Sentence transformation exercise - Test 3 | Exercise follow Topic

To: Patricia Mueller ([email protected])

From: Mark Hutchings ([email protected])

Date: June 4

Subject: Re: Hotline

Dear Ms. Mueller,

Thank you for your feedback on our technical service hotline. We had not realized that calls were taking so long to connect to an operator, and we have managed to resolve the problem, which was caused by a glitch in the telephone switchboard software. As a gesture of goodwill, I would like to issue you a coupon for our online store for the value of $25. To redeem it, simply sign in to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page.

Yours sincerely,

Mark Hutchings

Customer Service Representative,

Grosvenor Online

Question 151. Why did Mr. Hutchings send the e-mail?

Question 152. What will Ms. Mueller most likely do on her next visit to Grosvenor Online?

http://www.jannisar.com

Home | Products | Contact | About Us | Account

Congratulations! Because of your high level of regular activity on our site, you have been selected to become a Premium Gold Member. Please fill out the following form to complete the process:

Check the boxes for the merchandise categories that are of interest to you.

(You may check more than one.)

Electronics ☐ Music ☐ Books ☐ Furniture ☐ Computer Games ☐

Please note that as a Premium Gold Member, you will receive e-mail notifications four times a year on special offers for the categories selected. Your account details will be verified by e-mail within the next 24 hours. An e-mail confirmation will be sent. Follow the instructions in that e-mail to confirm your membership.

Question 153. Who most likely is the web page aimed at?

Question 154. What is the reader asked to do?