refer to the following e-mail.

To:(customerservice@grandorchardhotel.com)
From:Charlotte Brown (c.brown@speedmail.com)
Date:December 21
Subject: My stay with theGrand Orchard Hotel

Dear Grand Orchard Hotel,

I am writing to bring to your attention my unpleasant experience during my stay at your hotel last weekend. — [1] — I stayed with you after I missed my 4 P.M. flight out of Bangkok on Saturday, December 19. Instead of trying to catch the next available flight, I decided to look for a hotel near the airport and leave for my business trip to Incheon and Seoul on Sunday.
I thought I could relax and forget about my hectic day, but I was wrong. When I checked in, your front desk receptionist, Marvin Shamitra, gave me a dinner buffet voucher. He said it was a complimentary gift from the hotel. However, when I presented the voucher at your restaurant, the waiter told me it had already expired. I didn’t want to argue with him, so I paid for my meal. — [2] —
After dinner, I went to my room to watch TV, but it wouldn’t turn on. I decided to take a warm bath before going to bed instead. While trying to empty the bath, I noticed that the drain in the bathtub was clogged. Even worse, when I lifted the comforter, I saw some ants on my bed. When I finally complained about my room, I waited thirty minutes for a new one.
— [3] — I have been traveling overseas frequently since I was fourteen, and I must say that your hotel is the worst I have ever been in. — [4] — Furthermore, I expect immediate action to be taken in regard to my complaint.

Sincerely,

Charlotte Brown
Public Relations Manager, Jakarta Forwarders

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