To: All staff
From: Louise Nixon, Director of operations
Subject: VIP event
Date: September 6
We have confirmed a booking for over 200 guests from September 27 to 30. Many of ---70---are important people from respected organizations who anticipate a high level of service from us. They will be our only guests over the entire four-day period. For privacy reasons, you are expected to cooperate with requests from their security personnel and ---71---from discussing the event outside the hotel. ---72---. We've also agreed that guests will be allowed complimentary use of the spa, gym, and business center. –-73---, they should be billed if they order room service or make long-distance calls.
