These questions are from this test. Would you like to take a practice test?
Question 188. What information is not needed for a final price?
Question 189. What is indicated in Emily Hall's e-mail?
Question 190. Why does Emily Hall want to know about the vegetables that will be available throughout the year?
Important Notice Dear Castelli customers, Our quality assurance team has revealed that five hundred jars of Castelli's Classic Spaghetti Sauce do not meet our high standards of product quality. The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product. What you should do: If you have already purchased a jar of Castelli's Classic Spaghetti Sauce, please send an email to our Customer Service Department at [email protected]. One of our employees will provide you with a product replacement voucher. Please include your name, full address, phone number, and the product's serial number in the email. Customers will receive a $12 voucher for each jar purchased. Please do not try to get a refund for this product at a retailer. Please remember that no other Castelli food products are affected. We encourage you to continue purchasing our products. |
To: [email protected] From: Tony Hester <tonyhester21@webzit. com> Date: March 29 Subject: Replacement Voucher |
To whom it may concern, My name is Tony Hester and I appreciate the precautionary step. Around two weeks ago I purchased two jars of Castelli's Classic Spaghetti Sauce from an Ace grocery store in Hermantown, Minnesota. A week later, I purchased one more jar of it at the same place. I have attached the image file of both receipts to this email. I would like to receive a product replacement voucher for these defective products. My address is: Tony Hester 27 Bloom Street Hermantown, MN 55811 I look forward to receiving a reply soon. Tony Hester |
To: Tony Hester <[email protected]'om> From: [email protected] Date: March 30 Subject: Voucher |
Dear Mr. Hester, Thank you very much for contacting Castelli Foods. We are committed to ensuring that our customers can continue to rely on the Castelli line of quality foods for all their dining needs. As such, we are happy to provide you with three vouchers for the cans of Classic Spaghetti Sauce you recently purchased. Please find the vouchers enclosed. In addition to the vouchers for the Classic Spaghetti Sauce, we would like to offer you vouchers for our new line of linguini and spaghetti pasta, Pasta Prima. Please accept these as another way for us to say that we are sorry, and we hope that you continue to turn to us for delicious Italian flavors. Sincerely, Jan Olson Customer Care Specialist |
Question 191. Where would the notice most likely be found?
Question 192. What is indicated about the jars?