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Tom Estrada | [18:42 | Good afternoon from Apex Cable TV. How may I help you today? |
Alyssa Munro | 18:43 | Hi. I need help accessing movies using Movies On Demand. |
Tom Estrada | 18:44 | OK. Please give me a moment to open your account details on my computer. |
Tom Estrada | 18:45 | Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service. |
Alyssa Munro | 18:45 | Oh, really? I thought it was part of my subscription. |
Tom Estrada | 18:46 | Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels. |
Alyssa Munro | 18:47 | Will I need to change my plan if I want Movies On Demand? |
Tom Estrada | 18:47 | You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now? |
Alyssa Munro | 18:48 | Do you need my credit card number? I don't have it with me now. |
Tom Estrada | 18:49 | That's all right. We can add the charges to your bill, beginning next month. |
Alyssa Munro | 18:50 | OK. Let's go ahead and do that then. |
Question 164: What does Ms. Munro need assistance with?
Question 165: What is indicated about the standard plan?
Question 166: What can be inferred about Ms. Munro?
Question 167: At 18:49, what does Mr. Estrada mean when he writes, "That's all right"?
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