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  • From: Carrie Cook To: Charles Bell Subject: Membership Card Date: May 4 Dear Mr.
Question 1-5:

From: Carrie Cook
To: Charles Bell
Subject: Membership Card
Date: May 4

Dear Mr. Bell,
Your Silver star Membership Card at Fresh Farms Grocery will expire on the 28th of this month. Your membership card entitles you to special sale prices as well as special points on most Fresh Farms Grocery purchases. Once you accumulate enough points, they can be redeemed for a discount on your next purchase. Without a valid Silver star Membership Card, you will lose the ability to accumulate these frequent shopper points.

Please do not attempt to renew your membership over the phone. In order to do that, please stop by the customer service desk at one of our store locations. If you have any other questions, please call us at 204-555-2648.

Carrie Cook
Customer Service Representative
Fresh Farms Grocery

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Fresh Farms Grocery

Membership Card Form

First Name: Charles
Last Name: Bell
Membership Number: IH2H5F0A

□ Create my membership card □X Renew my membership card
□ Cancel my membership card

Membership card categories and fees:
Gold Star:Premium membership, $90 a year
Silver Star:Business membership, $70 a year
Bronze star:Household membership, $50 a year
Shooting star: Short-term membership, $10 a month

Please note:
Premium membership is reserved for those who hold shares in the Fresh Farms Grocery company.
Food vendors and restaurant owners are eligible to apply for the Silver Star Membership Card.

 

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Question 1:
What is the purpose of the e-mail?
A. To announce seasonal discounts
B. To notify Mr. Bell of an outstanding fee
C. To remind Mr. Bell to renew a membership
Feedback Information can be inferred from: "Your Silver star Membership Card at Fresh Farms Grocery will expire on the 28th of this month." and "Please do not attempt to renew your membership over the phone."
D. To offer a free upgrade to Mr. Bell
Question 2:
What does the membership card allow Mr. Bell to do?
A. Benefit from frequent shopping
Feedback Information in the sentences: "Once you accumulate enough points, they can be redeemed for a discount on your next purchase. Without a valid Silver star Membership Card, you will lose the ability to accumulate these frequent shopper points."
B. Park in designated spaces
C. Receive expedited shipping
D. Purchase new products in advance
Question 3:
What is Mr. Bell asked to do?
A. Call the customer service desk
B. Visit the store in person
Feedback Information in the sentence: "please stop by the customer service desk at one of our store locations."
C. Write a customer review
D. Attend a regular event
Question 4:
How much does Mr. Bell currently pay a year?
A. $50
B. $70
Feedback

"Without a valid Silver star Membership Card, you will lose the ability to accumulate these frequent shopper points." => It can be inferred that Mr. Bell has Silver star Membership Card. Meanwhile, in the second passage, there is a sentence: "Silver Star: Business membership, $70 a year" =>Answer B is correct

C. $90
D. $120
Question 5:
What is indicated about Mr. Bell?
A. He is a celebrated chef.
B. He runs a food-selling business.
Feedback Information can be inferred from: "Food vendors and restaurant owners are eligible to apply for the Silver Star Membership Card."
C. He is a shareholder of Fresh Farms Grocery.
D. He applied for his membership this year.

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