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  • How does Ms. Londale feel about being charged the processing fee?
Question 1:
How does Ms. Londale feel about being charged the processing fee?
A. She understands that it is part of the contract.
B. She is happy that the fee wasn’t as high as she expected.
C. She is angry that she was told differently when she joined.
Feedback

Based on information "I telephoned Fitness First and was told that — contrary to what I was told verbally when signing up — I would have to pay a “processing fee” of $75 to end my membership.", "I refuse to pay this fee. If you continue billing me, I will be discussing the matter with my lawyer. In addition, I will be filing formal complaints with the City Business Bureau and the Health Department about the unsanitary condition of your facilities."  => Choose C 

D. She felt that it was not an important matter.

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