General grammar exercise - Test 19 | Exercise follow Topic

Westerburn Public Library Online Renewal Policy
All books owned by Westerburn can be renewed through your online account. Simply log in, click on the "View" menu, select "Checked out items," and mark the boxes next to the titles you wish to renew. Then press "Send" at the bottom of the screen. Members are allowed to renew our material for two-week periods provided there are no pending requests for them. If materials you have checked out have been requested in advance by any other member, the system will indicate that they cannot be borrowed again.
 

Interlibrary loans can also be renewed online. However, some restrictions may apply. Please check the sticker on the back of the book cover for the lending library's renewal policies, which may be different from our own.

To: Melissa Terrance <[email protected]>
From: Agnes Featherstone <[email protected]>
Date: August 9
Subject: Re: Inquiry
Dear Ms. Terrance,

To answer your question, the reason your request was rejected is that the book you wanted to renew (Call No. 147.09WUD) is from another library with different lending policies than our own, and our online renewal system is not set up to reflect them. If you check the sticker on the back of the book, you'll see that the library where the book is from only allows reference materials to be renewed a single time. Unlike the other items on your list of active loans, you have already renewed this item once before. Please note that it is due tomorrow.
Thank you.
Agnes Featherstone
Westerburn Public Library Staff