Questions 158-160 refer to the following letter.
December 7
Dixonette Hotel
1520 Sunset Street
Vancouver, BC V54 1R9
Dear sir or madam,
I stayed at your hotel during my visit to Vancouver on December 2-4, and I would like to share with you a memorable experience that I had. - [1] -.
On the last day of my stay, I was about to drive my rental car to the airport when I found that its battery had died. I contacted the rental car company, but their representative said that they would not be able to send assistance for two hours. - [2] -. Fortunately, I had this conversation on my mobile phone in the lobby, and Delray Scott, a member of your front desk staff, overheard it. He offered to jump-start my rental car using his own vehicle and cables. - [3] -. I gratefully accepted, and his cheerful and efficient work allowed me to arrive at the airport on time.
While I was satisfied with many aspects of your establishment, it was this act of kindness that I found most impressive. Mr. Scott deserves to be rewarded for being willing to use his valuable supplementary abilities to help out a guest in need. - [4] -. I hope that you have some kind of policy in place for this.
Sincerely,
Travis Quinn
