. Bates?
Question 150. At 7:02, what does Ms. Cruz mean when she writes, “Will do”?
To: Patricia Mueller ([email protected])
From: Mark Hutchings ([email protected])
Date: June 4
Subject: Re: Hotline
Dear Ms. Mueller,
Thank you for your feedback on our technical service hotline. We had not realized that calls were taking so long to connect to an operator, and we have managed to resolve the problem, which was caused by a glitch in the telephone switchboard software. As a gesture of goodwill, I would like to issue you a coupon for our online store for the value of $25. To redeem it, simply sign in to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page.
Yours sincerely,
Mark Hutchings
Customer Service Representative,
Grosvenor Online
Question 151. Why did Mr. Hutchings send the e-mail?
Question 152. What will Ms. Mueller most likely do on her next visit to Grosvenor Online?